“Ik heb vorige week 2 broeken besteld. Levering was erg snel binnen 4 dagen. Nu had ik 1 broek die na een dag stuk was. Heb de klantenservice een mail gestuurd met een foto. Ze reageerde de dag erop gelijk met excuus en met de mogelijkheid een nieuwe op te laten sturen of een gift card ik koos voor het eerste en deze is gelijk naar me toe gezonden. Moet zeggen dat het erg fijn is dat je zo snel geholpen word. Gebeurd niet bij alle webshops. Goede klantenservice. Ben geholpen door Chelsea.”
“I required an exchange of one of their amazing joggers as I needed a size bigger due to getting thicker in the leg area, my advisor Chris did an absolutely fantastic job keeping me in the know and maintained that stellar and professional customer service that I’ve always associated with Vanquish.
Thank you for your patience and kind work, you’ll hear from me again in the future!”
“Fantastic customer service. Chelsea delt with my issue regarding faulty tracksuit pants and I was very happy with the outcome. Great, quality clothing apparel company”
“Had a great experience with customer service (Chelsea) who was very absolutely great when dealing with an issue with my order. Because of her I will be shopping with VQ again!”
“I purchased some cargo pants from VQ
I purchase some cargo pants from VQ, which was my first purchase, and the stitching unravelled in days. I raised this with them and no reply after 2 emails and a tweet.
I continued to buy as thought this might be a one off. Spent £100s of pound since then with no real problem (although quality of premium stuff not premium) but happy enough.
Last I returned some gym bottoms (at my expense) and order a replacement which was £7.99 cheaper. I received the cheap pants but no refund on my account. Sent 3 emails to query this and a tweet and again no response.
For the sake £7.99 they've just lost a customer that was ordering £100s pound worth of stuff every few month. Awful way to treat loyal customers. Won't buy again.”
“Had an issue with a wrist band that wasn’t VQ fitness’ fault. I emailed about it and they responded fast and helped me in any way they could. Charlotte was very helpful and amazing to contact. Thankyou.”
“It has been a pleasure dealing with Vanquish fitness. Good customer service and stylish quality clothing.
I will definitely purchase from them in the future.”
“I placed an order for some joggers in March, which I was extremely happy with. So happy, that I placed the order once more last week. I had a slight problem, that was the joggers that just arrived weren't the same as the ones in March, however, no biggy, there was nothing wrong with them, they are still incredibly good quality and look great, and I will wear them. I dropped an email to VQ customer support as a courtesy, and within minutes I gained a reply. I am so impressed with the team at VQ, Charlotte and Chelsea handled my situation with the utmost professionalism and generosity of a gift card which they certainly didn't have to do. I feel very well looked after, my trust in place, and I will most definitely continue to use VQ.
Stevo
Co-founder and Director
Shredify”
“Easy to use online platform and top-notch material and clothing. Everything fits true to size. Stands alone in the athletic clothing game with so many scam clothing lines and sub-par material and fabrics that tend to rip or destroyed after a workout. Highly recommend, great customer service as well!”
“The service from vanquish is very helpful and fast. Problems are solved immediately. My advisors were Charlotte and Chelsea. They were both super professional.”
“The service from vanquish is very helpful and fast. Problems are solved immediately. My advisors were Charlotte and Chelsea. They were both super professional.”
