Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.31

4.3 Rating 1,983 Reviews

83 %

of reviewers recommend Whistles

4.3

Based on 1,983 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Whistles has never let me down until this Jumper. I navigate towards their styles and quality. They are a responsive company on the occasions I ave needed to contact them.”

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Posted 7 months ago

“Loving it so far.”

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Posted 7 months ago

“Nice clothes, customer service could be better”

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Posted 7 months ago

Hi there, Thank you for your feedback. We’re glad you like the clothes, and we’re sorry the customer service didn’t meet your expectations. We’ll pass your comments to the store team to improve how we assist you in the future. If there’s anything specific you’d like us to address or any way we can help right now, please let us know. Kind regards, Team Whistles

Posted 3 months ago

“I would have given 5 stars however I had a frustrating few weeks with an order that didn't show up. Eventually with MUCH help from staff at the new branch in Leicester and a Regional manager organising a refund £185 4 weeks after I placed the order, I am a happy customer again. (Customer service phoneline was useless and chat bot equally unhelpful)”

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Posted 7 months ago

Thank you for your feedback, and we’re sorry for the frustration you experienced with your order and the delay in resolving it. We appreciate you highlighting the support from our Leicester branch team and regional manager, and we’re pleased they were able to help bring this to a positive outcome. Your comments about our phone line and chatbot have been noted and shared so we can improve. We hope to provide you with a full five‑star experience next time.

Posted 3 months ago

“I've purchased quite a few items from Whistles over the the last couple of years and find the styles don't quite appeal to me as much as they used to.”

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Posted 7 months ago

Hi Edna, Thanks for sharing your thoughts. We’re sorry the styles aren’t appealing as they used to be. Your feedback has been passed to our product team. If you’d like, we can help you find items better aligned with your preferences or discuss returns for anything you’ve purchased recently. Kind regards, Team Whistles

Posted 5 months ago

“Whistles is a quality ladies retailer.”

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Posted 7 months ago

“I’ve always been happy with Whistles in the past - good quality, style etc… I know it’s a busy time of year but no excuse for zero customer service! I would review if I had received the order. Im still waiting - over 2 weeks now - for my delivery. I can’t get in touch with customer service at Whistles or Evri, the contents were supposed to ge for my daughter birthday on 30 November and no one will contact me after numerous attempts to find out what has happened or where my order is . Beyond disappointed and frustrated.”

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Posted 7 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 7 months ago

“Easy to order and quick delivery”

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Posted 7 months ago

“Used to be good. Now very poor at every level”

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Posted 7 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you. This is not the service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Whistles Customer Care

Posted 7 months ago

“Great service and good delivery. Arrived super quickly, was impressed!”

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Posted 7 months ago

“Always reliable”

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Posted 7 months ago

Hi there, Thank you for your lovely feedback. We’re glad to hear you find Whistles reliable and we appreciate you taking the time to share your thoughts. We’ll be here if you need anything else. Kind regards, Team Whistles

Posted 3 months ago

“Great quality clothing.”

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Posted 7 months ago

“Super stylish and good quality fabric mostly”

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Posted 7 months ago

“I love that Whistles is always in trend and fantastic quality.”

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Posted 7 months ago

“Helpful Staff Website easy to use Products arrive promptly”

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Posted 7 months ago

“Rating given because bag arrived damaged. Very careless online customer service. I usually love Whistles bags when purchased in-store where quality control is obviously higher.”

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Posted 7 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your item arrived faulty, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Whistles Customer Care

Posted 7 months ago

“Great store with timelines pieces”

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Posted 7 months ago

“I do like Whistles and feel their clothes are value for money.”

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Posted 7 months ago

“A good selection of very tasteful clothes.”

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Posted 7 months ago

“Usually good quality but Lori was not usual standard”

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Posted 7 months ago

Hi Susan, Thank you for taking the time to share your feedback. We’re glad you generally enjoy our products, but we’re sorry Lori didn’t meet our usual standard. We’ll pass this on to the team to look into. If there’s anything we can do to make this right, please let us know. Kind regards, Team Whistles

Posted 3 months ago

Whistles is rated 4.3 based on 1,983 reviews