“Great company and fantastic products. Happy with the whole ordering to delivery process, items arrived on time as promised.
The chairs of great quality and happy with the items we ordered”
“Return process is drawn out - still waiting on final approval for return despite already being asked for an additional narrative description of why I want to return products, which I’ve provided.”
Hi Ali,
Thanks for sharing your feedback. I’ve looked into your return and I can confirm that everything has been handled through our standard RMA process. This is the same process used by most online retailers.
We ask customers a couple of simple questions when a return is requested, as it helps us understand the reason behind it (for example: colour differences, material expectations, delivery issues, or quality concerns). This isn’t to slow things down it’s genuinely so we can keep improving our products and service.
I’ve checked your case personally, and all messages were responded to promptly with no delays on our side. Your return approval is already in progress, and we’re just waiting for the final step to complete.
Regards
Mark, Tracey & The WSG Team
“I have no issues with the company but have regrettably still not received my furniture as the courier company (DX Express) have let me down on two occasions about the delivery. This has now been resheduled for 27th November”
Thank you for your feedback. We’re very glad to hear that you’ve had no issues with us as a company.
Regarding the delivery of your order, I have contacted the couriers, and they have informed me that, due to the busy time of year, their network is experiencing some delays. They have apologised for the inconvenience and confirmed that your order is scheduled for delivery tomorrow, the 27th.
Please don’t hesitate to contact us if you need any further assistance.
“Hey The stool arrived damaged and marked. One of the feet had broken off so it was uneven, Emailed yourselves and a replacement was being sent in the post, although I don't see what good that would do as the other feet have been fixed while being made. A refund was offered, but I couldn't be bothered with all the hassle. The broken foot has been glued and so far holding out.”
Hello Karen
Thank you for taking the time to leave your review. We are really sorry your stool arrived in less than perfect condition. That’s not the standard we aim for.
We are glad to hear your repair is holding for now, but if it gives you any trouble going forward, please just let us know. We’ll be more than happy to arrange an exchange or a full refund, whichever suits you best.
If there’s anything else you need in the meantime, we’re here and happy to help.
Regards
Mark, Tracey & The WSG Team
“I love Saints but I don’t love new delivery services. I mean the guy was lovely but it took ages. Last time was quicker than Amazon :D when I’ve ordered my beautiful chairs :)”
Thanks for the review Monika. One of our favourite Saints!
We are sorry if your order took longer to reach you this time. Unfortunately its a very busy time of year so deliveries can sometimes take a little longer.
Sincere apologies.
Regards
Mark, Tracey & The WSG Team
“Clear out old bed and unboxed new after waiting more than 10 WORKING days for delivery. Bed spent not match headboard is. Lack and sides are grey. Absolutely shocking services and the office is only open Monday -Friday 9-5. Do not order from this company.”
“Extremely disappointed in the item, the top is not evenly settling on the bottom , wobbly , missing screws , I didn’t expect this much from such a known brand”
Hello Sundus
We are sorry to hear that you have received a defective item. Unfortunately our offices close for the weekend at 5pm on Friday so we were unable to pick up your complaint and deal with it immediately. Someone from our customer services team contacted you first thing this morning and rest assured we will get the problem resolved to your satisfaction
Regards
Mark, Tracey and The Where Saints Go Team
“What a brilliant service you provided.
Website was easy to look at.. Really good choices.
Easy to order from.
Items were well packaged and arrived within a couple of days ..
Packing and posting information very accurate and informative .. came exactly when they said they would …”
