“Massive rise in service charge again for the most appalling service. The jobs are always done to a low standard and many jobs just don't get done at all. The condition of our estate is disgraceful. Top prices for low standard services.”
“I'd never before encountered such a despondent company as Warwick Estates before. Emails take them about one month just to acknowledge receipt of the email (note their replies don't include any answers to any issues raised, just an acknowledgement they received an email), then months go by with no response, and further, quite angry communications are required to tease any further replies from them, but those replies never actually address the issues, and are full of incomprehensible nonsense, demonstrating their lack of knowledge of leasehold and property management. They're full of hot air, excuses, and a default reaction to blame everyone else, instead of taking responsibility for their failings. I can't think of anything these cowboys have ever done properly, or in a reasonable way or accurately reported. Our finances are in a terrible mess and service charges rise by 40% every year. Our money just vanishes but we can't understand where it goes as we haven't been given full accounts for many years. Is that even legal? This should be a warning for all to never use the services of Warwick Estates.”
“SHOCKING company which everybody should avoid to protect their development and their bank balance. They have a track record of neglecting routine maintenance, then hiking service charges, using essential repairs as the reason to increase service charges by 50% each year. Unfortunately the repairs are not carried out and the service charge money disappears. No financial accounts and no transparency. Please take note of this advice and avoid these con artists.”
“We all know where their real priorities lie if their Associate Director is spending his time responding to all the bad reviews and posting fake ones on another site instead of actually dealing with the real issues and that is sorting out the consistently bad customer service, rip-off service charges, breaches of both SLAs and ARMA Consumer Charter and Standards, etc. Shambolic leadership from the top down.”
“Avoid these like the plague. We actually pay these people to ignore everything. Nothing is done all contact is ignored and safety issues left. Don’t even ask about their dreadful system. They refuse to let company shareholders see what they are spending. Trying to get any info from their online site is impossible. Their server is totally user unfriendly. They should be closed down. I can’t understand how they can possibly get more than 1 star!”
“Complained to the Property Ombudsman for the non-existent service and got £150 awarded to me as a gesture of good will from the Warwick crooks. Next time the complaint will go ahead for formal review by an Adjudicator.”
“4 months ago there was a leak from the apartment above us into our bathroom. It took Warwick estates so long to organize someone to solve this leak that we couldn’t use the bathroom without getting water leaked on us for 2 months, the bathroom ceiling was covered in mould and the mould spread to our bedroom onto the wall and carpet. It’s been FOUR months and we’re still waiting for the damage to be repaired. Lizzy has excuse after excuse, will not pick up her phone and even when we’ve called Warwick estates to ask someone else for assistance they say there is nothing they can do to speed up the repair work that they are responsible for. It’s absolutely disgusting to be treated so poorly by a company.”
“These super-villains are crooks and they've broken the law on various legal requirements and membership rules. Check the ARMA Consumer Charter and Standards document including RICS and see if they have done the same with you. No doubt they will have done the same for all of the properties they manage. People need to get clued up on these mandatory rules and throw the book at them. The sooner the industry gets regulated the quicker these bent companies gets put out of business.”
“Prompt and positive in responding to requests.
Completed recent refurbishment in a timely and professional manner.
Streets ahead of another property management company with whom I had the misfortune to deal with.”
“As a director of a management company using Warwick Estates as agents, I have a good working relationship with their Property Manager, who is easy to contact and keeps me and other directors well informed. Problems are acted on promptly.”
“As a director of a management company using Warwick as agents, I have a good working relationship with their Property Manager, who is easy to contact and keeps me and other directors well informed. Problems are acted on promptly.”
“As a director of a management company using Warwick as agents, I have a good working relationship with their Property Manager, who is easy to contact and keeps me and other directors well informed. Problems are acted on promptly.”
“I have an issue to resolve and I emailed the company to find a solution. I was emailed back by one of the staff in the company saying that she is going to deal with the problem. I was kept updated during the time to let me know how it was going. I was really amazed by the kindness and how responsible the staff was .At the end she managed to resolve the problem without me having nothing to do at all. I firmly recommend this company to everyone else. Good job team. Keep it up”
“I've had faults that needed repairs and it took Warwick Estates weeks to get them fixed which was completely unacceptable! The extremely poor service, time taken and complete lack of response led me to complain to the Property Ombudsmen to take up the case. It's a complete waste of time trying to communicate with these cowboys and I would recommend everyone to make a formal complaint with the TPO as you would get a least £150 from these crooks for breach of SLAs. That would hit their revenues hard if everyone did this and that's a lot of dissatisfied customers.”
“We've dealt with many various block management companies in the past. Warwick Estates has been, by far, the most reliable company we've dealt with. Always easy to reach, fast and reliable.
Many thanks to Debbie who's been extremely professional and always found solutions to our problems.”
“I rent a property where Warwick Estates are the Property Management Company in charge of the building and the grounds. Yesterday I contacted their office by e-mail at 11:30pm - not expecting an answer at that time but to my surprise I had an immediate response from Rob. I found him to be an extremely helpful and professional man, who acted immediately regarding the issue I had, and by this morning he had organised and rectified the issue I had contacted him about, to my complete satisfaction. I was most impressed.”
“Warwick seemed to start off well at our development. But this was an illusion created by empty promises. They promised a lot which all appeared very encouraging. But they have delivered very little. They're very slow, in my opinion. They're also very poor communicators. They never answer our emails. Warwick Estates is a terrible company and is not recommended.”
“Quite a poorly managed company. No leadership, nobody takes responsibility and absolutely no organisation. We had a big surprise when Warwick Estates started managing our development. Their website is impressive but that's as far as it goes. Warwick Estates has failed to impress in all aspects of their service but mainly through their lack of service. Rude and nasty people. Best avoided.”
