Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.62

2.6 Rating 665 Reviews

36 %

of reviewers recommend Waitrose

2.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is dreadful! Such a bad experience! Will not be ordering from them again!”

Helpful Report

Posted 4 years ago

“Waitrose Quick Check - 4 rescans on the trot. Myself and my wife always use quick check in store. The last four times in succession we’ve been subjected to a rescan at the till - the latest today even though I got Waitrose to check my card for any errors/red flags before I started shopping AND no difference between the till and what I’d scanned. Waitrose response...? - after initially implying I may have missed something, “we’re waiting for a system upgrade (delayed by COVID) and if I come back in March it should be better!” 🤷🏻‍♂️ Excited and delighted by the experience? Not me!!”

Helpful Report

Posted 4 years ago

“Aberdeen Angus burgers, cooked burgers in a pan without oil the amount of fat that came off these burgers was shocking and the smell while cooking unappetising, lastly bit into burger and found ground bone pieces. through remaining burger on the lawn for the fox . revolting!”

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Posted 4 years ago

“So upset that I ordered a hand tied bouquet of flowers following a bereavement only to discover they are delivered on a flat box and left on her step to arrange herself. I am mortified that this is not made clear on the website . I think my friend has better things to do than arrange her own flowers. Will never use waitrose again. Total letdown.”

Helpful Report

Posted 4 years ago

“Bought a Fiona Cairns Chocolate Happy Birthday cake from The Altrincham store. The cake was presented really lovely and had over a weeks expiry use by date- god we dandy wait until the expiry date to use it,This was the most awful dry state cake I have ever eaten and nobody could eat it- dreadful”

Helpful Report

Posted 4 years ago

“I managed to book a food delivery for me and my neighbour ( ages 70 and 95). We’d had the order booked for 2 weeks and needed the delivery. On the day order due I-received an email saying order cancelled. They offered 15 pounds if I rebooked before Feb 1 ( impossible as deliveries like gold dust) and a phone number I could call that turned out not to work. I contacted Customer Service to say J needed the delivery and even if I had to wait a couple of weeks to please deliver. I was very very rudely told there would be no delivery, that cancelled meant cancelled and I’d just have to look for another slot. The offensiveness and lack of help was mind blowing. A truly bad experience.”

Helpful Report

Posted 4 years ago

“I shall never use Waitrose again for flowers the customer service chap was. Rude, difficult. Challenging I would advice people requiring go to other florists. I wish all customers could hear the recorded message”

Helpful Report

Posted 4 years ago

“I bought a turkey breast for Christmas which had absolutely no taste to it. It was a small one suitable for 4 people, costing £25. I realise that smaller ones have less taste, but didn’t expect it to be totally tasteless. Why sell this size if you can’t do better than this. It ruined our Christmas meal.”

Helpful Report

Posted 4 years ago

“bruv they deserve 0 stars this is the definition of a rubbish store ;too overpriced and their things are never the ones you actually want”

Helpful Report

Posted 4 years ago

“it is dreadfully horrible their customer service is disgraceful i am never going to go to that horrid store ever again”

Helpful Report

Posted 4 years ago

“IT IS WAY TOO EXPENSIVE AND THEIR THINGS ARE BAD QUALITY I AM NEVER EVER SHOPPING THERE AGAIN!!!”

Helpful Report

Posted 4 years ago

“WAY TOO OVERPRICED SHOULD BE MUCH CHEAPER”

Helpful Report

Posted 4 years ago

“Stratford upon Avon Branch Dec 14, when I. Complained about broccoli being yellow I was given a lecture on Oxidation and told I was rude and should shop elsewhere and should apologise. It’s not my fault The Partners aren’t getting a bonus . We Have 2 M & S stores nearby so Who needs nasty service at Waitrose”

Helpful Report

Posted 5 years ago

“I would have put no stars. My mums beautiful bouquet looked like the photo. I buy better flowers for £5 from Aldi. Disappointed isn’t the word. Disgusting.”

Helpful Report

Posted 5 years ago

“COVID secure... I think NOT! Waitrose & Partners Hove: The worst shopping experience at Waitrose this week. We normally shop at Waitrose Brighton with pleasure and feeling safe. This week we decided to go to Waitrose Hove well never again! 9.45am NO security controlling the entrance, a mass of people at the vegetable counter, we counted 6 members on the aisles WITHOUT any PPE at all (they can't all be exempted!), 2 members of staff on the food counter wearing masks on their chins! Then the management has put a pile of newspaper at the checkout counters , given their clients NO space to pack, we had to pack on the floor. We mentioned it to the cashier who replied with a nasty attitude that it was for her protection and the other cashiers which make NO sense what so ever when the other Waitrose do not. Waitrose & Partners Hove you have a LOT of catching to do with making your shop covid secure and drop the attitude and be professional! You are a real shame to the Waitrose chain.”

Helpful Report

Posted 5 years ago

“I know that we're in the middle of a pandemic but why waste customers' time telling them to press 1 for this reason and 2 for that, only to tell them to do "whatever" online at the end of every option?!!! If you're not taking any calls please say so at the outset!!!!”

Helpful Report

Posted 5 years ago

“Bully by 3 managers At the nailsea Store After a Member of Staff Complain. They behaved like School bullies. That said I would be bann From the store. So I said ban me. And swore. I felt Intimidated. And shaken By the whole experience I will never shop there again Bullying customers What next”

Helpful Report

Posted 5 years ago

“Bully by management At nailsea Store By 3 managers After a Member of Staff complain about me They don't about Care about customers All they managers Care about is themselves And bully anyone who Upset the staff I was bully and intimidated It worse than been bully In the playground. Just for shopping. What next Avoid this store Go to Tesco instead”

Helpful Report

Posted 5 years ago

“The new chicken Kiev is very unpleasant. The coating separates from the meat and is far too thick and whereas before you could tell it was a chicken breast it’s now a little unidentifiable. No depth of flavour. I consider this kind of product a treat for me as I can produce it myself.”

Helpful Report

Posted 5 years ago

“Something is not right here...”

Helpful Report

Posted 5 years ago

Waitrose is rated 2.6 based on 665 reviews