Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Waitrose Reviews

2.7 Rating 620 Reviews

37 %

of reviewers recommend Waitrose

Company Reviews

2.7

Based on 620 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

Read Waitrose Reviews

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

Write Your review

Tell us how Waitrose made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waitrose 1 star review on 10th May 2024

Waitrose 1 star review on 4th March 2024

Waitrose 1 star review on 19th November 2023

Waitrose 1 star review on 13th July 2023

Waitrose 1 star review on 13th July 2023

Waitrose 1 star review on 13th July 2023

Waitrose 5 star review on 16th October 2022

14

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My local Waitrose in North Finchley is an amazing store. They look after me. They are so friendly and kind. We love Waitrose and their products. Thank you so much.”

Posted 1 year ago

“I purchased a yellow rose reduced because the partners fail to water the plants enough even though I constantly remind them in store it’s a waste of time. The plants are excellent and it’s wasting money having to reduce the price. Anyway my rose has been well looked after and the roses were lovely and the second bloom the flowers were peach, this year they are a beautiful yellow colour so thank you Waitrose for my bargain rose”

Waitrose 5 star review on 30th May 2022

Posted 1 year ago

“Super service and advice from Nick in the wine department of waitrose aylesbury. This guy is a true asset to the store. Hope his expertise is not ignored”

Posted 2 years ago

“Hi management team, on 31st January 2022, I went in Balham Waitrose branch to do my food shopping and apparently I happen to see a suspicious shoplifter having 2 expensive Acholol in his hands. As no staff noticed the situation, I immediately told one of the staff about the suspicious customer. The member of staff I approached his name was Gary. And then I left the situation to him to deal with the matter and I carried on doing my shopping. Roughly about 15 minutes time Another a member of staff approached me saying thanks for helping us out saying if it wasn’t for you the shoplifter would of got away £70 worth of acholol. That member of staff her name was Marilyin. Sorry if I spelt her name wrong. Anyway she asked me do I drink acholol or I don’t. And my answer was yes I do drink acholol. And she kindly offered me a free bottle of SAN LEO VINO SPUMANTE PROSCECCO, Prodotto in Italia. Marilyin told me this a free Prosecco bottle reward from us to say thank you for telling us about the suspicious shoplifter. I like to give Gary and Marilyin 10 out of 10 great customers to me for giving me free Prosecco. Please on behalf me as a happy satisfied customer, I hope you management team can give Gary and Marilyin a reward aswell for excellent customers service and kind to help me for giving free Prosecco. My name is Dilesh Shah. Me customer name Dilesh Shah will recommend everyone to shop in Balham Waitrose branch and I will certainly for sure in future aswell. Me customer name Dilesh Shah like to give thumbs up to Balham Waitrose branch for excellent customer service 👍👍👍”

Posted 2 years ago

“I ordered a bouquet of flowers from Waitrose to be delivered to friends for a very special wedding anniversary. Unfortunately I put the wrong address! However the Delivery Driver called me and asked me to validate. I would like to thank Rob for his exemplary customer care a skills. He then called me again to let me know that my friends were home and they had been delivered. Without his initiative they would not have been delivered. Huge thanks Rob.”

Posted 2 years ago

“Excellent customer service & fabulous food little more expensive but definitely worth the difference. Well done Waitrose!!”

Posted 2 years ago

“Did my Christmas shop in Waitrose & slightly more than other supermarkets but the quality of food was amazing….inc the festive chicken I bought which was delicious 😋”

Posted 2 years ago

“Great food, excellent reliable service”

Posted 2 years ago

“My first shop with Waitrose Poynton has been excellent. Staff/customer service/driver is top notch. Food excellent”

Posted 2 years ago

“I recently had to go into hospital. When my husband was shopping in our local Waitrose Addlestone, a member of staff enquired as to my whereabouts as it was unusual not to see me. When he explained I was in hospital the member of staff offered my husband a bouquet of flowers to give to me on behalf of Waitrose. A really lovely gesture and meant a lot to me. Thank you Waitrose Addlestone for cheering me up and I always enjoy shopping in this particular store.”

Posted 2 years ago

“Excellent Service”

Posted 2 years ago

“Very good organic products with a wide range. Free delivery on orders over £40. It has bee great in the time of pandemic. Great job all the partners.”

Posted 2 years ago

“Your Newport, Shropshire branch is exceptional. The high standard of cleanliness and general welcoming feel of the store is much appreciated, as well as the excellent choice of fresh, chilled and other food items - also the seasonal produce. All first class. But, best of all, are your wonderful store staff. They are all lovely - always ready with a friendly smile or word, and helpful. I want to give a special mention to Margo. On a particularly rough day recently, we had a quick chat but as I was about to leave the store, she presented me with the most beautiful bouquet of flowers. This kind and thoughtful gesture meant the world to me. Thank you Waitrose - and for employing such lovely and good-hearted staff like Margo!”

Posted 2 years ago

“Ordered the Waitrose Rose Lemon & Raspberry Cake, Waitrose Celebration Platter Sandwiches and Waitrose Gold Anniversary Celebration Cake, customer service was brilliant, collection on time and the food was amazing. When I opened the cake box I could smell a lovely rose lemon scent, cake was moist and tasty. The Anniversary was moist, delicious and was perfect for a 50th wedding anniversary. Good selection of sandwiches, really tasty. I would definitely be ordering again.”

Posted 3 years ago

“Waitrose British beef bone in sirloin. Have just cooked for lunch. Wonderfully tender and full of flavour. Thank you Waitrose - best steaks we've had in ages.”

Posted 3 years ago

“Yesterday we had a delivery in sleet and snow. Our driver was a young man, Tom. What a pleasant young man! He insisted on bringing the crates with food bags right to our back door so we did not have to step out into the cold & wet. He asked us if we were keeping safe and well and generally chatted whilst giving us our order and going through the substitutions. It was so nice to engage with a young, articulate and confident person. And what a great ambassador for Waitrose.”

Posted 3 years ago

“Thank you Waitrose Wimborne you are the only supermarket or shop as far as I am aware in the area who have kept hand sanitizers available to use as you enter the shop and kept with the one way system around the store. Full marks for health and safety of customer and staff.”

Posted 3 years ago

“My husband spotted your jewelled orange fruitcake. We have just had a piece each - absolutely gorgeous, and the cake base was unusual in that it was not the heavy fruited Christmas cake we normally have. Will certainly buy it again in fact, might even check if there are any left over in store!”

Posted 3 years ago

“We have been shopping with Waitrose for a while & all through lock down with family member being extremely vulnerable . Everything had been of excellent quality and delivery exceptional big thank you to Waitrose and all staff ,delivery persons . Christmas shop was a pleasure , lovely food as always . Keep up the good work Waitrose ,”

Posted 3 years ago

“Hello.. Just like to say, a Big thank you, to three of your employees. Vincent, Joela, and Sandra. At your Belgravia store. They have been most helpful. Vincent with the order of the wines, and the girls, with the shopping. Thank you. XXX”

Posted 3 years ago

«
1
2
3
4
5
»

Waitrose is rated 2.7 based on 620 reviews