Name: Vanquish Fitness
Rating: 4.79

“Brilliant customer service experience from Chelsea thanks”

Posted 6 years ago

“WOULD NEVER RECOMMEND THIS COMPANY PLEASE READ if you are thinking of purchasing product from this company. I ordered 4 items from Vanquish Fitness which happen to be too small (completely MY fault). I contacted customer service the exact same day I received my items for an exchange in product. According to their policy as a customer, if you are looking to exchange product or receive a refund it is mandated (we do not yet offer a free returns service, so you will need to cover return postage cost) that the customer pay for return shipping. After communicating with DHL Express, FedEx, and USPS I was estimated a quote between $100 - $150 to resend my apparel back. At this point, I could not justify resending my apparel back for almost more than what I paid ($140). I again, contacted customer service notifying them that time was limited as I was hoping to support their company by wearing there apparel at an event from August 3rd –August 10th which brings in approximately 1 million people from all over the world. I received a response informing me that they could use DHL collection which would cost me around $25. Charlotte (customer service) sent me a link informing me “Please can you let me know once this has been paid, so we can arrange a collection?” She requested that I let them know which address DHL collection could pick up the apparel and that they required a 4 hour time slot Monday-Friday between 9am and 5pm. I went ahead and paid the collection free, sent them my info and heard nothing for approximately 4-5 days. After hearing nothing I contacted customer service yet again notifying them payment was sent along with info (Vanquish Policy notes “items need to be returned within 14-days to be entitled to a refund” – at this point I wanted a full refund no exchange due to inadequate customer service). Well today, I had the opportunity to receive an email from customer service notifying me that a collection date was booked as requested on Wednesday August 7th. FYI, this date selection was not given as an available option as I would be at the event I was HOPING to wear their apparel. Yet again, I contacted customer service (Charlotte) regarding this matter. Well, I just received an email back from customer service requesting me to ask a friend or family member if they could be present for this cannot be rearrange. So, due to their mistake in comprehending my email it appears that I suffer the consequences with either finding someone to be available (for a 4-hour time slot) or take another loss on top of my original order. Personally, I wish I would have read others reviews as it appears customer service is HORRIFIC when it comes to exchange in product or refund. As a business, one would think customer service and satisfaction would always be priority not looked into when negative reviews are written. I have tried extensively to be very open minded with this company, but at this point as a customer I’m dissatisfied with their customer service and cannot justifying purchasing their product in the future.”

Helpful Report

Posted 6 years ago

“WOULD NEVER RECOMMEND THIS COMPANY PLEASE READ if you are thinking of purchasing product from this company. I ordered 4 items from Vanquish Fitness which happen to be too small (completely MY fault). I contacted customer service the exact same day I received my items for an exchange in product. According to their policy as a customer, if you are looking to exchange product or receive a refund it is mandated (we do not yet offer a free returns service, so you will need to cover return postage cost) that the customer pay for return shipping. After communicating with DHL Express, FedEx, and USPS I was estimated a quote between $100 - $150 to resend my apparel back. At this point, I could not justify resending my apparel back for almost more than what I paid ($140). I again, contacted customer service notifying them that time was limited as I was hoping to support their company by wearing there apparel at an event from August 3rd –August 10th which brings in approximately 1 million people from all over the world. I received a response informing me that they could use DHL collection which would cost me around $25. Charlotte (customer service) sent me a link informing me “Please can you let me know once this has been paid, so we can arrange a collection?” She requested that I let them know which address DHL collection could pick up the apparel and that they required a 4 hour time slot Monday-Friday between 9am and 5pm. I went ahead and paid the collection free, sent them my info and heard nothing for approximately 4-5 days. After hearing nothing I contacted customer service yet again notifying them payment was sent along with info (Vanquish Policy notes “items need to be returned within 14-days to be entitled to a refund” – at this point I wanted a full refund no exchange due to inadequate customer service). Well today, I had the opportunity to receive an email from customer service notifying me that a collection date was booked as requested on Wednesday August 7th. FYI, this date selection was not given as an available option as I would be at the event I was HOPING to wear their apparel. Yet again, I contacted customer service (Charlotte) regarding this matter. Well, I just received an email back from customer service requesting me to ask a friend or family member if they could be present for this cannot be rearrange. So, due to their mistake in comprehending my email it appears that I suffer the consequences with either finding someone to be available (for a 4-hour time slot) or take another loss on top of my original order. Personally, I wish I would have read others reviews as it appears customer service is HORRIFIC when it comes to exchange in product or refund. As a business, one would think customer service and satisfaction would always be priority not looked into when negative reviews are written. I have tried extensively to be very open minded with this company, but at this point as a customer I’m dissatisfied with their customer service and cannot justifying purchasing their product in the future.”

Helpful Report

Posted 6 years ago

“I had an issue with an item I returned back in Christmas that didn't fit. Multiple reps said they resolved the issue but every time I would contact the company again it was like starting over and so it was obvious the previous rep never followed through. The last person I spoke to Charlotte was a big help, she was able to get everything processed with one correspondence and followed up to make sure it was complete. Thank you Charlotte!”

Helpful Report

Posted 6 years ago

“Even though there was a slight mixup with our order, once we contacted the customer service to get the problem resolved, they were able to fix the problem right away. I didn't even have to wait more than an hour and they got back to me and got the correct thing on it's way to me. Thank you to Chelsea, our advisor, who helped us out.”

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Posted 6 years ago

“I articulated my issue with my pants - Chelsea with VQ quickly resolved this issue for me, beyond my expectations. VQ has some seriously great stuff/ thank you!”

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Posted 6 years ago

“Chelsea made sure she would let the team know to reach out to me. 😊🌟”

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Posted 6 years ago

“I’ve had some problems with my parcel exchange however, Chelsea has managed to help me out with it very quickly. Great Customer Service!”

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Posted 6 years ago

“My query was that an item of clothing that was falling apart and the customer service provider helped me out straight away called Chris and was very helpful”

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Posted 6 years ago

“After several attempts my complaint was exchanged regarding the quality. Thanks to Charlotte for the support and the nice contact.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“I had some problems with changing up my order, but after they got back to me they resolved the issues in a timely fashion, thanks Charlotte for helping me”

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Posted 6 years ago

“When they did get back to me, they resolved my problems efficiently and timely, but it did take a while for them to get back to me”

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Posted 6 years ago

“Did not receive any tracking for my order, asked by email and received it from Chris withing 10 minutes - super quick.”

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Posted 6 years ago

“Received a faulty item and fair do to Chris he resolved the problem within minutes. Very professional will definitely be using them again”

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Posted 6 years ago

“Very very kind customer service!”

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Posted 6 years ago

“Excellent！Good customer service.”

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Posted 6 years ago

“Incredible support, please keep working like this !! Thank you Chris🙏”

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Posted 6 years ago

“Had a cosmetic issue with an item ordered, Vanquish customer service immediately replied and resolved the issue by sending a new product. Quick, easy resolution, no hassle. 5 stars.”

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Posted 6 years ago

“I am very grateful for the excellent customer service I received. I would like to thank Charlotte the advisor who helped me with my problem. Thank you very much and I will be shopping again in the future.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Vanquish Fitness Reviews