Westbrook Cycles Reviews

Name: Westbrook Cycles
Address: Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley, Middlesbrough
Rating: 4.89

4.9 Rating 1,346 Reviews

98 %

of reviewers recommend Westbrook Cycles

4.9

Based on 1,346 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 710232

Email:

info@westbrookcycles.co.uk

Location:

Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley
Middlesbrough
TS9 7AE

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Westbrook Cycles 1 star review on 31st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had some initial problems with my order but am pleased to say everything was sorted out quickly and without fuss.”

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Posted 9 years ago

“Really easy website to use. Phoned customer service for help which was even better. Product ordered arrived promptly too. Linda”

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Posted 9 years ago

“Best price - very quick turnround.”

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Posted 9 years ago

“Very clean and simple purchase. Speedy delivery.. Will look to use again! thanks.”

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Posted 9 years ago

“Very good service delvered the next day, will definitely use again.”

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Posted 9 years ago

“Very good customer service, quick reply to my email, thanks!”

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Posted 9 years ago

“Extremely happy. Helmet wasn't available in size L so I called the store. They realized that that size was actually currently available at the manufacturer so they told me to wait five minutes so they could place an order with the manufacturer and show that size as available on their own website. Went back on their website a little while later and there it was, shown as available, so that I was able to place my order. I received it in a few days. I love this make-it-happen attitude! Thank you!”

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Posted 9 years ago

“Excellent service, thank you”

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Posted 9 years ago

“First class service; item delivered within less than 2 working days of being placed. Excellent!”

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Posted 9 years ago

“fantastically quick service, highly recommended”

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Posted 9 years ago

“Westbrook Cycles had the best deal for my item (TRP brakes). They answered my email question very promptly and delivery was quick too.”

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Posted 9 years ago

“I ordered on line and goods were received within a couple of days. Excellent”

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Posted 9 years ago

“Great service and speedy despatch.”

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Posted 9 years ago

“I ordered a couple of pairs of sealskinz gloves one xl and the other xxl, what I got sent was both pairs in xl, but I didn't return them as I decided, even though they were a little tight, to keep them. the other pair is for my son and I know they will fit ok. the price and speed of the delivery was superb, I couldn't fault westbrook at all and will certainly deal with them again. as for the gloves they are OK but not brilliant, they claim to be 100 % water proof, I had a 2 hour ride in persistent drizzle and they were soaked through, on the plus side they did keep my hands warm in temperatures around 2 degrees, so probably no better or worse than any other gloves on the market.”

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Posted 9 years ago

“Easy purchase at a good price and with efficient delivery, no complications and would use again.”

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Posted 9 years ago

“Great cycling jacket. Arrived next day - brilliant service!”

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Posted 9 years ago

“I purchased an Endura Hummvee Trouser that was delivered quickly to the requested collection point. The trousers were of the quality expected from Endura and Westbroook Cycles' price was very competitive. I would love to purchase more often from Westbrook Cycles, but cycle repairs normally involve immediate access to tools/components but where possible I will definitely be shopping with Westbrook Cycles again. My only regret is that they don't have a physical store in my location.”

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Posted 9 years ago

“I purchased the Endura MTR baggy shorts from Westbrook at a bargain price. Around £20 cheaper than the competition. I ordered the medium as I'm around a 33" waist. Sizing was spot on. Really pleased with my buy. Great fit. Excellent quality and really comfortable. Hardly know your wearing shorts at all. Legs are more fitted and slightly longer than my Hummvee's but there are stretch panels built in which make them feel a bit tailored. Westbrook Cycles themselves are a pleasure to buy from. Had an issue with my delivery(interlink mess up, not theirs). I called customers services and they arranged with the courier a delivery the very same day with a 1hr delivery slot. Quality shorts, professional sales outfit. Buy with total confidence.”

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Posted 9 years ago

“I purchased a set of DMR vault pedals online the service was excellent, I was kept informed of the status of my order from start to finish via text messages and email, as I was unable to be at home to receive the delivery so arranged for the item to be left in a safe place, I was amazed when I received an email to confirm that they had been delivered and on the email I had a photo of the item in the safe area that I had specified. Top service all round and at the best prices, will use these guys again for all my gear.”

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Posted 9 years ago

“excellent price and quick delivery.”

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Posted 9 years ago

Westbrook Cycles is rated 4.9 based on 1,346 reviews