Westbrook Cycles Reviews

Name: Westbrook Cycles
Address: Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley, Middlesbrough
Rating: 4.89

4.9 Rating 1,346 Reviews

98 %

of reviewers recommend Westbrook Cycles

4.9

Based on 1,346 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 710232

Email:

info@westbrookcycles.co.uk

Location:

Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley
Middlesbrough
TS9 7AE

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Westbrook Cycles 1 star review on 31st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've just bought a new bike , having bought one before from Westbrook , and the delivery and service ate”

Helpful Report

Posted 11 years ago

“Packed and shipped very quickly, the courier communication was really good, and they delivered it with no issues. Lovely bike too...”

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Posted 11 years ago

“Very good service and quick delivery. Will use westbrook for all my cycling needs.”

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Posted 11 years ago

“I order a lot of cycling stuff online and usually don't get around to filling out reviews, but I must say I found Westbrook excellent. Good prices, very responsive on email, quick delivery, excellent parcel tracking.”

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Posted 11 years ago

“The component ordered was exactly what I was searching for. The Westbrook Cycles team replied my questions quickly and precisely. Excellent delivery time and fair price. Highly recommend shop. Thanks a lot.”

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Posted 11 years ago

“Yet again Westbrooks Cycles stock what nobody else does. This time it was replacement pads for my Scott Lin helmet. Sure there are plenty of places that sell those helmets, but none of them think to stock spares for the things they sell. Well done Westbrook's. 10/10 for thinking of the customer.”

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Posted 11 years ago

“Good product, good price, timely dispatch. All very well done.”

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Posted 11 years ago

“Item not in stock as listed. No alternative offered but refund issued. Bike off the road for another 2 days as had to order elsewhere. Went back to tried and trusted CRC, only tried westbrook as they had the item in stock in red - Only they didn't really... Will not use Westbrook in the future.”

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Posted 11 years ago

“Westbrook cycles thanks so pleased with new bike i orderd. Great offer plus delivery was spot on orderd on Friday turned up Monday morning as informed on time to the hour excellent service”

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Posted 11 years ago

“I'm extremely impressed with Westbrook Cycles. I ordered my Scott Scale on 03/04/14, I had a confirmation email about three hours later to confirm that the bike HAD BEEN DISPATCHED! How quick is that! My bike arrived the next day about 0930hrs, amazing. And, not just that, but the bike, a Scott Scale 630 ( Carbon ) was at a fantastically great price- Almost 50% off! A great deal, from a great company. And the communication I received from my initial enquiries via email and landline, to post delivery was first class. A very professional outfit. Well Done Westbrook Cycles.”

Helpful Report

Posted 11 years ago

“Ordering process very simple and the communication from the supplier an their couriers what great. Product is as described and exactly what i was expecting. Great service all round and will be using them again if the need arises.”

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Posted 11 years ago

“I am very satisfied with Westbrook Cycles, quick delivey very good prices and great communication. I have recommended this shop to all my friends keep up with good work :)”

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Posted 11 years ago

“Excellent customer service. My Emails were answered promptly and they were very helpful over the phone. My frame was cheapest online by far as was delivered within 24hrs! Highly recommended! A++ Grant”

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Posted 11 years ago

“Excellent service. Good communication and speedy delivery.”

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Posted 11 years ago

“I've used Westbrook previously for a CR1 SL frameset, and was impressed with the smooth transaction and knowledgeable and helpful staff. Happy report I had the same experience with this order for a pair of TRP Spyre disc brakes. Responded quickly to a technical query I raised, and posted very quickly using a tracked postal service. Oh, and the best price on the web. Recommended.”

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Posted 11 years ago

“Ordered the part one day arrived in the post the next exactly as discussed and genuine part, very good service overall.”

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Posted 11 years ago

“First to”

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Posted 11 years ago

“First”

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Posted 11 years ago

“First time to use your site ! Sidi Wires arrived on time and at a great price !!”

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Posted 11 years ago

“The order was made lunchtime Apr 2nd using standard delivery (est 2-5 days). By 6pm the same day I received an email advising that my goods were going to be delivered the next day via courier. The goods were tracked and I was able to monitor the courier right up to delivery. An impeccable service matched only by the price I paid for my goods..... Top marks to Westbrook Cycles”

Helpful Report

Posted 11 years ago

Westbrook Cycles is rated 4.9 based on 1,346 reviews