Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.31

4.3 Rating 1,986 Reviews

83 %

of reviewers recommend Whistles

4.3

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Good communication, am surprised at how neither skirt nor shoes fitted! Waiting on the bag, hopefully it'll arrive soon and one of the three items that is good to keep!”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re glad to hear the communication was good and that you’re hopeful about the bag arriving soon. If you need any help with the other items or tracking, just let us know. We’re here to help. Kind regards, Team Whistles

Posted 3 months ago

“Different styles and prints, a welcome change.”

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Posted 7 months ago

“Whistles are great, but what would be good if you could collect and return at Next Stores for free, as you now do not have enough stores.”

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Posted 7 months ago

Hi Anne, Thanks for sharing your feedback. We’ll pass your note about free collect/return at Next Stores to the team for consideration. Kind regards, Team Whistles

Posted 3 months ago

“Excellent service.”

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Posted 7 months ago

“For the reasons set above I am very disappointed with the service.”

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Posted 7 months ago

Hi Gillian, we’re really sorry you’re disappointed with the service. We understand how frustrating that can be, and we’d like to help make this right. If you’d like to share more details or need assistance with a resolution, please reply here or contact us here: https://www.whistles.com/here-to-help/contact-us.html

Posted 6 months ago

“Poor customer service. Clearly, something is happening, but no update why parcel is delayed. Reached out via Live Chat, email and phone. Unable to get answers.”

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Posted 7 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 7 months ago

“But a few bits each year but I wish they would bring back there lovely T-shirt they used to bring out every year.”

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Posted 7 months ago

“Very prompt delivery and quick refund”

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Posted 7 months ago

“Whistles service is good and clothes are good quality.”

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Posted 7 months ago

Hi Sarah, Thank you for your lovely feedback. We’re glad to hear you’re happy with the service and the quality of our clothes. If you need anything else, we’re here to help. Kind regards, Team Whistles

Posted 3 months ago

“Really helpful and friendly staff in store”

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Posted 7 months ago

“the online purchase was easy but item was not as shown”

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Posted 7 months ago

Hi Julie, I’m sorry to hear the item wasn’t as shown. We appreciate your feedback and have passed it to our team. Kind regards, Team Whistles

Posted 5 months ago

“Quality and on trend but good investment pieces”

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Posted 7 months ago

“Next day postage paid but due to high levels of orders they apologised for the late delivery . It arrived after 5 -6 days . A promise of being credited with the postage did not happen”

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Posted 7 months ago

We’re so sorry that your order was delayed despite paying for Next Day delivery and that the promised postage credit was not applied, Annie. We understand how upsetting this must have been and regret that our service did not meet your expectations. Thank you for sharing your experience so we can work to improve for future orders.

Posted 7 months ago

“I haven’t bought anything from whistles in a while because a previous purchase felt cheap and got baggy very quickly, hoping for an improvement. I wouldn’t buy anything online from them again.”

Helpful Report

Posted 7 months ago

Hi Kate, I'm sorry to hear your previous purchase felt cheap and baggy. We appreciate your honesty and will pass this on to our product team to review. If you’d like, we can help with a return or exchange for items that might better meet your expectations. Please contact webchat or support so we can assist. Kind regards, Team Whistles

Posted 5 months ago

“generally good but this purchase was not of the quality I would usually expect”

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Posted 7 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the quality of your garment, this is not the service I wish to provide our customers at all. Rest assured this will be reported to the garment team. Kind Regards - Whistles Customer Care

Posted 7 months ago

“Staff in shop in Farnham were so helpful re colour and told be I could buy blue pair on line as they did not stock blue, only black.”

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Posted 7 months ago

“Excellent classic styling”

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Posted 7 months ago

“Great shopping experience overall.”

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Posted 7 months ago

“This skirt never arrived. I emailed Whistled about it and was told someone would get back to my email but they never did. I've tried calling their customer line but it closes at 1pm and I keep missing it because I'm in work. The skirt has since been in the sale and now the sale has ended. I asked if I could have the skirt at the sale price if it ever arrives, again no one responded.”

Helpful Report

Posted 7 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet from the customer care team to assist you with your query, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 7 months ago

“Your staff and shops are lovely but your products are not as varied as they were. Where are great little sweaters.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your feedback. We’re glad you like our staff and shops, and we’re sorry the product range isn’t what you’re looking for. I’ll pass your comments to our product team and we’ll keep you posted on new sweaters. Kind regards, Team Whistles

Posted 5 months ago

Whistles is rated 4.3 based on 1,986 reviews