Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.30

4.3 Rating 1,327 Reviews

84 %

of reviewers recommend Whistles

4.3

Based on 1,327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the jacket but had to return as I received the wrong colour and now they are sold out so disappointing”

Helpful Report

Posted 4 months ago

Hi Alyson, Thank you for sharing your experience. I’m sorry to hear you received the wrong colour and that the item is now sold out. If you’d like, we can check if the correct colour is available or suggest alternatives that may suit you. Please let us know how you’d like to proceed and we’ll be happy to help. Please contact us directly for this. Kind regards, Team Whistles

Posted 1 week ago

“Prompt service and great deals”

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Posted 4 months ago

Hi Sarah, Thank you for your lovely feedback. We’re really glad to hear you found prompt service and great deals. We’ll be here if you need any further assistance. Kind regards, Team Whistles

Posted 1 week ago

“First time, unfortunately sleeves were to big”

Helpful Report

Posted 4 months ago

Hi Teresa, Thanks for your feedback. We’re sorry the sleeves were too big on your first purchase. If you’d like, we can help discuss alterations. Let us know how we can assist. Kind regards, Team Whistles

Posted 1 week ago

“I own at least half a dozen Whistles items and have been very pleased by the quality and style of the products. Unfortunately this time the delivery was poor - 2 delivery dates were notified but not fulfilled, the third was but the quality of the packaging and documentation was poor quality and certainly not what I would expect from a high-end company like Whistles so I will be making contact with the details separately”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. We're sorry about the delivery delays and the quality of packaging/documentation this time. We’ll review this with our delivery team to prevent a recurrence and would be glad to hear any details you’d like to share. Kind regards, Team Whistles

Posted 1 week ago

“Whistle have some lovely clothes/accessories, make with great care and are top quality. My only personal grip, can you make clothes for petite customer too please?”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your lovely feedback. We’re thrilled you like our clothes and accessories and that you appreciate the quality. We’ll pass your note about wanting petite options to the team for consideration. Kind regards, Team Whistles

Posted 1 week ago

“Love whistles clothes but the material creases a lot and on the expensive side. I only buy items on sale”

Helpful Report

Posted 4 months ago

Hi Dawn, Thank you for your feedback. We’re glad you love the whistles, and we’ve noted your comments about the material creasing and the price. If you’d like, we can help you find items that are on sale or offer care tips to keep fabrics looking their best. Kind regards, Team Whistles

Posted 1 week ago

“Helpful staff in the Bluewater store.”

Helpful Report

Posted 4 months ago

Hi Susan, Thank you for your kind review. We’re glad the staff at Bluewater were helpful. If you need anything else, we’re here for you. Kind regards, Team Whistles

Posted 1 week ago

“Great service !!!”

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Posted 4 months ago

Hi Alison, Thank you for your lovely feedback. We’re thrilled you’re enjoying the service. Kind regards, Team Whistles

Posted 1 week ago

“Nice clothes, customer service could be better”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. We’re glad you like the clothes, and we’re sorry the customer service didn’t meet your expectations. We’ll pass your comments to the store team to improve how we assist you in the future. If there’s anything specific you’d like us to address or any way we can help right now, please let us know. Kind regards, Team Whistles

Posted 1 week ago

“I would have given 5 stars however I had a frustrating few weeks with an order that didn't show up. Eventually with MUCH help from staff at the new branch in Leicester and a Regional manager organising a refund £185 4 weeks after I placed the order, I am a happy customer again. (Customer service phoneline was useless and chat bot equally unhelpful)”

Helpful Report

Posted 4 months ago

Thank you for your feedback, and we’re sorry for the frustration you experienced with your order and the delay in resolving it. We appreciate you highlighting the support from our Leicester branch team and regional manager, and we’re pleased they were able to help bring this to a positive outcome. Your comments about our phone line and chatbot have been noted and shared so we can improve. We hope to provide you with a full five‑star experience next time.

Posted 1 week ago

“Always reliable”

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Posted 4 months ago

Hi there, Thank you for your lovely feedback. We’re glad to hear you find Whistles reliable and we appreciate you taking the time to share your thoughts. We’ll be here if you need anything else. Kind regards, Team Whistles

Posted 1 week ago

“Usually good quality but Lori was not usual standard”

Helpful Report

Posted 4 months ago

Hi Susan, Thank you for taking the time to share your feedback. We’re glad you generally enjoy our products, but we’re sorry Lori didn’t meet our usual standard. We’ll pass this on to the team to look into. If there’s anything we can do to make this right, please let us know. Kind regards, Team Whistles

Posted 1 week ago

“Beautifully made clothes....pricey so wait for the sales!”

Helpful Report

Posted 4 months ago

Hi Caroline, Thank you for your lovely feedback. We’re glad you find the clothes beautifully made. We do run sales and promotions,keep an eye out for those and we’ll be here if you’d like help finding pieces during a sale. Kind regards, Team Whistles

Posted 1 week ago

“Very good company really like the quality and styles of the clothing”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your lovely feedback. We’re really pleased you’re enjoying the quality and styles of our clothing. We’ll be here if you need any help in the future. Kind regards, Team Whistles

Posted 1 week ago

“Good communication, am surprised at how neither skirt nor shoes fitted! Waiting on the bag, hopefully it'll arrive soon and one of the three items that is good to keep!”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your review. We’re glad to hear the communication was good and that you’re hopeful about the bag arriving soon. If you need any help with the other items or tracking, just let us know. We’re here to help. Kind regards, Team Whistles

Posted 1 week ago

“Whistles are great, but what would be good if you could collect and return at Next Stores for free, as you now do not have enough stores.”

Helpful Report

Posted 4 months ago

Hi Anne, Thanks for sharing your feedback. We’ll pass your note about free collect/return at Next Stores to the team for consideration. Kind regards, Team Whistles

Posted 1 week ago

“Whistles service is good and clothes are good quality.”

Helpful Report

Posted 4 months ago

Hi Sarah, Thank you for your lovely feedback. We’re glad to hear you’re happy with the service and the quality of our clothes. If you need anything else, we’re here to help. Kind regards, Team Whistles

Posted 1 week ago

“Lovely helpful girls . I had to order my size and it was here the next day”

Helpful Report

Posted 4 months ago

Hi Jeni, Thank you for your lovely feedback. We’re thrilled you found the team helpful and that your size arrived the next day. If you need any more assistance, we’ll be happy to help. Kind regards, Team Whistles

Posted 1 week ago

“Delivery was quick and good quality product”

Helpful Report

Posted 4 months ago

Hi Joanna, Thank you for your lovely feedback. We’re glad to hear the delivery was quick and you’re happy with the quality of the product. If you ever need anything else, we’re here to help. Kind regards, Team Whistles

Posted 1 week ago

“Whistles products are good but in this case not for me”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. We’re glad you liked our products overall, and we’re sorry this item wasn’t for you. If you’d like, we can help you find alternatives or discuss any returns. Kind regards, Team Whistles

Posted 1 week ago

Whistles is rated 4.3 based on 1,327 reviews