Warrantywise Reviews

Name: Warrantywise
Rating: 3.00

3.0 Rating 416 Reviews

51 %

of reviewers recommend Warrantywise

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3.0

Based on 416 reviews

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Warrantywise 1 star review on 10th September 2024

Kat

Warrantywise 1 star review on 2nd September 2024

Anonymous

Warrantywise 1 star review on 17th March 2024

RACHEL A

Anonymous

Anonymous // 01/01/2019

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“Just brilliant! Always super nice on the phone, always helpful. Every time I've had to claim, they've always helped me as much as they can. Last claim was for a gearbox rebuild! Not one bad thing to say Well done Warranty wise”

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Posted 3 years ago

“Excellent cover and we’re very helpful when dealing with my claim. I was paid out in full quickly. Will renew!”

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Posted 3 years ago

“Apsolutely shocking service from this so called company. Sent my van into a garage which warrentywise recommended, Warrentywise said they would send a "Gearbox Specialist" to inspect parts so he could give the go ahead to get my van fixed, was told I would have my van back within 3/4 days, 4 wks later my van is still sitting in the garage waiting for someone to give the go ahead to get fixed, they told me I would have a courtesy van until mine was fixed but this didn't happen until wk 3 and then had a call to say I need to take van back as they only authorised it for 7 days, I then gave the go ahead to get my van fixed after wk 4 because in self employed and need my van, because I did this warrentywise have declined my claim saying " its not in there policy for me to give the go ahead and so have declined my claim by email as they couldn't be bothered to call me and speak in person, now im £1411 out of pocket, this warranty company is an apsolute joke and I would stay clear of them, find a other company who actually does what they are supposed to do, I wouldn't touch these people with a very long barge pole, apsolute joke, im now in the process of legal action to get my money back”

Helpful Report

Posted 3 years ago

“Rude customer service and unprofessional unnecessarily abrupt emails (and this was for a claim they were actually paying out so not contentious or difficult) admin team either wonderful or down right rude and aggressive in tone when asking for certain documentation to support claim. Felt like I was being shouted at by “admin support””

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Posted 3 years ago

“Do not touch this company... My van went to a garage which warrentywise recommended for a gearbox change, was told I would have my van back within 3/4 days, 4 wks later my van is still sitting in the garage they recommended after telling me that a "Gearbox Specialist" was going to inspect parts and give the go ahead to get replaced, this "Gearbox Specialist" never turned up, surprise, after they told me for wks he was on his way. Warrentywise said I was entitled to a courtesy van until my van was fixed but that didn't happen until wk 3 of my van being in the garage and then had a call to say I had to take it back after 7 days. In the end as I'm self employed and needed my van to make a living just like these people at warrentywise I told the garage to replace the gearbox and I would pay and then sort it out with Warrentywise after it was done. Warrentywise response was "its not in there policy for me to give instruction to get my van fixed which was stuck in a garage which they recommended for 4 wks doing nothing while I was loosing money" so my claim was declined, This company is an apsolute joke and wouldn't touch them even if there was no other warranty company around, BEWARE, STAY AWAY FROM THIS COMPANY, YOU ARE WASTING YOUR TIME AND MONEY, I CANNOT BE MORE CLEARER”

Helpful Report

Posted 3 years ago

“We have a small family run business selling used vehicles and have always supplied a warranty funded by ourselves. We had heard about Warrantywise and enquired about the different options available for applying to our sales vehicles . A Warrantywise representative travelled to see us and explain the different options available. Katrina Sparks is now our representative and ready to help if we have any questions or need further guidance. The level of knowledge and professionalism was second to none. We feel very fortunate to have learned about your company and hope to further our business with this level of service. I do hope you can thank and share this review with Katrina Sparks as I'm sure good reviews create good moral . Most kind regards Rich @ velde4x4”

Helpful Report

Posted 3 years ago

“More expensive than a BMW top level warranty, and even after I told them were too expensive, they still continued to call me despite me telling they were more expensive than the dealer warranty, and by some margin, twice as much!!!!!!! More sales focussed than customer focus. I will avoid in future.”

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Posted 3 years ago

“Pointless warranty”

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Posted 3 years ago

“Dealt with my repair very efficiently and staff were extremely friendly. Would recommend.”

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Posted 3 years ago

“Totally fraud liars peoples they are .I don't have any more words to explain just stay away from this fraud company.”

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Posted 3 years ago

“THIS COMPANY WILL NOT PAY ANY CLAIM WE HAVE TRIED TO MAKE AS A CAR DEALERS WOULD NOT RECOMEND THEM AT ALL . VERY BAD SERVICE WASTE OF MONEY , WE ARE NOT SELLING ANY MORE WARRANTY FOR THEM AND ARE ADVISING ALL DEALERS TO MOVE AWAY FROM THIS COMPANY AS SOON AS POSSIBLE”

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Posted 3 years ago

“Only covering a fraction of the cost to fix my car. No explanation.”

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Posted 3 years ago

“Never had a problem with them. Staff kind courteous and efficient. Never had a problem with a claim.”

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Posted 3 years ago

“Don't is the answer.Wilson says he's honed and polished this warranty he's right he has but only for him and the company stay away”

Helpful Report

Posted 3 years ago

“Dishonest and lies - ignore marketing hype Wrote to Declan Bailey on 25 August 21 about the below. No response. Not surprised when all of the below points to a company that is dishonest and has no issues lying at the highest level. Warrantywise refused my claim to replace Shocks Absorbers (SA) on the grounds of “heavy misting”. They justified this by sending me a link from an Australian website which states, “Heavy DIRT” This is because the words “heavy misting” linked to SA do not exist on this planet. It is heavy leaking. According to Warrantywise there is no difference between oil and dirt. The company creates words so they do not have to pay claims and increase profits. That is why they have chosen not to give its customers the option to go for independent arbitration if you disagree with the company. You MUST take them to Court. A good reason not to buy or renew your warranty with this company. Their engineer described one SA as “heavy misting” when its heavy leaking due to being defective. Audi had already confirmed heavy leaking and needing replacement. MOT passed 7 weeks earlier with no advisories i.e. no issues with SA. Willson found another excuse to reject my claim - wear and tear. How can a SA go from perfect to HEAVY leaking in 7 weeks and be wear and tear (see B3.2 of T&C)? They then found another excuse - co-founder told me “leaking is not covered” yet they say in their marketing hype they paid out at least 14 such claims, one costing £9k! So no issues lying at the highest level. Warrantywise proudly say Quentin Willson is the arbitrator / has last say and we are all supposed to say fantastic. Let’s look at some facts. Willson helped Toby Whittaker (the father of the owner of Warrantywise) market Store First promising 85% return in six years – check it out on YouTube or google the words "Store First and Willson". This is a must read before you purchase a warranty. Store First was shut down and investors lost some £300 million including many pensioners. How much of the £25 million Willson is now worth came from marketing this company? Did he pay back the money he earned from this company to the poor pensioners? I cannot find anything maybe he will tell us. Website says, “It was one of the highest profile as its advertising and marketing materials were fronted by television presenter Quentin Wilson.” He is doing it again with Warrantywise. Willson says “I'm so confident that Warrantywise is the market leader, I'm prepared to say in writing that I believe it is the UK’s best used car warranty you can buy." The last time he said something so confidently pensioners and others lost all their money due to Willson making false promises of 85% return. Do not fall for this hype. Willson was convicted in Court for clocking back mileage when he was a car dealer. He is NOT the owner of the company neither is he a shareholder. He is a paid consulted and no doubt paid handsomely. The question you have to ask is this – is Willson going to look after the company’s interest that pays him or your interest as the customer. This is called conflict of interest and normally people in such positions declare this so that customers can make objective decisions. Willson has opted not to do this. Warrantywise’s profits are down by almost £1million. Could this be behind the refusal of my genuine claim and the lies and excuses and weasel words? The company says it paid the following claims (this is just three examples of over 1000). No wonder a lot of customers are disappointed because they are brainwashed into thinking they will pay all claims including in excess of £40,000! High time Willson started to level up with the people who have trusted him and provide date of registration of these cars, the date the claim was made and the amount paid for each claim. Also, what claims have been rejected so that customers can make objective decisions. This they won’t do as it is all marketing hype just like Store First. Look for a company with no marketing hype and false promises and access to independent arbitration (a must). LAMBORGHINI AVENTADOR Engine £40,701.00 LAMBORGHINI GALLARDO Engine £40,614.23 MCLAREN MP4-12C Gearbox £26,000.00 Response to Warrantywise's response: Your engineer did not know the fact that 7 weeks prior to his inspection, the car passed MOT without any advisories. Also if it was not sudden failure, why did warrantywise staff google the internet to find the words "heavy misting" which does not exist and linked it with heavy dirt to justify its decision? When that didn't work you responded its wear and tear. When that did not work, you lied and said its leaking. Isn't this the reason why you do not offer arbitration so that you can reject genuine claims by continuing to move the goal post including lying? Reply from Warrantywise 2 hours ago Good morning, I am very sorry to hear you are unhappy with the outcome of your recent repair request; however, I would like to clarify that we declined your repair request based on the findings of the Independent Vehicle Examiner we instructed to your vehicle, given that they stated your shock absorbers hadn't suffered a Sudden Mechanical Breakdown, as defined within your Warranty Terms. I must assure you that no Warranty company will cover you for a part that has not yet suffered a failure. I appreciate this is not ideal, nor is it the outcome you would have hoped for; nonetheless, you have been advised of our final stance on this matter and this is the decision we will abide by, of which is in full adherence with our Terms and Conditions. I apologise that we cannot assist you further here. Regards, Olivia”

Helpful Report

Posted 3 years ago

“There sales team promise you the world. When its time to use their service they will keep your claim pending for months. Requested a call back from there supervisor and that never happened. they don't care about the customer. They breached the contract and won't even respond to my numerous attempts to make contact. Frauds all of them.”

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Posted 3 years ago

“The WORST experience ever. I purchased a warranty plan with MOT protection. I feel this was mis sold. Warrantywise refused to pay for a repair necessary for MOT pass. Made numerous experiences to resolve this, but experienced rude staff, no help, no reply, no help from QUENTIN. Facing to be without a car and not able to take the children to school.”

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Posted 3 years ago

“only giving one star because unable to give nought. Crank shaft snapped on Range Rover and warranty wise declined to pay as they said wear and tear even though my mechanic who trained with Land Rover says that it is definitely not the case but is a fault in the part. Since when do independent assessors get appointed by one side of a dispute. If they are independent they should be agreed on by both parties so we know that the decision will be fair and square. Only had the car 11 months and this is the 2nd claim that they have rejected where the decision was disputed by the garage.”

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Posted 3 years ago

“Wouldn’t pay out On my claim They said wear and tear My garage said van done too low mileage for wear and tear Complete waste of money”

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Posted 3 years ago

“When selling you the warranty they offer and promise you the world. However, when something goes wrong with your car THEN magically nothing is covered and you’ve been paying £50-100 a month for no reason whatsoever. Legalised scam is what warranty wise are.”

Helpful Report

Posted 3 years ago

Warrantywise is rated 3.0 based on 416 reviews