“The staff on the other end of the phone are always polite and helpful as much as they can at the time of call.
They have always got back to me with the answer to my question or resolved my issue.”
“Overpriced and underresourced. All property managers here have struggled to manage repairs in a timely manner, failed to deliver annual accounts on time and are totally lacking in communication skills.”
“Warwick are very responsive and professional. I would absolutely recommend them as managing agents. Emma is exceptionally dedicated and has managed our building expertly.”
“There is such a fake image surrounding Warwick Estates. I have never known a company quite like this one before. If you read their website you could be forgiven for thinking they are a professional company. Unfortunately this is not the case. It is all fake. I have tried countless times to contact them by email and telephone but they never reply to emails and they are always in meetings every time I call. They neglect my development and charge ridiculously high fees for doing very little work.”
“Terrible company. They never reply when you contact them. If it wasn't for their heavy handed and intimidating methods for collecting service charges I'd seriously question whether this company actually exists. They neglect our estate. They provide a very poor customer service. And they ignore customer enquiries.”
“Excellent customer service. Informative, clear and efficient. I called with an issue in the main building and Stacey answered, she was polite and attentive to my concern. She was very informative and kept me up to date. Stacey explained what was happening to resolve the issue in full detail which gave me reassurance that things were being done to fix the problem. I was sent an email and text message acknowledging the problem as well as when it was resolved - so I didn’t have to constantly ask! Great service in my opinion. Thank you”
“I find the behiour of the employees at Warwick Estates to be exceedingly confusing. Every time I send an email to them I get a reply from them saying they will respond. But weeks go by and no response is sent. This is just bizarre behaviour. Do they really intend ever replying? Granted that some questions must be difficult for them to answer as doing so they would have to acknowledge their lack of service and overcharging scam. But why don't they just reply to the questions instead of telling me they'll reply then never delivering on their promise? This must be the least customer focussed company I have ever encountered.”
“This company took over from our previous managing agent. They were full of promises which sounded great at first. But things couldn't have turned out any worse. They don't keep our estate in the high standard we were used to with our previous managing agent. We even pay more now for a lesser service. And their communication is terrible. They ignore our emails and they're unbelievably slow. They're a prime example of how not to manage properties. Terrible company. If you care about your property, don't ever engage them as your managing agent.”
“Debbie has been extremely welcoming, professional and helpful. She was able to find a way around a problem which would have caused delays in my family gaining access to our security gate system and we are all very grateful. Can't recommend her highly enough.”
“All they're interested in is collecting their fees and they fail time and again to look after our development. Money is collected but never gets spent on the important jobs. The standard of upkeep of our development has fallen considerably since Warwick has been in charge.”
“Slow and unpleasant staff. The property manager who manages our estate is totally disinterested and quite frankly provides an unacceptable level of service. It angers me that we have to pay huge service charges which increase every year without fail, yet the service is absolutely pathetic.”
“As a director of an RTM, we hired Warwick and definitely would recommend them. The service is good and quick. The response time is excellent and they are fairly priced.”
“Warwick Estates:
⚫ Sets unrealistic budgets with estimated costs which are far in excess of reasonable and actual costs.
⚫ Issues leaseholders with budgets and payment demands for budget activities they have no intention of carrying out.
⚫ Uses bully tactics and debt collections companies to collect income from leaseholders for budget activities which are never carried out.
⚫ Holds on to unspent income generated from leaseholders.”
“I am literally astonished by the terrible service provided by Warwick Estates. Every time any poor service has been reported to them, they just ignore it. I have concluded that I should feel fortunate if they even make the effort to send a reply to me. This only ever happens after half a dozen emails asking why they have not replied. Any reply I have ever received from Warwick Estates has always been vague, non-committal, and full of blame and accusations on other parties. Not once has Warwick Estates accepted that their service is attrocious. They are probably the worst property managing agent in the UK.”
“We don't seem to get much service from Warwick Estates and nobody replies to my emails. Surely this isn't normal behaviour from a property management agent? I'm not impressed with this company so far.”
“Since Warwick Estates have come on board they have made real progress with sorting out issues in our block with efficiency and pro-activeness. We have since sold our flat and the speed at which they supplied the management pack and all other information was second to none. I really recommend Warwick to anyone looking for efficient and dedicated property management.”
“This is a warning to anybody considering doing business with this disgusting company. They issue bills for work which is never carried out then don't issue financial accounts. This allows them to hold on to the extorted funds indefinitely. They repeatedly say that soon they'll issue financial accounts and credits for unspent funds but this never happens. This has continued for years so clearly they have no intention of returning the money they've extorted. Every leaseholder with whom I've spoken about Warwick Estates agrees that Warwick Estates is a shady outfit which is best avoided.”
“I feel I have to pass on my experience of Warwick Estates and warn people of this terrible company. Indeed, describing them as cowboys sums up Warwick Estates. The property manager appointed to my block of flats just doesn't know much about managing properties. They're slow to reply to emails and often they just ignore emails. They also frequently make big mistakes. Zero stars is more appropriate for Warwick Estates.”
