Which? Mortgage Advisers Reviews

Name: Which? Mortgage Advisers
Address: First FloorOne Castlepark Tower Hill, Bristol
Rating: 4.23

4.2 Rating 315 Reviews

79 %

of reviewers recommend Which? Mortgage Advisers

Company Reviews

Questions

Metrics

4.2

Based on 315 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 197 8036

Email:

mortgages@whichmortgages.co.uk

Location:

First FloorOne Castlepark Tower Hill
Bristol
BS2 0JA

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Which? Mortgage Advisers 5 star review on 28th March 2017

Dee Dee Wilde

Which? Mortgage Advisers 5 star review on 1st December 2016

Ian McD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally painless , when the mortgage cam through was a little surprised how easy Which made the process”

Helpful Report

Posted 7 years ago

“This was the first time we used Which Mortgage services and we can say the whole thing was very good and we were more than satisfied with all the help we received. We would recommend it to our friends and family”

Helpful Report

Posted 7 years ago

“Polite, clear expression of the way re- mortgage would work and delivery on time”

Helpful Report

Posted 7 years ago

“I do not have the time or inclination to be trawling mortgage lenders and their offers so the Which advisers did all the work for me. They were informative, thorough and extremely helpful all the way through. It's a brilliant service and one I would recommend to all.”

Helpful Report

Posted 7 years ago

“The worst customer service I have received in the last 10 years of dealing with financial institutions. I accept that there will always be challenges when taking out a mortgage. What has made my experience so bad is the total lack of communication from the mortgage arranger. For a customer to be waiting for a callback and to then be told the following day when phoning yet again that the person has gone off on a course for the week is totally unacceptable. I was constantly waiting for calls to be returned and never once received an apology. If I hadn't already paid for this so called service I would have stopped the process within the first week due to the total lack of communication and poor resolutions.”

Helpful Report

Posted 7 years ago

“Initial service from the advisor (Sam) was excellent. Good product knowledge and a personable and understanding approach based on initial contact rating would have been 5*. However, the the case was taken over by an administrator (Sheryl) once the provisional product was selected. Contact and updates were minimal despite my request that I be updated with other products that might be of better value during the 5 months before I was due to remortgage in order to achieve the best rate. No updates despite emails. I completed on June 6th, however, no contact made re completion from Which, aside from the mortgage company. I should have been given on years free membership of Which magazine as part of the fee paid and have heard nothing. A shameful service for an expensive fee. I am disappointed that the brand name Which is associated with the standard of customer service provided.”

Helpful Report

Posted 7 years ago

“friendly and efficient service. any hiccups between ourselves and third parties were dealt with immediately. Went with their recommended solicitors as well. All in all for first time buyers it went very smoothly”

Helpful Report

Posted 7 years ago

“The service we received was outstanding and helped make our house purchase a lot easier. The mortgage product we selected, with help from our adviser, was just right for us - we feel our requirements were fully taken into account. We had a couple of false starts as our first house purchase fell through. Our Which? adviser was ready to re-start the application process each time, which made the whole thing a lot less stressful for us. Our adviser responded to emails very promptly, answered all our questions in language we could understand, and was available on the phone whenever we needed to discuss something in more detail. I would definitely recommend the Which? mortgage advice service to others, particularly first time buyers who don't necessarily know all the steps in the process.”

Helpful Report

Posted 7 years ago

“Our original adviser was great, super helpful and attentive. However the person he handed us in too was was really pushy during the saes process which was really unhelpful.”

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Posted 7 years ago

“Sheryl and Lucy both offered a great service. They kept me up to date throughout the transaction with regular connunication. Both friendly, answered all of my questions and made he process as easy as possible. Thank you”

Helpful Report

Posted 7 years ago

“Alex Taylor from Which? Mortgage Advisers has been fantastic to work with. She is knowledgeable, professional, and truly impartial and customer-oriented. I fully trust that she has presented me with my best options, given my circumstances and wishes. She has been very patient with me throughout my search for a shared ownership property, which is a time-consuming and difficult process to navigate. I couldn't recommend Which? Mortgage Advisers highly enough!”

Helpful Report

Posted 7 years ago

“Although the administration from Which was okay, they failed to inform us of some vital legislation at the beginning of the process. Which if we had known at the time we could have possibly avoided extra costs incurred as a result. I would have expected better legal knowledge and complaints handling. Even after I expressed dissatisfaction they did not take responsibility or offer any concessions. Overall I'm a bit disappointed.”

Helpful Report

Posted 7 years ago

“We were first time buyers, and came in to this pretty naive; as such, we are extremely happy that we chose to spend the money on using Which?'s services. The advice we received from Adam, and the support from Christopher was 1st class. Our employment situations were far from straightforward, and Adam really helped us find a mortgage product that suited us. I would thoroughly recommend Which? to anyone, in fact we have already recommended using this service to a couple of friends. Brilliant advice, excellent support and removed almost all the stress - worth every penny.”

Helpful Report

Posted 7 years ago

“Christopher was extremely helpful & always there to help, Nigel was also very good with us , we were very happy with the process & how informed we were kept so thank you”

Helpful Report

Posted 7 years ago

“We had hoped to get a remortgage with our current provider, but they seemed to be unable to cater to our requests. So we engaged Which? mortgage advisors and we were progressed quickly and smoothly. Our original lender than said they could help us and strung us along for another month before again they failed us. Which? then picked up where we had left off without any problems and things progressed extremely smoothly. We completed the remortgage within our original planned timeframe. They helped us in a time of stress get through to a winning conclusion.”

Helpful Report

Posted 7 years ago

“Every step of the way I had to constantly email to get going with my mortgage. Once it changed advisor, it was even worse as my questions had to be forwarded to the previous advisor for a reply which sometimes never came despite my emailing a few times (last one still unanswered). I felt going through Which was more stressful than if I had gone through the bank myself (and the fees I paid you basically amounted to the difference in interest I would have paid). One of my friends recommended you as he discussed his mortgage at length with one of your brokers who was very efficient and helpful. I didn't feel the same. I doubt I would use Which again when I need to remortgage.”

Helpful Report

Posted 8 years ago

“From beginning to end, Which Mortgage Advisers have provided a service where they were always helpful, always looking out for our best interest, and doing their best to make things easy for us. Keith T made sure to follow up (without being pushy) when I was slow to respond, patiently sourced more information as we tweaked our requirements, and provided recommendations for ancillary services. Craig (when he took up the reins), made sure to keep us informed of progress and put us at ease that things were moving along smoothly. I would have no hesitation in recommending them to other prospective clients.”

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Posted 8 years ago

“Friendly and prompt service that ensured the entire mortgage process was handled seamlessly.”

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Posted 8 years ago

“We have recently re-mortgaged for the first time using the WHICH advisers and it couldn't have been easier.They took care of everything keeping us informed at every step of the way.We are now saving ourselves £150.00 every month with the new mortgage.We will definitely be using them again when the time comes,Thank you WHICH.”

Helpful Report

Posted 8 years ago

“I have just arranged my second mortgage with Shane & Phil of Which? Mortgage Advisors & the service was again excellent! I would 100% recommend them. This time, the cheapest/most suitable mortgage for us was one that they would not have earned a commission from, however I choose the second option, as I like this service & happy to pay for it.”

Helpful Report

Posted 8 years ago

Which? Mortgage Advisers is rated 4.2 based on 315 reviews