Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.27

4.3 Rating 2,304 Reviews

82 %

of reviewers recommend Whistles

4.3

Based on 2,304 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent back a size 16 and paid again for a 14 to be sent out. That was three weeks ago - still no coat Customer service extremely poor”

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Posted 7 months ago

Hi Pat, I’m really sorry for the delay and the trouble with returning your order. That isn’t the experience we want for our customers. Could you please share your new and old order number with our customer care team? We can then arrange a refund and chase the delivery for you as soon as possible. Kind regards, Whistles Team

Posted 7 months ago

“Good quality clothing & service”

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Posted 7 months ago

“Whistles has become one of my favourite clothing brands - stylish and classic”

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Posted 7 months ago

“Fit was good especially as being petite.”

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Posted 7 months ago

“Whistles is a premium brand and I’m really pleased with my purchases.”

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Posted 7 months ago

“Great product. Fast delivery.”

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Posted 7 months ago

“One of my go to brands especially when they have discounts and sales”

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Posted 7 months ago

“Fit is superb”

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Posted 7 months ago

“The dress is very elegant. It can be dressed up for the evening. I’m sure I’m going to be wearing this dress for years!”

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Posted 7 months ago

“I have no idea what the boot is like (probably ky quite nice!!) because for my second delivery in 3 months it was again NEVER delivered by Evri. The first one Whistles said was with Evri (and I tend to believe them ) but Evri “never received it!!!” And the second one was sent by Whistles on the 9th Jan for my order of 8th Jan and it was showing on Evri tracking as with them from 03:48 on 10th Jan - it had however still not gone out for delivery at all on 19th Jan when I gave up waiting. I will NEVER be ordering direct from Whistles ever again. If John Lewis has it I will order from there but I was a good customer for Whistles so they will lose out as John Lewis don’t carry a fair bit of their catalogue.”

Helpful Report

Posted 7 months ago

Hi there, I’m really sorry to hear about the repeated delivery issues with Evri and the impact this has had on your experience with Whistles. This isn’t the experience we want for our customers, and I understand your frustration. Please could you share your order number with out Customer Care team and we can investigate the non-delivery and ensure you’re supported with a suitable resolution. Thank you for your patience, and we’ll do our best to sort this out quickly. Kind regards, Whistles Team

Posted 7 months ago

“I am impressed with the quality of Whistles options. My order did take a bit of time to arrive but I am in LA and they did come overseas. All in all it was a reasonable amount of time with an extremely easy process.”

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Posted 7 months ago

Hi Anna, Thank you for your lovely feedback. We’re glad you’re impressed with the quality of Whistles options and that the ordering process was easy. Apologies for the longer delivery time, but we’re happy it arrived eventually. We’ll be here if you need any further assistance. Kind regards, Team Whistles

Posted 5 months ago

“Great selection of good quality fashion”

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Posted 7 months ago

“Great clothes”

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Posted 7 months ago

“Always like Whistles clothes, good quality. Always my go to store”

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Posted 7 months ago

“Good quality. Not 5 stars because I think there could be more variety, and some items come up very large.”

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Posted 7 months ago

Hi Alison, Thanks for your feedback. We’re glad you’re happy with the quality and will take your thoughts on variety and sizing into account as we expand our range. If there’s anything specific you’d like to see, please let us know. Kind regards, Team Whistles

Posted 5 months ago

“Good quality fashionable clothes that are very wearable”

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Posted 7 months ago

Hi there, Thank you for your lovely feedback. We’re really glad you’re enjoying the quality and wearable style of our clothes. We’ll be here if you need any help or styling tips in the future. Kind regards, Team Whistles

Posted 5 months ago

“Good delivery times and like the quality of the clothes.”

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Posted 7 months ago

“Delivered quickly and easy to return”

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Posted 8 months ago

Hi Jill, Thank you for your lovely feedback. We’re really glad to hear that delivery was quick and that the return process was easy. We’ll be here if you need any further assistance. Kind regards, Team Whistles

Posted 5 months ago

“Fantastic, friendly customer service at my local Muswell Hill branch.”

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Posted 8 months ago

“Excellent company, never disappoint”

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Posted 8 months ago

Whistles is rated 4.3 based on 2,304 reviews