Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.30

4.3 Rating 1,981 Reviews

83 %

of reviewers recommend Whistles

4.3

Based on 1,981 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Whistles website was easy to navigate and ordering simple. I did pay for naked day delivery but the order didn't come when I'd stipulated though. Think it's maybe due to busy time of year.”

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Posted 7 months ago

“Easy to order and return if required”

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Posted 7 months ago

“Excellent jumper great for Xmas and other times as it’s not too sparkly just right”

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Posted 7 months ago

“First time, unfortunately sleeves were to big”

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Posted 7 months ago

Hi Teresa, Thanks for your feedback. We’re sorry the sleeves were too big on your first purchase. If you’d like, we can help discuss alterations. Let us know how we can assist. Kind regards, Team Whistles

Posted 3 months ago

“It is my go to place for trousers and tops”

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Posted 7 months ago

“Very dissapointed in the sizing in Whistles Jeans as a person who struggles to find Jeans that fit normally. Also, very disppointed that you have to pay if you wish to return your parcel by parcel collect”

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Posted 7 months ago

Good morning, We’re sorry to hear that the sizing of our jeans didn’t meet your expectations and understand how frustrating that can be, especially when finding the right fit is already challenging. Regarding returns, we appreciate your feedback about Parcel Collect fees this will be shared with our team as we continually review our services. We apologise for any inconvenience caused and hope to improve your experience in the future. Kind Regards - Whistles Customer Care

Posted 7 months ago

“Quality clothes that are a pleasure to wear.”

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Posted 7 months ago

“Love whistles clothes well made and stylish”

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Posted 7 months ago

“I own at least half a dozen Whistles items and have been very pleased by the quality and style of the products. Unfortunately this time the delivery was poor - 2 delivery dates were notified but not fulfilled, the third was but the quality of the packaging and documentation was poor quality and certainly not what I would expect from a high-end company like Whistles so I will be making contact with the details separately”

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Posted 7 months ago

Hi there, Thank you for your feedback. We're sorry about the delivery delays and the quality of packaging/documentation this time. We’ll review this with our delivery team to prevent a recurrence and would be glad to hear any details you’d like to share. Kind regards, Team Whistles

Posted 3 months ago

“I’m happy - petite clothing for women”

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Posted 7 months ago

“Whistle have some lovely clothes/accessories, make with great care and are top quality. My only personal grip, can you make clothes for petite customer too please?”

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Posted 7 months ago

Hi there, Thank you for your lovely feedback. We’re thrilled you like our clothes and accessories and that you appreciate the quality. We’ll pass your note about wanting petite options to the team for consideration. Kind regards, Team Whistles

Posted 3 months ago

“Good service”

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Posted 7 months ago

“I cannot believe how quickly Whistles processes and ships my orders from the UK to the US. It is very easy to order online from their nicely designed website.”

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Posted 7 months ago

“I am very happy with my top. Beautiful pastel color , customer service is great at st Christopher’s place. Very kind, helpful and friendly staff. A really great team”

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Posted 7 months ago

“Really good quality products”

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Posted 7 months ago

“Brilliant 👏”

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Posted 7 months ago

“Poor customer service. Perhaps only send out your surveys after the goods have been delivered in future”

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Posted 7 months ago

Good morning, We’re sorry to hear about your experience and understand your frustration. Thank you for the feedback regarding the timing of our surveys this is helpful and will be shared with the team. We apologise for the inconvenience caused and appreciate you taking the time to let us know. Kind Regards - Whistles Customer Care

Posted 7 months ago

“Good brand overall, hard to see the quality going.”

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Posted 7 months ago

“Love whistles shirts. Have bought several at this stage. All was and wear well.”

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Posted 7 months ago

“I think I received the skirt returned by the previous customer who complained about the poor condition! Skirt is nice but you need to improve packaging to avoid extreme creasing in this item. I kept the skirt but am still waiting after 2 weeks to have the sale price match and professional cleaning refunded to me. Extremely slow customer service. Whistles, you need to do better.”

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Posted 7 months ago

Good afternoon, We’re very sorry to hear about your experience and understand your frustration, particularly with the condition of the skirt and the delay in resolving your refund. This is certainly not the standard we expect for our products or our service. Thank you for your feedback regarding the packaging this will be shared with the relevant team as we work to improve how items are prepared for delivery. We also apologise for the slow response from Customer Services. Rest assured this will be investigated to ensure that your query is resolved. Kind Regards - Whistles Customer Care

Posted 7 months ago

Whistles is rated 4.3 based on 1,981 reviews