Wet Walls & Ceilings Reviews

Name: Wet Walls & Ceilings
Rating: 4.35

4.4 Rating 296 Reviews

83 %

of reviewers recommend Wet Walls & Ceilings

4.4

Based on 296 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0141 882 8275

Email:

web@wetwallsandceilings.co.uk

Location:

405 Hillington Road, Hillington Industrial Estate, Glasgow

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Wet Walls & Ceilings 5 star review on 28th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Check pevious reviews o have posted pn FB and trust pilot it explains the whole sorry escapade so cannot recomend ater the way my wife and myself were treated after a genuine complaint in our opinion to many problems to post and the ultimate sad part in my opinionwas to be told by Andy under Mr Odoyles instructions to conduct any more correspondence through legal arrangements once if i have spelt surname wrong going by the information i was given not questioning any employe or owners integrity or honesty just giving an honest account of proceedings in my opinion”

Helpful Report

Posted 2 years ago

Billy/William, We have done everything possible to deal with this issue - following our terms and conditions, our fault procedures, and dealing with you in a polite and professional manner - you still can't deal with your complaint being dismissed after it was judged that you or your wife had damaged the panels and were not faulty as you had claimed. Your subsequent behaviour since then proves that there is no pleasing you no matter what we say or do. We told your wife that we would no longer deal with her or you due to your behaviour online - and in all honesty, it does not show you up in a good light as you attempt to discredit our business and the service that we provide. Regards Andy

Posted 2 years ago

“Used First time was not happy with the service received had to get the owner involved Finally got sorted promised delivery dates four times”

Helpful Report

Posted 2 years ago

Hi Jack, We are sorry to hear of the poor service that you received. For one reason or another, you were told by a member of staff on the shop floor that your order was being delivered on two separate occasions - when you should have been informed that our England & Wales orders are dispatched once a week on a Monday. You had missed the delivery for that week by a few hours and the following week, we were in the process of moving between a third party courier to using our own driver instead and so orders that week were not shipped out until the following week. We should really have communicated with you better and I can only apologise for the poor service and I am so sorry about the inconvenience caused. This is not our normal service. We take all of our reviews on board and will strive to do better. Best Regards Andy

Posted 2 years ago

“Havnt received my order yet!!!!'”

Helpful Report

Posted 2 years ago

Hi Pauline We apologise for the delay in your order being received. Our couriers DX have been in possession of the order since Thursday 23rd September as per the tracking details we provided you and is currently in the Aberdeen depot since Wednesday late morning. We are at the mercy of our couriers when it comes to delivery times and schedules - we can only apologise for the delay in this order getting to you as it is longer than normal but many couriers are facing delays due to increased work loads and a lack of drivers. Best Regards Andy

Posted 2 years ago

“On Friday I paid for overnight delivery and was assured that the item ordered would be delivered by Tuesday. When it didn't arrive I made a series of calls, but no one was able to tell me where the item was. Eventually a replacement was despatched, which arrived on the Friday - exactly a week after I'd ordered it. Meanwhile, I was paying builders to sit around because the project could not proceed. When the item arrived, it was in the wrong finish and was damaged. In response to the company's reply, I chose the aluminium trim and appear to have received a silver trim. This did not become apparent until the goods were unpacked onsite the working day after they were delivered. The same applies to the scratch. When I placed the order, I made it very clear that I needed it in a hurry and the gentleman I spoke to assured me he would deal with it personally and ensure my order was delivered on the Tuesday. The order had to be despatched a second time, which suggests that the first despatch never actually happened. It speaks volumes that a company which has let a customer down then resorts to quoting its terms and conditions as an excuse for poor service.”

Helpful Report

Posted 2 years ago

Hi Peter, We are disappointed to see a negative review and news that you received the wrong finish and that your trims were damaged. This is the first time we have heard of any damage and the wrong finish received - especially since you never requested a specific finish for the trims on your order other than aluminium. As for the rest of your review - we do not offer overnight delivery as our couriers cannot guarantee it during the current issues affecting the haulage/courier industry in the UK. It states quite clearly on the delivery policy page, the product page, and checkout shipping section and your emailed order confirmation that delivery is estimated between 5 to 7 working days. You placed your order on Friday 17th September at 3.31pm - after our deliveries deadline for the day - and it was dispatched via DX on the 22nd September as we do send any orders out over the weekend. It was delayed during transit due to current issues affecting haulage firms and was only booked into their Maidstone depot on the 23rd September. Delivery was made on the 24th September at 12.48 in the afternoon - exactly five working days after you placed your order - within our estimated delivery time frame. Without the delay between Glasgow and Maidstone, you would have received it after 4 working days - and ahead of our estimated delivery time frame. Within our Delivery policy - we advise customers NOT to book fitters until your order has arrived as there may be delays and that we are not responsible for any loss of fitters time. That is between you and your fitter. If you had informed us of the finish that you wanted we would have made sure you received that, likewise if we were told of any damages on the day of the trims being received we would have resolved that also - but you have waited 5 days to inform us of this damage. I also note that you received a £20 refund on your delivery as a gesture of goodwill before you even took receipt of your order. So I don't know what else we could have done for you? We cannot judge what finish you wanted unless you tell us. We do not guarantee next day delivery as we don't offer that service nor do our couriers currently and we delivered within our estimated delivery time. As for the damage, we cannot resolve any damages that occur during transit when we aren't informed of it.

Posted 2 years ago

“Ordered a sample of the metro tile effect cladding. Absolute rubbish. Nothing like the photo on the website and very flimsy”

Helpful Report

Posted 2 years ago

Hi, You purchased a sample of our Dumapan Metro 2 Tile Effect wall panel. This is not a 3D panel - the design is flat on the panel not embossed. And this is why we advise customers to buy a sample so that they can see them in the flesh, so to speak, as you can't always judge the panels from the photos on the website. Samples don't have the structure and strength of a full panel as you lose this when you cut it down to the size of between A5/A4 - hence why some feel flimsy at sample size. We are sorry that you didn't like the sample that you bought. Regards Andy

Posted 2 years ago

“Purchased samples, and never received them”

Helpful Report

Posted 2 years ago

Hi Sam, We are sorry to hear that you never received your samples. This is the first time we have heard that you failed to receive them, as they were dispatched on the 13th July via Royal Mail and you should have received them no later than the 16th July. If we had known you had not received them we would have resent them out to you. If you wish us to resend them out please contact us at web@wetwallsandceilings.co.uk alternatively we can issue you with a refund of your order. Regards Andy

Posted 2 years ago

“As you can see I ordered white gloss. Unfortunately I received marble effect and was unable to get it changed or refunded. Credit card company had to refund the transaction.”

Helpful Report

Posted 2 years ago

Hi, As you have placed a review on the system already for this issue - I will post the reply that we gave the first one below: You placed your order back in October 2020 and nine months on placed this review. We apologised for sending the wrong panels out to you and said that we would arrange delivery on the panels that you should have received in the first place. However you failed to return the panels that you received from us and we were waiting on those being returned before we arranged the panels you should have received to be sent out. You then demanded a refund in December 2020 and told then via the phone and by email that we would not refund your order until we received the panels back - which you did not do and still haven't done NINE months on. You thereafter claimed a chargeback via your bank and received not only your money back but are still in possession of the panels that we sent out to you and that you should have returned. As other customers can see from our customer reviews we provide a quality service with excellent customer service. We are far from dishonest and resolve any issues that arise when they do - but when a customer fails to send the order back and then demands a refund - then we follow the terms and conditions set out for customers to read on our website. It would have been resolved long before your chargeback claim IF you had sent the order back to us, rather than keeping them and then running to your bank to get your money back as we waited on the return of the goods worth over £300.

Posted 2 years ago

“Avoid. Sent the incorrect panels and without dispute, description did not match at all. Promised to rectify but did not. 8 total times I contacted them for their choice of swap to correct or refund, each time given promises of a follow up and solution. 8 calls and emails over 3 months without the money and the incorrect panels, no action taken at all, my credit card company was notified and corrected the transaction. Avoid, incompetent AND dishonest.”

Helpful Report

Posted 2 years ago

Hi, You placed your order back in October 2020 and nine months on placed this review. We apologised for sending the wrong panels out to you and said that we would arrange delivery on the panels that you should have received in the first place. However you failed to return the panels that you received from us and we were waiting on those being returned before we arranged the panels you should have received to be sent out. You then demanded a refund in December 2020 and told then via the phone and by email that we would not refund your order until we received the panels back - which you did not do and still haven't done NINE months on. You thereafter claimed a chargeback via your bank and received not only your money back but are still in possession of the panels that we sent out to you and that you should have returned. As other customers can see from our customer reviews we provide a quality service with excellent customer service. We are far from dishonest and resolve any issues that arise when they do - but when a customer fails to send the order back and then demands a refund - then we follow the terms and conditions set out for customers to read on our website. It would have been resolved long before your chargeback claim IF you had sent the order back to us, rather than keeping them and then running to your bank to get your money back as we waited on the return of the goods worth over £300.

Posted 2 years ago

“Could not get pattern to lineup on wet wall”

Helpful Report

Posted 3 years ago

Hi Hedley, We are sorry to hear that you were having trouble with the installation of the wet walls. You purchased our Small Grey Brick range of wall panels and these panels are numbered on the back to let you know which order to install them in - allowing for the design to marry up. This is covered in the flyer that accompanies each pack. We would have been able to tell you this if you had contacted us beforehand, but this is the first time we have heard back from you in regards to having a problem. This is one of our best selling designs and you are actually the very first customer to bring up an issue with the design not lining up - which it should not do at any rate it is supposed to be a broken up design - similar to what is on show on the product page imagery https://www.wetwallsandceilings.co.uk/products/grey-bricks-wall-panel-packs Regards Andy

Posted 3 years ago

“I have been trying to email this company & had no luck what so ever as i haven't got an account with them but i ordered 3 packs of 4 black gloss panels & had them put in a couple of weeks ago & out of three packs one & a half were damaged so six panels out of 12 were damaged, Luckily i over ordered so only got three up on the wall that are damaged, so disappointed as the panels i really liked & now i have 3 up that are damaged as the guy came to fit them i had to pay for the day so had no choice. I would really like to hear from this company & hope they see my review & contact me as i cannot contact them?”

Helpful Report

Posted 3 years ago

Hi Sue, first of all we are sorry to hear that some of your panels were damaged. We advise all customers to check their order within 24 hours of receiving them for such eventualities, however your order was received and according to delivery notes received in good condition. I don't know how you couldn't get in touch with us to report said damage, as we have contact telephone numbers, live chat, and email details all over our website as well as on Google - which you didn't need an account for. If you had called us we would have sorted this immediately. As for you having no choice but to fit damaged panels this was a decision made by yourself and outwith our realm of responsibility. Any agreement between yourself and your fitter is between you two and does not involve us and we would be questioning any fitter installing damaged panels onto walls knowingly. As it is now nearly a month since you placed your order and the panels that you ordered are now installed on your wall, as well as some of the damaged ones - there is very little if anything we can do. I'm sorry. If you wish to contact us further please email info@wetwallsandceilings.co.uk Best Regards Andy Wet Walls & Ceilings

Posted 3 years ago

“Voicemail not returned, email enquiry not replied to. Attitude and lies from Andy. Very poor experience.”

Helpful Report

Posted 3 years ago

Hi Josh As stated in our email correspondence, our team has been busy due to increased orders and reduced manpower asa result of the lockdown measures and social distancing guidelines put in place safeguarding our staff and customers alike. We apologised for missing your email and voicemail in relation to adding to your existing order, this was an oversight but not a deliberate one - whether you believe this or not. No one lied to you or gave you attitude we simply answered your emails with the information we had at that time, and I am sorry you believe that. We advised you of the postage costs for a second order and that we would not send these out for free as your order had already been dispatched. You were well within your rights not to place a second order with ourselves and you didn't go ahead with it. You subsequently advised that you were going to source the products elsewhere. I am sorry that you believe you did not receive good service, but I hope that you are happy with the order you did place and received in a timely manner. Best Regards Andy

Posted 3 years ago

Wet Walls & Ceilings is rated 4.4 based on 296 reviews