“Poor communication from the beginning. The staff I had allocated never answered the phone I found them unhelpful. The service after I agreed the mortgage was even worse . I was left to do all the chasing myself. Was given dates for completion which were incorrect. To be honest it was a very stressful experience and I feel that the as soon as which mortgages took my fee in the early stages that was it and they were not interested in assisting with anything after that. I should have gone directly to the bank and avoided the fee”
“I found Which Mortgages via google and arranged an initial consultation appointment with Caprice Mann, to be direct from the moment the consultation commenced I was immediately impressed with the level of honestly, professionalism and general understanding of both my situation and the mortgage market.
Caprice was methodological in capturing the numbers, playing back the figures and ensuring that everything was fully understood prior to progressing to the next stage – I was overwhelmingly impressed (her demeanour, calmness etc) , it put me at ease and created an immediate level of professional and personal trust with someone I had literally only spoken to over the phone.
The uploading of documents (statements etc), the project management of such was easy to navigate and was a great and efficient way to communicate the situation, payments being made etc.
We then went through the various stages with Caprice always being readily available to answer questions or queries and was excellent in her recommendation on the correct package and mortgage that I ended up taking out.
To summarise, I am unable to sufficiently put into words how impressed I am with the service I have received, it has been nothing short of exceptional.
I am writing this to further communicate my thanks, both to Caprice, Galia and also you from a Which Mortgages perspective.
Caprice and Galia are an asset to your business and I would have no hesitation in using them or Which Mortgages again in the future.”
“Given I am a lone working parent with a high level of debt, in the current financial climate, I was concerned I would not be able to obtain the remortgage I wanted. However, I am very glad I used Which Mortgage Advisors as the service and advice provided was excellent and I consequently was able to obtain remortgage on the terms I desired.”
“I'm torn, before I got the mortgage I was generally impressed and felt I got a good deal, but the service afterwards through to completion was rather unimpressive, so I don't recommend paying for the assistance as it amounted to virtually nothing.”
“As a first time buyer there are many pitfalls and unscrupulous folk who want to lumber you with a mortgage that is not ideal for you in anyway. I opted to go for Which because they aren't driven by commission.
Katie and Kate were extremely helpful throughout the process and they are a credit to your company. As this was a first time purchase I needed a lot of help and guidance on what was taking place. I felt that they both kept me updated and were clear with the information they gave me.
One great aspect was that I hardly ever had to chase them for new news or updates. This was a huge plus for me.”
“Good overall, but fist application failed in affordability, which I would have thought is a basic thing to check before putting the application in. To the credit of Ryan Harvey, my mortgage adviser, he did then find an affordable alternative with no extra fee.”
“Our second time using Which? Mortgage Advisers, very helpful from start to finish, offering advice that suited our financial needs. Will use them again! Both ladies who dealt with our mortgage were fantastic!”
“Mark Denty gave good clear advice for someone with a tricky request and no knowledge of the Mortgage Market. Very quick turnaround and successful Mortgage completion after only a few weeks. Thanks also to Naresh Singh-Rathore for his assistance as well.”
“Naseem and Ryan was very helpful. After going in high street to find a mortgage it was impossible to get any lender that would offer me any mortgage as I am full time carer of my son. Big thanks to Ryan for finding me very good and ideal mortgage. Communication was brilliant and I was always being updated.
I defiantly recommend which? Mortgage advisers”
“Which? Mortgages were exceptional from start to finish during my re-mortgage. This is the second time I have used Which? and I cannot recommend them highly enough.
They found me the best mortgage on the market, and assisted with every step of the process. Communication was excellent throughout.
Definitely worth the cost, especially as I am already a Which? Magazine subscriber, so received a £100 discount. The deal they found for me more-than paid for the service cost, and the piece-of-mind they gave me at each stage was of definite benefit.”
“Our mortgage advisor Richard Weston and assistant Kate Reed were, in one word, fantastic.
Very thorough, professional and always put our financial needs first.
We had bad credit from previous bad money management and job losses etc. We didn't think we could remortgage and I was nervous when I first called them. However Richard did what he does best and he explained things fully, never judged previous issues with debt and managed to get a mortage with a fixed 5 year rate which was our number one priority given the current financial market.
All jargon was explained fully. Risk was explained fully.
We could make a completely informed decision. What attracted us to use which? Mortgage advisors was the fact they dont work on commision therefore working for the best deal for the customer and not what will line their personal pockets.
Kate the mortgage assistant has sent us weekly emails and updates and replies to emails almost instantly which was reassuring.
My sister is a first run buyer and will be using them on our recommendation this year and I will definetly use them again for new offers.
Very pleased with the service provided.”