“Ordered a grey tracksuit but the colours of the top and bottoms didn’t match. Contacted support who paid for the return postage and was refunded quickly. The quality of clothing is great and if I have any problems, they are always rectified.”
“Very nice clothing and smooth ordering process, there was a slight issue but as soon as I reached out Charlotte took care of me right away and was very pleasant to deal with!”
“My name is Alex Valenzuela.
Bought multiple times from them.
They had an issue with my order because they were out of stock on a item I ordered. They send me an email asking me to pick something else. I emailed them back and they took a week to reply. They say 24-48 hours reply time and they didn’t even credit me the difference since I picked something Less expensive. Customer service is horrible.”
“He responded quickly and politely to me who made a mistake in my address. It was purchased from Japan, but I was able to purchase it with confidence. Thank you for customer support”
“I received my first Vanquish bottoms as a gift and love the fabric and fit. The problem was I found a couple of holes in the material. I wrote an email to Customer Services with photos, and they were prompt to get back to offer me a hassle free option of an exchange of gift card to the same value+delivery fee. I was pleasantly surprised by such amazing customer service.”
“Really good materials I’ve ever used!!
Super comfortable, and they delivered m order within 2 weeks! And their customer service super fast too, they always kept touch with me until my order got delivered”
“Due to my mistake, I ordered the wrong address.
When I contacted them, they responded quickly and I got the product right away.
The product is very good and I will be using it a lot.”
“I asked Vanquish customer service to help me with my recent order. I got fast replies and soon my problem was solved and my package reshipped. I would like to give a special shout out to Chelsea who responded me quickly and resolved this for me.”
“After some delivery issues, I asked vanquish for support. They (Charlotte & Chelsea) reshipped my order for me at the same day, while being patient and helpful.
I‘m delighted about the great customer service and look forward to my order!”
