Westbrook Cycles Reviews

Name: Westbrook Cycles
Address: Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley, Middlesbrough
Rating: 4.89

4.9 Rating 1,346 Reviews

98 %

of reviewers recommend Westbrook Cycles

4.9

Based on 1,346 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 710232

Email:

info@westbrookcycles.co.uk

Location:

Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley
Middlesbrough
TS9 7AE

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Westbrook Cycles 1 star review on 31st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery !! Very happy with price and products”

Helpful Report

Posted 11 years ago

“Quick efficient service. Bike delivered as expected with only a few easy tasks required to complete build.”

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Posted 11 years ago

“Very happy as always with my purchase from Westbrook very good service”

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Posted 11 years ago

“I had been after this particular helmet in these colours for a while. The Westbrook price was the best I have seen anywhere. I ordered it on the Tuesday and it arrived on the Wednesday, which was brilliant. I was able to track its progress on line and the couriers even gave me a one hour window in which they would deliver and they stuck to it. That is what I call excellent service all round. Well done Westbrook, I will certainly use you again and recommend you to others. The POC helmet is great too!”

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Posted 11 years ago

“Superb service // best price I could fund - website worked a treat and the delivery was notified and tracked very well. parcel cam sop on time. Thanks very much.”

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Posted 11 years ago

“Very good service helped me pick my bike and then added lots of extras FOC thank you very much”

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Posted 11 years ago

“I've got what I've ordered, in time, at a very good price. No problem with shipping abroad. I have recommended the shop to a friend, and he's likely buying too.”

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Posted 11 years ago

“Ordered 2 products, but unfortunately one of them was unavailable in the colour I wanted. I was offered an alterantive, but declined. Despite this the service I received was good, as I was kept fully informed, rather than just left to wait, as I was with another cycle shop recently.”

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Posted 11 years ago

“Very fast delivery. Best Price.”

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Posted 11 years ago

“Bought a Surly off Westwood, admittedly I didn't have much correspondence with them as I was what they call a 'Distance buyer' however what dealings I had with Westbrook were positive. Overall Fast, efficient and helpful and yes I'd recommend.”

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Posted 11 years ago

“What a great bunch of people at Westbrook. Having bought a Scott frame and Di2 Groupset online, the order was dispatched quickly. A minor niggle with the delivery was sorted quickly. Where else could you buy bike stuff online, cheaply, and then get really helpful technical advice for free over the phone. Great people, thoroughly recommended!!”

Helpful Report

Posted 11 years ago

“This is the second time I have used Westbrook Cycles, that means the first time was up to scratch and this time was no different. My purchace(s) arrived very quickly well packaged and were just as described. I shopped around and on both occasions the price was brilliant.”

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Posted 11 years ago

“As ordered and very quick delivery. Thanks”

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Posted 11 years ago

“Excellent customer service, very quick delivery. Would be more than happy to purchase from again.”

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Posted 11 years ago

“Easy ordering process with various payment options all hassle free. Fast delivery. I ordered two pairs of cycling shoes in different sizes to ensure I got the correct fit. Returned the unwanted pair at cost to myself of which I was fully aware of prior to the purchase. Second class £13. I still saved money by the competitive prices Westbrook cycles offered. Refund was given within the week with no hassle. This was the first time I had used Westbrook cycles and was very impressed by the service and will be using again in the near future, highly recommended. The one thing that would enhance the experience would be to offer the free collect+ service.”

Helpful Report

Posted 11 years ago

“Product arrived promptly and was as described. My only criticism is that I had to pay £3.99 delivery (20% of the cost of the item) for something the size of a match box. It was comically packaged in an oversize A4 envelope, in a jiffy bag and really could have been thrown in an envelope and sent by first class post.”

Helpful Report

Posted 11 years ago

“Best price by about £40/50, quick and free delivery. Cannot fault the customer service in general. One aspect that may improve the customer service is the use of a service like collect+ or an equivalent for returns.”

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Posted 11 years ago

“Unbeatable prices and amazing delivery times makes Westbrook cycles a must for all cyclist needs. I will be Definitely using again! Top draw.”

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Posted 11 years ago

“Part arrived in good time. I like the delivery company's system of emailing on the day to tell you within an hour when it's to be delivered. Hope bottom bracket not fitted yet as purchased a spare and not being fitted till Shimano unit packs up. I don't think I'll have long to wait for considering it's only done 500 miles or so and already showing signs of wear at service.”

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Posted 11 years ago

“Really pleased with the service. Very good delivery, had a hour time slot so didn't have wait in all day for my bike to arrive. Excellent service.”

Helpful Report

Posted 11 years ago

Westbrook Cycles is rated 4.9 based on 1,346 reviews