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Westbrook Cycles Reviews

4.9 Rating 1,346 Reviews
98 %
of reviewers recommend Westbrook Cycles
4.9
Based on 1,346 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Westbrook Cycles Reviews
Visit Website

Phone:

01642 710232

Email:

info@westbrookcycles.co.uk

Location:

Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley
Middlesbrough
TS9 7AE

Write Your review

Speedy delivery !! Very happy with price and products
Helpful Report
Posted 11 years ago
Quick efficient service. Bike delivered as expected with only a few easy tasks required to complete build.
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Posted 11 years ago
Very happy as always with my purchase from Westbrook very good service
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Posted 11 years ago
I had been after this particular helmet in these colours for a while. The Westbrook price was the best I have seen anywhere. I ordered it on the Tuesday and it arrived on the Wednesday, which was brilliant. I was able to track its progress on line and the couriers even gave me a one hour window in which they would deliver and they stuck to it. That is what I call excellent service all round. Well done Westbrook, I will certainly use you again and recommend you to others. The POC helmet is great too!
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Posted 11 years ago
Superb service // best price I could fund - website worked a treat and the delivery was notified and tracked very well. parcel cam sop on time. Thanks very much.
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Posted 11 years ago
Very good service helped me pick my bike and then added lots of extras FOC thank you very much
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Posted 11 years ago
I've got what I've ordered, in time, at a very good price. No problem with shipping abroad. I have recommended the shop to a friend, and he's likely buying too.
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Posted 11 years ago
Ordered 2 products, but unfortunately one of them was unavailable in the colour I wanted. I was offered an alterantive, but declined. Despite this the service I received was good, as I was kept fully informed, rather than just left to wait, as I was with another cycle shop recently.
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Posted 11 years ago
Very fast delivery. Best Price.
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Posted 11 years ago
Bought a Surly off Westwood, admittedly I didn't have much correspondence with them as I was what they call a 'Distance buyer' however what dealings I had with Westbrook were positive. Overall Fast, efficient and helpful and yes I'd recommend.
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Posted 11 years ago
What a great bunch of people at Westbrook. Having bought a Scott frame and Di2 Groupset online, the order was dispatched quickly. A minor niggle with the delivery was sorted quickly. Where else could you buy bike stuff online, cheaply, and then get really helpful technical advice for free over the phone. Great people, thoroughly recommended!!
Helpful Report
Posted 11 years ago
This is the second time I have used Westbrook Cycles, that means the first time was up to scratch and this time was no different. My purchace(s) arrived very quickly well packaged and were just as described. I shopped around and on both occasions the price was brilliant.
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Posted 11 years ago
As ordered and very quick delivery. Thanks
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Posted 11 years ago
Excellent customer service, very quick delivery. Would be more than happy to purchase from again.
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Posted 11 years ago
Easy ordering process with various payment options all hassle free. Fast delivery. I ordered two pairs of cycling shoes in different sizes to ensure I got the correct fit. Returned the unwanted pair at cost to myself of which I was fully aware of prior to the purchase. Second class £13. I still saved money by the competitive prices Westbrook cycles offered. Refund was given within the week with no hassle. This was the first time I had used Westbrook cycles and was very impressed by the service and will be using again in the near future, highly recommended. The one thing that would enhance the experience would be to offer the free collect+ service.
Helpful Report
Posted 11 years ago
Product arrived promptly and was as described. My only criticism is that I had to pay £3.99 delivery (20% of the cost of the item) for something the size of a match box. It was comically packaged in an oversize A4 envelope, in a jiffy bag and really could have been thrown in an envelope and sent by first class post.
Helpful Report
Posted 11 years ago
Best price by about £40/50, quick and free delivery. Cannot fault the customer service in general. One aspect that may improve the customer service is the use of a service like collect+ or an equivalent for returns.
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Posted 11 years ago
Unbeatable prices and amazing delivery times makes Westbrook cycles a must for all cyclist needs. I will be Definitely using again! Top draw.
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Posted 11 years ago
Part arrived in good time. I like the delivery company's system of emailing on the day to tell you within an hour when it's to be delivered. Hope bottom bracket not fitted yet as purchased a spare and not being fitted till Shimano unit packs up. I don't think I'll have long to wait for considering it's only done 500 miles or so and already showing signs of wear at service.
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Posted 11 years ago
Really pleased with the service. Very good delivery, had a hour time slot so didn't have wait in all day for my bike to arrive. Excellent service.
Helpful Report
Posted 11 years ago
Westbrook Cycles is rated 4.9 based on 1,346 reviews