Name: VUSE
Rating: 4.54

“easy to set up and use. silent! :)”

Posted 6 years ago

Hi, thank you for your review! We're happy to know you find the device easy to use. It's great to know we can meet your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I find the Vype is the best e cig I`ve ever used”

Helpful Report

Posted 6 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Has really helped me to stop smoking Good customer service also”

Helpful Report

Posted 6 years ago

Thank you so much for your five star review! We are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. The Vype Customer Care Team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Excellent products. I have the Vype e-tank pro and find it easy to use with good vapour and plenty of choice of flavours. Would highly recommend!”

Helpful Report

Posted 6 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Bought it for my husband and he says it’s very good”

Helpful Report

Posted 6 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Happy all way work for me”

Helpful Report

Posted 6 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Good product but massively overpriced”

Helpful Report

Posted 6 years ago

Thank you for the feedback. All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“It's better than the older type but just one thing I dont like is that you can't see how much juice is left in the cartridge. Went to work and it run out i didnt have another one with me.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. It is nice to hear that you are enjoying using your new ePen 3 device, which has a function to let you know when the cartridges have run out of eLIquid. The device will flash white five times to let you know the cartridge needs changing. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Very easy to use, no mess with having to change the liquids.”

Helpful Report

Posted 6 years ago

Thanks for the five star review! It's great to hear that you are enjoying your ePen 3. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Fantastic tried a few others this is the one for me”

Helpful Report

Posted 6 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Excellent customer service; communications and delivery worked very well. Good products.”

Helpful Report

Posted 6 years ago

Thank you so much for your five star review! It's amazing to hear that you enjoy using Vype. The Vype Customer Care Team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Good product and good service which is why I will continue to buy from them.”

Helpful Report

Posted 6 years ago

Thanks for the excellent review! It's great to hear that you are enjoying using Vype. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“best e ciggarette on market.good and quick delivery by vype on orders placed online.”

Helpful Report

Posted 6 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“having smoked for too many years I was a little nervous at trying to "vape" - one week down and going very well hope it lasts!”

Helpful Report

Posted 6 years ago

Thank you for your feedback, we are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Tried many e-cigs over the years but the Vype pen 3 is the best. Good flavour, throat hit and cloud. The Vype is silent, none of the crackling and hissing like other e-cigs and with it been a pod system, no mess with the e-cig juice! Really pleased I found the best!”

Helpful Report

Posted 6 years ago

Hi, thank you for your 5 star review! We're delighted you are happy with your ePen 3 device. We also enjoy the flavour and that it is very stealthy and simplistic. We hope you continue to enjoy using our product! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“The E pen 3 is brilliant device. So simple to use. The pods are good but, to small. 200 puffs sounds like a lot but isn't. 300/400 would be a better size. Also, you cannot see inside the pod to check how full/low it is These pods are disposable. That's a shame. Reusable would be better and maybe save the company and customers money? We suggested to an advisor today to maybe include pods/liquids etc to your bundle page. Incentives to customers are always a good thing. Send 1 pod to each customer when a new flavour is released with there next order. People are reluctant to pay for a new product before trying in this type of market. We would both like to try other devices how could this be more simple to do? Ordering online has been very smooth and easy. Delivery price is quite steep though at £5 for next day.That's £20 per month on a weekly order. Me and my partner have a device each. Saving us money is a great way to keep customers from alternatives. Hope this feedback is useful. Shireen”

Helpful Report

Posted 6 years ago

Hi Shireen, thank you for your great feedback. We're delighted that you are happy with your ePen 3 and you find this easy to use. Whilst we would be happy to offer larger pods, we cannot do this due to TPD laws. To know when the pod is empty, you will see a pinkish/white light flash on your device. We will of course take your feedback on board regarding the points made. We can confirm offering free samples is something we do from time to time when new launches are done as we did last month with our vPro Mango range pods. If you are planning to order weekly, i would recommend placing a larger order as orders over £50 will offer free next day delivery if ordered between Monday and Thursday before our 16:00 cut off. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Exceptional customer service. Problem with delivery and this was resolved promptly”

Helpful Report

Posted 6 years ago

Hi, thank you for your 5 star review! We were sorry there was an issue with your delivery, but delighted to know this was resolved swiftly for you. It's great to know you received great service. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Much better design. The last one I had was the box type which you had to refill and was not very user-friendly and I ended up breaking the glass phial, so I gave up in the end.”

Helpful Report

Posted 6 years ago

Thanks for the five star review! We are glad that you are enjoying your ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I have vape e pen 3 which I love. Great flavours and so easy to use ...a big plus ! Always great service and good deliveries”

Helpful Report

Posted 6 years ago

Thanks for the review! It's great to hear that you are enjoying your ePen 3. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Excellent substitute to cigarette”

Helpful Report

Posted 6 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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