“My fifth time ordering from VQ. Excellent quality clothing and great customer service. The superivisor was kind enough to issue a refund despite I returned a few day after the 10 day limit for refunds!”
“This is my fifth time ordering from VQ! Excellent quality clothing and great customer service! The supervisor was kind enough to issue a refund despite I returned a few days after the 10 day limit for refunds.”
“My order was back to Germany because of shipping issues the first time. Sent an email to customer service, where i got quick and good response on where my package was, and how i could follow the shipping process.”
“Their customer service is really really terrible.
I have never experienced such the terribly service and never seen such a terribly company.
I have ordered items from this company many times, and I am waiting for the items now.
However the items has not arrived for a long time, and I cannot track the shipments.
So I asked them to check the status and progress of the shipments, but they did nothing.
I sent emails for questions many times to resolve this problems but they don't answer my questions.
This is almost fraud.
I will never buy items from them, and please do not buy from them.
I want to alert this to police if I live in UK.
I am extremely unsatisfied with my experience with vanquish fitness.”
“Their customer service is really really terrible.
I have never experienced such the terribly service and never seen such a terribly company.
I have ordered items from this company many times, and I am waiting for the items now.
However the items has not arrived for a long time, and I cannot track the shipments.
So I asked them to check the status and progress of the shipments, but they did nothing.
I sent emails for questions many times to resolve this problems but they don't answer my questions.
This is almost fraud.
I will never buy items from them, and please do not buy from them.
I want to alert this to police if I live in UK.”
“I am very dissatisfied with their service… This the 2nd time I have ordered from their site and yet again I am stressing over the delivery process… Last time it took a month to receive my purchase! A month? Really that is unheard of! I have never in my life had a package that has taken 1 full month to receive. Now, I have ordered again and hoped it was just a random delay that rarely happens so I would give it another go. This time I am even more upset because when I go to track the shipping order and it says my order # does not exist… I cannot believe how unprofessional they are even if it is the shipping system they should be trying to make this as easy for their customers as possible to view their orders and have them delivered in a timely matter. I have ordered from other UK sites such as gymshark and others and have never had an issue it is at my door within the week…
I am extremely displeased and honestly don’t want to order from them again.”
“After having the clothes for a few weeks now i love how they fit and the material. Checks on all marks. Will buy more. Small in the photo, about 5'10 155 lbs for refference. 11% bf. Pretty lean.”
“After i placed my order and paid with iDeal, there was an error shown on the Vanquish Fitness page where i got redirected to. The error message told me that the payment didn't succeed.
So i checked my bank account and saw that the transaction, with the correct amount, was made. After i checked my bank account i did check with Mollie (the iDeal provider). Mollie also confirmed that the money was transferred to Vanquish Fitness.
After this i contacted the Vanquish Fitness support desk and also provided them with screenshots of the bank transaction. The support desk keeps telling me that they didn't receive the payment and finally told me that they will investigate this matter. Since then i didn't hear from Vanquish Fitness and they also stopped responding to my emails.
I believe that Vanquish Fitness is a decent company, because my friends also placed several orders and this all went ok without any problems. However, the way they are handling (or stopped handling) my matter is just pathetic.”
“Niall was very prompt at processing my return/exchange .
However I was a little disappointed that they don’t offer free returns. Great products and very happy”
“I am really happy about my products, they look and feel super good and I‘m confident wearing them while I‘m doing my workout. And of course I have to thank VQ Fitness for taking my refund, even that it was a few days too late, but they‘ve treated me very nicely, thanks for that! :)”
