“This is an absolutely vile organisation. Within the first year of them taking on management services of our block of apartments, the service charge budget doubled without any major works required. The level of service decreased in this time and the customer service is almost non-existent. They ignore all emails we send to them and they never accept any phone calls we make. Apparently their staff are always in meetings or on holiday at the same time whenever we call. This must be the reason for RTM companies terminating their agreements with Warwick Estates at an alarming rate. We will also be terminating our agreement with this disgusting organisation.”
“Balanced review of the strengths and weaknesses of Warwick Estates...
Poor at communicating, good at keeping secrets;
Poor at budgeting, good at overcharging;
Poor at customer service, good at showing ignorance.
Warning for all to stay away from this toxic company.”
“I found Kelly to be a great point of contact. She regularly updated me on the status of our repair and went the extra mile to ensure we got a successful claim.”
“Warwick Estates have been very helpful and are effectively managing our requirements. Having an independent and experienced view point has made such a difference to the management of our block. I recommend using them!”
“They weren't that bad at first, although they were expensive. But unfortunately the standard of their work has dropped significantly since then. Generally they're just incredibly slow and miss the obvious safety issues. So now there's less value for money as we get less service yet still pay high charges. We could accept high charges for high standards, but we're being cheated by them telling us we're paying high charges for high standards when they're actually delivering low standards.”
“An absolute pleasure dealing with Stephanie at Warwick, she's the quintessence of efficiency, speed and reliability .
You can count on her to get things done and problems addressed promptly, thank you Stephanie!”
“I worry about the capabilities of the property managers at Warwick Estates. The property manager for my development has made some howling errors. We want to replace the low quality services from Warwick Estates with those from a more competent company.”
“Terribly expensive for what they provide, which isn't really that much in terms of service, if we face facts. We previously had a much more reliable, more cost-efficient, more respondent, more speedy, more trustworthy and more pleasant property managing agent than Warwick Estates. Our previous property managing agent also provided excellent customer service. Unfortunately we cannot recommend Warwick Estates. We don't like to leave a negative review so tried to think of some of Warwick's strengths, but we couldn't actually think of anything. On this occasion, the lowest rating is justly deserved. We regret having to give one star actually as zero stars would be more appropriate. Sorry Warwick, but it's how we feel.”
“We needed a management service that could not only help us manage our property but could also help us take over the Right To Manage and deal with a number of historic issues faced as a result of our freeholder.
It has been a real partnership from the start and Warwick have worked with us to find a way forward that works for us. Although some of the issues are still ongoing (not through fault of Warwick) they continue to support us while also providing a responsive and timely management service for our property. Jenny and Rob in particular have been a pleasure to work with!
Definitely recommended!”
“Service charges at my development have increased by an average of 32% in each of the last 4 years. Standards have gone down in that time too. They've always been poor but have become more and more uncooperative as more and more details or their unconventional practices and questionable expenditures are uncovered.”
“I'm really glad Warwick Estates have taken over from the old company. The estate has never looked better and I'm saving around £200 every six-months on service charges.
They deal with enquiries really quickly and were really helpful to me in dealing with the incompetent solicitors that were appointed to deal with my remortgage. Warwick dealt with their enquiries promptly (as well as teaching them how to do their job at one point!)
I wouldn't hesitate to recommend them.”
“On appointment as managing agent this repugnant company usually adopts the appointment of Company Secretary, which it charges an additional fee.
With the appointment of CS it delivers no service to the members at all and totally misunderstands the responsibilities it actually has.
Along with the continual failure to deliver the Service Charge accounts on time in accordance with legislation, best practice and more than likely the terms of the lease I struggle to understand why any RMC/RTM would actually continue to engage this repugnant company.”
“The staff at Warwick Estates have a disgraceful attitude. Their customer service skills are non-existent. They don't reply to emails and there's never anybody available to discuss the growing list of serious issues regarding their lack of performance at our development.”
“Slow at everything they do. They've been caught out on several occasions for overcharging for works (work out for yourselves where the overcharges go). They're rude to residents. They can't be bothered with the little jobs like sorting out a problem with rats because the bins they manage are inadequate.”
“Slow at everything they do. They've been caught out on several occasions for overcharging for works (work out for yourselves where the overcharges go). They're rude to residents. They can't be bothered with the little jobs like sorting out a problem with rats because the bins they manage are inadequate.”
“I have nothing but positive reviews for Warwick Estates. I have raised a couple of issues with them and on both occasions have had a very prompt reply. I reported a lock was damaged and within half a day someone had been sent out and the lock was fixed.
I have been in contact with them via both email and on the phone. I'm never made to feel a nuisance and they have always been very accommodating.”
“We are very disappointed with the service provided by Warwick Estates. Despite paying extremely high fees ( much higher than most other properties in Bristol), the many, many issues are left unresolved. The company is slow to respond to emails and, even when they do respond, they do not address requests.
Everyone in the building is thoroughly fed up with Warwick Estates, we can't see what we are paying for and all trust has gone.”
