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Waitrose Reviews

2.7 Rating 620 Reviews

37 %

of reviewers recommend Waitrose

Company Reviews

2.7

Based on 620 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

Read Waitrose Reviews

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 10th May 2024

Waitrose 1 star review on 4th March 2024

Waitrose 1 star review on 19th November 2023

Waitrose 1 star review on 13th July 2023

Waitrose 1 star review on 13th July 2023

Waitrose 1 star review on 13th July 2023

Waitrose 5 star review on 16th October 2022

14

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a home delivery of Waitrose groceries, however some items were listed as being delivered but actually the driver didn't have them on his van. He said he would contact the depot and they would be in contact. Within the hour I had a call from Waitrose, they said the missing items would be delivery straight away. 15 minutes later we had our items delivered along with a complementary box of roses. What fabulous service Waitrose offer, no wonder they are my favourite supermarket.”

Posted 5 years ago

“I Bought a Christmas tree from. Mountsorrel store. It cost £25. The best Christmas tree ever. Good value and no mess never shed any needles. Looks as good as when bought at beginning of December. Just taken it out to plant in garden. Staff also very helpful there and loaded it in car.”

Posted 5 years ago

“Essential strawberry trifle is just fantastic..it is light tasty and not loaded with sugar, very good quality..well done Waitrose”

Posted 5 years ago

“Hello A massive thank you to Katie from your Canary Wharf branch for her excellent customer service after a leading supermarket let me down badly. It was very much appreciated!!”

Posted 5 years ago

“Waitrose delivered today. Beer was delivered broken but sorted out fabulously. Wine from Waitrose (muscadet) astounding. Love Waitrose more than life itself. Xx”

Posted 5 years ago

“My grocery online basket inexplicably showed a total (not mine!) of over £3000, totally clogging up and stopping my further orders. Phone online worker 'Reese' sorted this out for me most pleasantly. Thank you, Reese!”

Posted 5 years ago

“They always have the products available that l go into Westfield to purchase.”

Posted 5 years ago

“Great choice of good food”

Posted 5 years ago

“I ordered Peonies from Waitrose Florist to be delivered to my sister for her birthday and they were delivered on time and were absolutely gorgeous (she sent me a photo of them) and she was thrilled.”

Posted 5 years ago

“good service and happy staff”

Posted 5 years ago

“Full of new products, high quality, large choice”

Posted 6 years ago

“I have been in this supermarket and like usually I love all the products they have, fresh fish, seafood and meat. The staff very helpful and friendly, always happy to service you and very polite.”

Posted 6 years ago

“Helpful staff, great choice of quality food. Simple to checkout.”

Posted 6 years ago

“After 31 years shopping here it's just as good with friendly service even though i am not a big spender.”

Posted 6 years ago

“They sell lovely corn fed free range chickens and deserve every one of my four stars. Great quality.”

Posted 6 years ago

“Quality food at good prices.”

Posted 6 years ago

“The staff are generally just a cut above the other supermarkets, so happy to help you and will go out of their way to assist in any way they can which makes a shop so much nicer. The produce is also excellent quality of course!”

Posted 6 years ago

“good quality reasonable prices”

Posted 6 years ago

“Great selection of provisions and cheery and helpful staff. Will surely return on a regular basis.”

Posted 6 years ago

“Free coffee, good staff, good customer service and fresh products.”

Posted 6 years ago

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Waitrose is rated 2.7 based on 620 reviews