VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,345 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

Write Your review

Tell us how VUSE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using the V-Pen3 for a number of months now, I love the design and the fact that when you change the month piece every time you change your cartridge. So the top half unit doesn’t degrade over time. The web site is easy to use and offers on multiple purchases and free delivery over £35. Delivery is quick usually receiving orders in 2-3days from original order placed”

Helpful Report

Posted 7 years ago

Hello Diane, and thank you for your feedback, regarding our new ePen 3 device. It is nice to hear, that you are enjoying using your device. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“The quality of the device, in terms of design, materials and functionality is miles ahead of the majority of e-cigarettes on the market. The website reflects the quality of the brand and is easy to use. At the back end Vype appear to prioritise getting orders out very quickly and their customer service team are very helpful and I felt that they genuinely put my needs and concerns as a customer first. If there was one area I think they could improve on, it would be to use a different courier service and Yodel are too casual and unreliable in the way they deliver (or don't deliver) the end product. The courier lets Vype down unfortunately but they are know for being unprofessional. I would definitely recommend Vype products to friends and family though. They are the best on the market.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. It is always nice to hear, that our customers enjoy using their Vype devices, and are pleased with the customer service they receive. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Excellent product. I decided to buy the new e-pen3 to help me stop smoking. I haven’t smoked since I started using it. The flavours are great and the indication of low battery and empty cartridges is what also makes this product highly rated.”

Helpful Report

Posted 7 years ago

Hello Matthew, and thank you for your feedback. It is nice to hear, that you are enjoying your new ePen 3 device. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Helped with the habit of having cigarettes in your hand. The cartridges don’t last long enough so works out expensive”

Helpful Report

Posted 7 years ago

Hello Carol, and thank you for your feedback. It is always nice to hear, that our customers enjoy the transition from cigarettes to vaping, and are chosing Vype to do it with. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Easy to use Satisfies nicotine craving”

Helpful Report

Posted 7 years ago

Hello Gwen, and thank you very much for your feedback. It is always nice to hear, that our customers enjoy using their Vype devices. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Good flavours & good value.”

Helpful Report

Posted 7 years ago

Hello Allan, and thank you for your feedback. It is always nice to hear, that our customers are enjoying using their Vype device. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Improvement on my last ecig. Glad it was recommended.”

Helpful Report

Posted 7 years ago

Hello Dee, and thank you for your feedback. It is always nice to hear, that our customers are enjoying using their Vype device. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at info@govype.com.

Posted 7 years ago

“Perfect strength, nice flavours, easy to use, no liquid...”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. It is always nice to hear, our customers enjoy using our products. If you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or you can e-mail at: info@govype.com.

Posted 7 years ago

“Gladthatme and my husband have stopped smoking after 50 years, not sure if we would have done it without Vype, brilliant product and speedy delivery, customer service wa excellent, what's not to like”

Helpful Report

Posted 7 years ago

Hello Diane, and thank you for your feedback. It is always nice to hear, that our customers are enjoying the transition from cigarettes to vaping, and are choosing Vype in order to do this. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at info@govype.com.

Posted 7 years ago

“Easy to use no filling as you just change capsule. I have two batteries so none stop vaping”

Helpful Report

Posted 7 years ago

Hello Robert, and thank you for your feedback. It is always nice to hear, that our customers are enjoying using their Vype device. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail the team at info@govype.com.

Posted 7 years ago

“It’s the ease of use and the way they look that works for me. Not too big,not much hassle and has worked well for me. Some flavours are lacking but the choices have improved a lot.”

Helpful Report

Posted 7 years ago

Hello Keith. Thank you for your feedback, and we are pleased to hear, that you enjoy using your Vype device and enjoy our range of cartridges. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350. Or, you can e-mail at: info@govype.com.

Posted 7 years ago

“Always great service, and also received a card for my birthday, not many companies go to that length for their customers”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback, and we are happy to hear, that you enjoy using our products. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Vype pen is so easy to use. And not like other vaping devices does not generate huge “clouds” around person using ;) I love variety of flavours (I’m actually not sure if I found my favourite one yet)”

Helpful Report

Posted 7 years ago

Hello Anna, and thank you for your feedback about our ePen cartridges. With so many flavours to choose from, we are sure you will find the flavour that suits you. If you have any queries, about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Great shape and quality. .. I don't need a cigarette when I have Vype e-cigarettes.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. It is nice to hear, that our customers are enjoying the transition from cigarettes to vaping, and choose Vype to do this. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350. Or, you can e-mail at: info@govype.com.

Posted 7 years ago

“I use the Vype ePen and right from the start I felt comfortable with it. The standard 12mg caps are fine for me, and with the density selector available to further suit my taste, I really don't need to look elsewhere. Did I mention the price? A bargain!”

Helpful Report

Posted 7 years ago

Hello Robert. Thank you for your feedback, and we are pleased to hear, that you enjoy using your ePen device and our range of cartridges. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350. Or, you can e-mail at: info@govype.com.

Posted 7 years ago

“Ordered extra parts for an eTank Pro. Better price and availability than the jungle place!”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. It is always nice to hear, that our customers enjoy using our products. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 7 years ago

“What a great company, I had a problem with the battery unit on my ebox, even though it was outside their guarantee period they replaced it with the minimum of fuss. Got to say the ebox is a really great vaping devise and the customer service is excellent.”

Helpful Report

Posted 7 years ago

Hello Wendy, and thank you for your feedback. We are happy to hear, that the Customer Care Team were able to resolve your issue for you, and that you enjoy using your eBox device. If you have any further queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 between the hours of 09:00 - 17:00. Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Love my vype E-Box , best E-cig Iv tried . The smooth taste and lovely flavours are v good”

Helpful Report

Posted 7 years ago

Hello Anita, and thank you for your feedback. It is always nice to hear, that you are enjoying using your eBox device, and our range of flavours. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 7 years ago

“They work for me.”

Helpful Report

Posted 7 years ago

Hello Michael, and thank you for your feedback. It is always nice to hear, that our customers enjoy using our devices. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 7 years ago

“Haven't smoked for 2 years with the epen. I particularly like that you feel the inhalation at the back of the throat, like a real cigarette. I thought I'd never give up. Thoroughly recommend”

Helpful Report

Posted 7 years ago

Hello Anne, and thank you for your feedback. It is always nice to hear, that you are enjoying using your ePen device. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 7 years ago

VUSE is rated 4.5 based on 6,345 reviews