Vuori Reviews

Name: Vuori
Address: 5600 Avenida Encinas, Suite 100, Carlsbad, California
Rating: 4.59

4.6 Rating 9,083 Reviews

88 %

of reviewers recommend Vuori

4.6

Based on 9,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Ryann N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Items were not delivered.”

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Posted 3 years ago

“Never received the 20% off code that was promised if I sign up for email list”

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Posted 3 years ago

“The color choices are very limited. I prefer less muted colors.”

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Posted 3 years ago

“Returned the entire order as all pieces fit very awkward. The same size fit both too large on some of them, and too small on others. 3 weeks post Return and stll have not received the refund. Disappointing experience, especially since the first one was really good.”

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Posted 3 years ago

“Recently purchased the Zephyr Tee in Cedar Heather. The fit and material are good but y'all really need to update your photo on the website to make it more representative of the actual shade of fabric. I thought I was ordering a red shirt based on the picture, and was surprised when the one I received was brown.”

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Posted 3 years ago

Hi Chinsin, Thank you for letting us know about your experience. I am so sorry the color you received was not what you were expecting! I have passed your feedback along to our Marketing Team. They will be considering this for future edits within website photography. Please know we have free returns and are always happy to help you with that process! I will provide some information about how to create a return label below: All you need is your order number/customer PO and the email address used to place the order. I’ve linked our return page - https://returns.narvar.com/vuoriclothing/returns If you have any questions, please reach out to us at support@vuoriclothing.com. Have an awesome day!

Posted 3 years ago

“Oddly long shipping times”

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Posted 3 years ago

“I have two sons. I ordered them each two pairs of pants. When I placed the order it looked like I could order the length and width. One of them is a 34 x34 the other is 34 x 32. All four pants came as just 34 no length change. I will have to send two of them back.”

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Posted 3 years ago

“Not the quality I expect from Vuori. I have several pairs of the original Kore shorts and I expected similar quality. These shorts don’t fit the same as my other Kore shorts and they had strings hanging off them when I opened them as if they were shipped without any quality control. They just seem cheap.”

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Posted 3 years ago

“workout shorts did not have liners :(”

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Posted 3 years ago

“It’s been 6 days since my order and I still haven’t received a shipment notification. Is this what I can expect from this company going forward?”

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Posted 3 years ago

“Unfortunately this is the first time I have to return something from Vuori. of course still have not received anything about how to do that Barbara Acosta”

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Posted 3 years ago

Hi Barbara, Thank you for providing feedback on your most recent purchase. You are always welcome to email us at support@vuoriclothing.com if you have any questions in regards to returns. However, I have followed up via email with everything you will need to process your return and receive a free return label! I appreciate your patience and understanding with this matter!

Posted 3 years ago

“I just opened the package because it was a gift for a friend's birthday today only to discover there's a black stain on one of the drawstrings. SO BUMMED! I went through the return process just an hour ago and will be sending it back tomorrow for a refund. Then I had to go order a new one...there should be an easier way to make an exchange, especially for a defective piece. I wish you had a phone number for customer service.”

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Posted 3 years ago

Hi Katie, Thank you for providing feedback on your experience! I am so sorry you received gear with a stain on the drawstring. Your gear should always arrive in perfect condition. Our customer service team has a process for these situations if you would like to go through the defect review process. However, you are always welcome to simply return and repurchase. You can reach out to us for assistance at support@vuoriclothing.com. I will provide our customer service phone number for you as well if you prefer that form of communication: Customer Service Phone Number: 📞 844-880-5355 Hours: 8:00 am-5:00 pm PST Again, thank you for providing feedback. Have a wonderful day!

Posted 3 years ago

“I purchased jogger pants in the same size as my first pair, and the new pair are so baggy and misshapen I will have to send them back. Very disappointing.”

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Posted 3 years ago

“One pair of performance joggers came unwrapped and I’m sure they were previously returned. They have permanent creases that have not come out. Not okay!!!”

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Posted 3 years ago

“The pants didn’t match the tank that was maked as the same color☹️”

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Posted 3 years ago

“I did not realize the core short had built in boxers. I do not like the feel of the built in boxers. The shirt I ordered was a little tighter than a medium size normally fits on me. The shirt also had a scratchy feel to it.”

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Posted 3 years ago

“Not a fan of the lining. To tight.”

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Posted 3 years ago

“The strings on the waist were sewn in unevenly to the point I couldn’t even tie them. I wanted the pants for a trip and didn’t have time to return. Ended up cutting the strings off. Some type of quality control should have caught it.”

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Posted 3 years ago

Hi there! Thank you so much for providing feedback on the quality of your Vuori gear. I am sorry to hear the waistband was not sewn correctly. I have passed this information off to our product team so they are aware this was your experience. If you would like to send in photos to support@vuoriclothing.com, our customer support team would love to pass those photos along to our product team and provide a remedy for this mishap. Again, thank you so much for letting us know what happened! We look forward to assisting you in the future.

Posted 3 years ago

“Fabric and quality are not as expected.”

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Posted 3 years ago

“Love the products. The shipping was lost and it took several more weeks to get the products.”

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Posted 3 years ago

Vuori is rated 4.6 based on 9,083 reviews