wardow Reviews

1.8 Rating 178 Reviews
19 %
of reviewers recommend wardow
1.8
Based on 178 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 3rd January 2024
Alexe Mihai
wardow 1 star review on 15th April 2023
Anonymous
wardow 1 star review on 13th January 2023
Pedro Machado
wardow 1 star review on 23rd November 2022
Anonymous
13
Anonymous
Anonymous  // 01/01/2019
Iam very happy from service.they are authentic.i bought a coccinelle bag and i ask the coccinelle company if my bag from wardow was real.they answer that wardow is an authorize reseller..
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Posted 3 years ago
Ordered a Vivienne Westwood purse on the Wednesday afternoon, received confirmation email almost immediately. Received despatch email and tracking number on Thursday and received item on Monday. The prices are very competitive anyway and the 30% voucher worked, so fantastic value.
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Posted 3 years ago
Ordered two bags, one Versace Jeans Couture and the other Guess Both came quickly and packaged beautifully with tags and each had a cover to keep it safe!!!
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Posted 3 years ago
Orderd a liu-jo handbag with huge discount. Was send quickly and arrived within a week.Nicely and securely packed.
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Posted 3 years ago
I’ve read a lot of bad reviews and comments on here, after I had placed my order!, so made me rather worried and after reading so much negativity I was convinced I’d probably never receive my order. However, I did, and rather quickly too. I placed the order on the Friday, had confirmation email straight away, had another email the next day to say it had shipped and I received it well packaged on the Wednesday. A lot of other people may have had a different experience, as it reads, but I thought I’d share my positive experience for anyone who was also worried like I was. I’m very pleased with my order
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Posted 3 years ago
super service! i bought 2 handbags both neatly packaged. Fast delivery and what a discount! I am already fan!
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Posted 3 years ago
After reading so many negative reviews i was very reluctant to order from Wardow,but decided to just order as i saw a lovely Calvin Klein handbag with matching purse. Placed order on Monday 3rd August got my order confirmation then another when my order got shipped. On friday got a text msg from dhl to confirm my delivery for Saturday 8th August. Today it came, packaging was brilliant and so sturdy. Boxed in Calvin Klein boxes i was over the moon. Will definietly be ordering again. Thankyou Wardow for your brilliant service.
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Posted 3 years ago
I had read many negative reviews about wardow.com before placing the order. Honestly, I placed it by luck and didn't expect great service. But reality exceeded all of my expectations! Just after a week, I received my order in a very sturdy box, lovely packed. I order an international delivery (Germany to Russia) Thank you! I will place another one order very soon!
wardow 5 star review on 28th May 2020
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Posted 4 years ago
An excellent German company with a UK website providing quality handbags, some of which cannot be found in the UK. Ordering is simple and delivery quick. Both bags that I have ordered from them are exactly as advertised and are excellent products. Would definitely recommend if you are bored with what you see in our high street shops.
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Posted 5 years ago
Ik had na 1 1/2 jaar problemen met mijn Vaude rolkoffer. De rits in de hoek was stuk. Na mailcontact kon ik deze gratis retour zenden en zou bekeken worden of reparatie mogelijk was. De garantie was 2 jaar. Na enkele weken bleek de koffer helaas niet meer te repareren. Ik heb mijn aankoopsom retour gekregen wat ik zeer waardeer. Reden om opnieuw bij Wardow een rolkoffer te bestellen. Hopelijk met een betere rits..
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Posted 1 year ago
Must say I was worried after reading reviews after ordering a £130 purse but had absolutely no issue and can confirm the product is 100% authentic. Ordered on Monday recieved shipping details Tuesday and recieved Thursday. Keep in mind my order was under the £135 import tax bracket so if ordering over £135 other reviews have suggested you will be charged 30% of the value of the product.
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Posted 2 years ago
Only read reviews after ordering (doh) so was v nervous especially as I didn’t get an invoice or delivery info and had to email. BUT I have received exactly what I ordered within a week. So in the end all good. Phew.
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Posted 2 years ago
Was very nervous to order based on reviews but I couldn't find the Viv. westwood johanna backpack anywhere else (and for this price). I ordered through Paypal just in case it was a scam so I could get a refund. I obviously don't speak for everyone but my bag came fine on the predicted date, up to date tracking info etc. Also was pleasantly surprised I didn't have to pay any customs (bag was like £148). My advice would be try somewhere more reliable if possible, but if you do choose to order it doesn't seem to be a scam, just non-existent customer service (from other reviews) so use paypal and be prepared to wait 30 days for a refund if you don't recieve your item.
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Posted 2 years ago
Company based in Germany…IF YOU ARE IN THE UK, don’t be fooled by the free shipping! I thought I had saved a few quid, but then discovered I had to pay nearly £130 tax etc. so rather then save money it has ended up costing me more then if I had shopped in Harrods, Selfridges or Harvey Nicks! The selection of bags and purses/wallets is fantastic.
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Posted 1 year ago
I received my 2 bags ,one ok but much smaller then on pic but I keep it ,other arrived damaged,shoulder strap one side CNT put on and very much smaller then pic , to my big surprise I have to PAY secure postage back to Germany and I live in U.K. all papers came in German but I live in UK ? 😳
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Posted 3 years ago
yesterday i received my order nr 200347210 from which box the item nr 431855936-003 is missing . I was trying to call you this morning waiting for 10 minutes over the phone and i have sent u an email to which you are not responding I am very very dissapointed !
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Posted 10 months ago
Customers are misled My estimated delivery was stated to be 5 April unless there were strikes (of which there were none during the relevant period). I bought luggage for a planned trip and then had to buy a new set when these looked like they’d never arrive. I emailed to cancel and was told I couldn’t, but to return the goods on receipt - at my own cost. I ordered 2 cases and am so unhappy, I am yet to open both boxes - the one I’ve opened has the right product in it... It looks like I’ll now return the set I bought elsewhere as the hassle of returning the Wardow ones to Germany is too much. Wardow, enjoy whatever you made from my purchase, as I’m never buying from you again because of your curt and cold emails as well as your intransigence and utter poor customer service. What a nightmare for paying £440 for 2 suitcases!
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Posted 1 year ago
Wardow do not make clear that taxes paid are local to germany. I paid £349 for a bag and was hit for £82:96 import duties and taxes when parcel force contacted me for payment. I did not pay duties and parcelforce returned to sender at no cost to me. I received refund in 4 days. the only issue to me is that wardow should make clear that HMRC will apply uk duties before goods can be delivered
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Posted 1 year ago
from reading recent online reviews It seems that a lot of UK customers, myself included, are facing both large delays and import taxes for their goods. These charges are not mentioned at checkout and completely unexpected. Please can you refund me my order and please can you make this clearer to other possible customers who may be disappointed by the significant additional wait time and cost to any potential orders.
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Posted 1 year ago
Das ist ein Saftladen! Die Ware wurde ordnungsgemäß zurück geschickt, was ich belegen kann, und sie behaupten ohne jegliche Beweise, dass das Paket leer angekommen sei. Nie wieder!!!
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Posted 1 week ago
wardow is rated 1.8 based on 178 reviews