Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.27

4.3 Rating 2,308 Reviews

82 %

of reviewers recommend Whistles

4.3

Based on 2,308 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Clothes always fit well look attractive good material”

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Posted 10 months ago

“great clothes”

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Posted 10 months ago

“The handwring quality and fit are delivered consistently”

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Posted 10 months ago

“Efficient and easy ordering service”

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Posted 10 months ago

“A good website and online delivery was quick and efficient.”

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Posted 10 months ago

“Nothing not to like and staff in Kingston store especially helpful and friendly”

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Posted 10 months ago

“always a great selection of affordable and fashionable items of the highest quality”

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Posted 10 months ago

“Tried to return a faulty item in store but was told by two members of staff that I needed the receipt that came with the original parcel, which I no longer have because I was intending to keep them. Told there is nothing they can do which seems bizarre as I have proof of purchase with my order confirmation. I sent an email to customer services and received a generic, automated email about returns that doesn't help my issue of not having the receipt anymore. Online chat was the only saving grace and resolved the issue in two minutes and confirmed the store should have been able to process the return. Pretty bad brand experience so far, online, in store, the product have all been rubbish.”

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Posted 10 months ago

Good morning, Thank you for taking the time to share this experience, and I’m very sorry for the frustration you’ve had both in store and online. You should never have been turned away when returning a faulty item—your order confirmation is valid proof of purchase, and the store should have been able to process the return without the paper receipt. I’m glad to hear that our online chat team were able to resolve the issue quickly, but it’s disappointing that you had to go through so many steps to get the support you needed. This isn’t the standard of service we aim to provide, and your feedback will be shared with the relevant teams so we can address this properly. Thank you again for bringing this to our attention, and we apologise for the poor experience you’ve had so far. Your comments help us improve, and we hope we can provide you with a much better experience in the future. Kind Regards - Whistles Customer Care

Posted 10 months ago

“I love Whistles fashion and always want to wear their clothes but lately I have been disappointed with the quality of fabrics.”

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Posted 10 months ago

Hi Denise, Thank you for sharing your thoughts. We’re glad you love Whistles, and we’re sorry to hear you’ve been disappointed with fabric quality lately. We’ll pass your feedback to our product team to review. If you have any specific items in mind, please let us know and we’ll do our best to help. Kind regards, Team Whistles

Posted 5 months ago

“Great service and quick delivery. I am very pleased.”

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Posted 10 months ago

“Great service Whistles and another great wardrobe staple”

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Posted 10 months ago

“Great company good quality clothing”

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Posted 10 months ago

“Just such a good company - keep in touch always especially when parcels are going to be late”

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Posted 10 months ago

“Excellent clothing. Always good quality and varied styles. I always find something that suits me.”

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Posted 10 months ago

“Easy purchase”

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Posted 10 months ago

Hi there, Thanks for your lovely feedback. We’re glad the purchase was easy for you. If you need anything else, we’re here to help. Kind regards, Team Whistles

Posted 5 months ago

“Always the fashion icon my go to whistles 🤗”

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Posted 10 months ago

“Boxed beautifully and refunded us promptly.”

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Posted 10 months ago

“Very quick delivery, still waiting for refund, so we will see”

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Posted 10 months ago

Hi there, Thanks for the update. We’re sorry for the delay with your refund and will look into this right away to get it resolved as quickly as possible. If you have any details or a reference, feel free to share and we’ll assist further. Kind regards, Team Whistles

Posted 5 months ago

“My order was delivered to Australia quickly with no issues!”

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Posted 10 months ago

“I will purchase again 😊”

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Posted 10 months ago

Hi Sarah, Thanks for your lovely review. We’re delighted you’re happy with Whistles and that you’d purchase again. If you need anything else, we’re here. Kind regards, Team Whistles

Posted 5 months ago

Whistles is rated 4.3 based on 2,308 reviews