Wholesale Domestic Bathrooms Reviews

Name: Wholesale Domestic Bathrooms
Rating: 4.11

4.1 Rating 771 Reviews

74 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

Questions

Metrics

4.1

Based on 771 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely disappointed I have asked in 3 different occasions to stop letting other people use my account as my accountant is asking about the jobs and you continue to let people use it I work alone should only be myself that can use it”

Helpful Report

Posted 2 years ago

Good morning Jonathan, Thank you for your feedback. If you wish to discuss this further with us, please call us on 03448094249 Many thanks, WDB

Posted 2 years ago

“I had a problem with a shower tray and it was resolved quickly,thank you”

Helpful Report

Posted 2 years ago

Good morning James, Thank you for taking the time to leave such a positive review. We are happy to hear your shower tray problem has been resolved. Many thanks, WDB

Posted 2 years ago

“Delivery of goods was as stated at initial order and I am very pleased with the quality of bathroom combination furniture, very sturdy and solid.”

Helpful Report

Posted 2 years ago

Good morning Eileen, Thank you for taking the time to leave us a review. We really appreciate this. Happy new bathroom! Many thanks, WDB

Posted 2 years ago

“We were purchasing new good for faulty goods we had and the young lady that dealt with our issue was absolutely amazing. She couldn't have been any more helpful and dealt with it in a very knowledgable and caring way. We were absolutely delighted with the solutions she suggested and came away very happy. The young lady in question works in you Hillington customer services section, we would definitely go back and deal directly with her if we knew what we were wanting to buy or use click and collect. Highly recommend this area of you company.”

Helpful Report

Posted 2 years ago

Good morning Linda, Thank you for taking the time to leave us such a positive review. We are so happy to hear you have enjoyed the service you have received. Many thanks, WDB

Posted 2 years ago

“Customer service is shocking, we received damaged goods which were delivered after spending £1600, we have a plumber booked in to refit the bathroom and if we don’t get the Loren’s replaced he will have to go to another customer and we will be without a toilet, not acceptable service”

Helpful Report

Posted 2 years ago

Good morning John, Thank you for leaving us a review. If you wish to discuss this further, please email us at customerservice@wholesaledomestic.com Many thanks, Hayley

Posted 2 years ago

“Good customer service, sadly prices are not competitive.”

Helpful Report

Posted 2 years ago

Good morning Mohammed, Thank you got taking the time to leave a review. We appreciate this. Many thanks, WDB

Posted 2 years ago

“Excellent service got exactly what we went for, helpful friendly staff.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us such a positive review! Happy new bathroom! Many thanks, WDB

Posted 2 years ago

“Customet service terrible big put off using again .would not recomend due to customer service”

Helpful Report

Posted 2 years ago

Good morning Irene, We are sorry to hear you have been unhappy with the service you have received. If you would like to give us an email at customerservice@wholesaledomestic.com, we would be able to discuss your issue further if required. Many thanks, WDB

Posted 2 years ago

“Ordered Series 8 plus shower enclosure which arrived day before projected but was the wrong thing.phoned customer services and correct one arrived next day. Information for assembly was very poor so went to store and staff very helpful and was able to examine one assembled and took photos. Very pleased with the shower encloser and thought it was good value at the price”

Helpful Report

Posted 2 years ago

Good morning John, Thank you for taking the time to leave us a review. This is appreciated! We are happy to hear you were happy with the service you have received. Many thanks, WDB

Posted 2 years ago

“Had a slight problem with missing parts, which I had to travel approximately 20 miles for which I was really annoyed at as it was wholesales fault. I'm glad to say the manager I think ( guy with a beard ) sorted things out and gave me a discount on a bath panel. Impeccable people skills amazing attitude it's guys like this that make businesses work. Thank you to him.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us a review. We really appreciate this! We are glad to hear you are happy with the service you have received. Many thanks, WDB

Posted 2 years ago

“When I placed my order I wasn’t advised that my heated towel rail was out of stock and I only found out when I called to check on my delivery. I had paid for delivery and when I called I was told that I wasn’t booked in for a time slot even though I was given a date when in the store. This was sorted by customer service but did cause me some added stress and I had to get a refund for the towel rail and place an order elsewhere”

Helpful Report

Posted 2 years ago

Thanks for your review, Pamela. We have noted your experience and apologise for any added stress. Kind regards, WDB

Posted 2 years ago

“Very, very helpful and knowledgeable and the delivery was second to none”

Helpful Report

Posted 2 years ago

Thanks for the review, Stephen. Kind regards, WDB

Posted 2 years ago

“No.1 no shower arrived with order,we had to go and collect. No.2 you sent the wrong shower tray,by the time we realised the plumber had fitted it,and was going to charge another £200 to replace.Spoke to someone at the time who said we could submit pictures to prove what we got.To be honest I'm nervous about going in to shower in case I fall.Im 79.”

Helpful Report

Posted 2 years ago

“All online, picked up the following day. A Slight delay at Pick up but not too bad.”

Helpful Report

Posted 2 years ago

Thanks for your review, Robin. Appreciate the feedback, and take note of the pick up times. Kind regards WDB

Posted 2 years ago

“Customer support were excellent in getting spare parts for my Shower when needed - 18 months after my initial purchase ! Greatly appreciated !”

Helpful Report

Posted 2 years ago

Thanks for your review, Thomas. Good to hear we could help. Kind regards, WDB

Posted 2 years ago

“Got everything we were looking for, easy to order although not so easy to collect due to having to drive to collection point, but apart from that service was good. Thank you.”

Helpful Report

Posted 2 years ago

Thanks for your review, Fiona. Kind regards, WDB

Posted 2 years ago

“I bought my bathroom suite from the Hillingdon outlet in Glasgow. The staff were very knowledgeable and helpful. The order was was quickly dispatched and delivered. The issue I have was that there was no notification of when it was arriving. I advised the salesman that this was being delivered to a second property and that notice was required. It was pot luck that I was on holiday the day it arrived. A box of tiles in the delivery were found to be damaged on arrival. There was no difficulty in getting this issue addressed. However after organising with a neighbour to receive the replacement tiles I found they had sent the wrong tiles. These were twice the size and a different colour entirely. I ended up having to travel to the outlet to take the wrong tiles back and get them swapped for the correct tile. I would recommend Wholesale Domestic as a company but best be prepared for some minor hiccups.”

Helpful Report

Posted 2 years ago

Thanks for the review, Graeme. We have taken note of your experience and apologise for any inconvenience we caused. Kind regards, WDB

Posted 2 years ago

“Great company to deal with, very efficient Professional after sales service”

Helpful Report

Posted 2 years ago

Thanks for the review, Fred. Kind regards, WDB

Posted 2 years ago

“Excellent service always has what I needed in bathroom and toilets, staff very friendly and efficient”

Helpful Report

Posted 2 years ago

Thanks for the review, Kenneth. Kind regards, WDB

Posted 2 years ago

“2 sales persons ordered the wrong item even though I showed them it in the showroom so when the wrong thing arrived they claimed not to know about this.”

Helpful Report

Posted 2 years ago

Hi John, thanks for the feedback, and apologies for any upset caused. When placing an order, we always recommend checking the 'WDB' product code (shown on the price label in store and online) against your order form, to avoid any misunderstandings. Looking at the notes I trust this matter is now resolved to your satisfaction, but if not, we are happy to help on 0344 809 4249. Kind regards, WDB

Posted 2 years ago

Wholesale Domestic Bathrooms is rated 4.1 based on 771 reviews