Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.27

4.3 Rating 2,304 Reviews

82 %

of reviewers recommend Whistles

4.3

Based on 2,304 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love Whistles clothing , designs and choice of product”

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Posted 8 months ago

“Great products and service in my experience.”

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Posted 8 months ago

“Quality clothes and good fit”

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Posted 8 months ago

“Love the styles and sizing. I am a long standing customer.”

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Posted 8 months ago

Hi there, Thank you for your lovely feedback. We’re thrilled you love the styles and sizing and that you’re a long standing customer. We’ll be here if you need any help in the future. Kind regards, Team Whistles

Posted 5 months ago

“Love Whistles! Be been a loyal customer for 25 years!”

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Posted 8 months ago

“Whistles is fab and my go-to for soft jumpers that make me feel ready for winter”

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Posted 8 months ago

“The wool was not comfy to wear. Colour was good but I had expected a better quality so I returned it.”

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Posted 8 months ago

Hi Karina, We’re sorry the wool wasn’t comfy and that the quality didn’t meet your expectations. We’ve noted your feedback for our product team to review.

Posted 5 months ago

“As usual, whistles doesnt disappoint with amazing designs and quality materials.”

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Posted 8 months ago

“Very quick free delivery, free returns and quick refund”

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Posted 8 months ago

“Good choice. Prompt delivery.”

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Posted 8 months ago

“I have the Josie jumpsuit from 2022 and I’ve worn it so much that I wanted to buy a replacement. I thought it would as straightforward as ordering it again and having it ready for Spring/Summer. The first time Whistles sent the incorrect item and the second one had an awful stain and fraying on the back. I’ve given up for now which is a shame because I do love the Josie jumpsuit. You really need to sort your delivery service and quality control, Whistles.”

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Posted 8 months ago

Hi Ellen, I’m really sorry to hear about the incorrect item and the stained, fraying replacement, that isn’t the standard we aim for. We will certainly look into this with our delivery and quality teams. I sincerely apologise for any disappointment this has caused, Kind regards, Whistles Customer Care

Posted 8 months ago

“True to size, good quality and perfect fit for me as I am 5ft 1 inch and I am happy they are machine washable.”

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Posted 8 months ago

Hi Sophia, Thank you for your lovely feedback. We’re really glad to hear the fit, quality, and machine washable nature of the items suit you well. Kind regards, Team Whistles

Posted 5 months ago

“One of my go to places for dresses . Very good product descriptions, ordering process and ease of returns.”

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Posted 8 months ago

“Always a reliable service. Love their range of clothes, although more styles in their petite range would be welcomed and wonderful.”

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Posted 8 months ago

“Lovely items and quality through and through”

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Posted 8 months ago

“I have started to order more and more recently from Whistles. Great quality. I only order via shop, as their customer service is very poor and never answers any emails. If have any issued, don’t expect to get them solved.”

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Posted 8 months ago

“Love my joggers but there is a fault,contacted customer service,been approx a wk and still no reply just a generic email.Very poor !!!!”

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Posted 8 months ago

Hi Nicola, I’m really sorry to hear you’re still awaiting a reply and that there’s a fault with the item. This isn’t the standard we aim for. I can see that a member of our team has contacted via email asking for some photos of the fault but we have not received a reply yet. Please do send over some photos by email and we can certainly advise further for you. Kind regards, Whistles Customer Care

Posted 8 months ago

“Stylish clothes, always well made and consistently high level of customer service both in store and on line.”

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Posted 8 months ago

“I have not received the bag, which should have been delivered on 12/31/2025. Beware that the following guarantee from Whistles' website may not be accurate if your order is to be shipped internationally: "The total amount you pay includes all applicable customs duties & taxes. We guarantee no additional charges on delivery." I have sent emails, used the chat feature, contacted global-e, and DHL to no avail.”

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Posted 8 months ago

Hi Lisa, Thank you for your message, and I’m very sorry to hear about the difficulty you experienced with your order. I can confirm that this issue has now been resolved and the matter has been closed. However, I sincerely apologise for the delay in delivery and for the frustration caused while trying to obtain support. This is certainly not the level of service we aim to provide. We also appreciate your feedback regarding our international shipping guarantee. Your comments have been noted and will be shared internally to help us improve both our communication and customer experience going forward. If there’s anything further you’d like us to review or assist with, please don’t hesitate to get in touch.

Posted 5 months ago

“Great company to deal with. I ordered the Cassie Wool Coat which arrived quickly. Unfortunately it was too large and the smaller size was sold out. The returns process was simple and straightforward.”

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Posted 8 months ago

Whistles is rated 4.3 based on 2,304 reviews