Wholesale Domestic Bathrooms Reviews

Name: Wholesale Domestic Bathrooms
Rating: 4.10

4.1 Rating 787 Reviews

74 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

Questions

Metrics

4.1

Based on 787 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pan of close coupled toilet had a pin hole in it where it had not been finished properly in factory. I emailed with video and nobody ever replied. Absolutely shocking!”

Helpful Report

Posted 1 month ago

“absolutely disgusted with the manager simon,went in to buy toilet unit and handle i then produced my army defence card for discount ,which is part of Blue lite discount,was told no discount that he does not know the card existed,tried to show him on my phone that it was live on my card and that it is part of blue lite wasnt interested,ive never came across a more arrogant,ignorant person,hardly looked at me when i was speaking,i have sent 3 emails since not one person has answered,iam now writing to blue lite and defence discount cards to have this company taken off the discount card,there are plenty of bathroom companys in the area”

Helpful Report

Posted 2 months ago

“I have been waiting now 3 weeks for a handbasin unit ,when they said it would be delivered within 1 week, then to discover that the order had not been processed ,while I was expected to pay up front, as the customer we are expected just to accept this incompetent service , my build as been put on hold while I wait. The whole experience in dealing with this company as been shocking, their customer service and product delivery promise is non existent.”

Helpful Report

Posted 2 months ago

“STAY AWAY..ordered my full bathroom set from wholesale on Monday was sent a email on Friday 12th to say that was it dispatched.called on Monday to ask when it would be delivered was told Tuesday so had the plumber come and take the old bathroom out on Tuesday morning,then called wholesale for a update on time was told pm after waiting all day they didn’t deliver my bathroom set so now left without a bathroom with two kids in the house shocking service…nothing but lies from the help desk…will never deal with them again 😡😡😡”

Helpful Report

Posted 3 months ago

“I bought the Napoli tall unit which stated online it was pre assembled. This however was not the case, only the main unit was assembled. They have holes already placed for the screws which should make it easier, except 1 hole appeared to be slightly off so the handle would not go on. I contacted customer service to explain this and sent photos only to basically be called a liar!! and told they do not come with pre drilled holes and I can get a discount on a new unit! The photos clearly show pre drilled holes!”

Helpful Report

Posted 3 months ago

“Oh my goodness was in the store at kinnaired park Edinburgh on Sunday, 3 assistants, no welcome, I approached to see if we could get some help with what we needed, one girl came to us but has no clue about anything we asked, just couldn’t be bothered, I asked for a price for various items and again it was as if she could not be bothered, I then told her to forget it and walked away, customer service in that particular store is shocking 😡😡😡😡”

Helpful Report

Posted 6 months ago

“Customer service horrendous!!! Quality also horrendous stopped using years ago thanks for the email to prompt a review good work keep it up”

Helpful Report

Posted 1 year ago

Good Morning, I am sorry you have not been happy with the service we have provided. Can you please send us an email over to help@wholesaledomestic.com, we can certainly look into this for you. Thanks, WDB

Posted 1 year ago

“Disappointed with the sales staff ,one in particular couldn’t be bothered serving me , saying he was busy whilst looking at the computer . Items ordered but a piece missing, had to make a return journey at my expense for an employee’s mistake, wouldn’t recommend & certainly won’t use the company again”

Helpful Report

Posted 1 year ago

Good Morning, I am so sorry to hear that you have not had the best experience while shopping with us. Please send us over an email to help@wholesaledomestic.com, with the details of your experience and we will assist you. Thanks WDB

Posted 1 year ago

“Terrible quality of materials, and very rude customer service.”

Helpful Report

Posted 1 year ago

Good Morning, I am sorry you feel as though the service was not the best. If you can send us over an email to help@wholesaledomestic.com, with all the details we can certainly look into this for you. Thanks, WDB

Posted 1 year ago

“Glasgow Branch sold me bath taps instead of wash hand basin taps. Salespeson had not a clue.”

Helpful Report

Posted 1 year ago

Good morning, I am sorry that you were sold bath taps instead of basin taps We can certainly exchanges these for the correct taps for you. If you bring them in to the warehouse on montrose avenue then we can get this sorted for you Many thanks, WDB

Posted 1 year ago

“I purchased bath screen from Wholesale Domestic. The display screen was much better quality then what they sold me in pack. I recommend every buyer to check before take your stuff away.”

Helpful Report

Posted 1 year ago

Good Morning, I am sorry you feel that the shower screen you purchased does not seem of high quality. This is not the service we admire on giving our customers. Can you please email us at help@wholesaledomestic.com, and we can look into this further for you. Many Thanks, WDB

Posted 1 year ago

“Customer service was terrible. I received two emails telling me that my items were ready for collection. Both times, they were not. It was not until the third time that I managed to collect my full order. The floating mechanism from the cistern was faulty on two of them. The third one they gave me finally worked.”

Helpful Report

Posted 2 years ago

Good morning, We are sorry for the issues with the communication in regards to the emails regarding collection. This is something that we are currently working on as other customers have reported this issue as well. Please accept our apologies for any delays and inconvenience this has caused. If you have any further issues then please contact us at help@wholesaledomestic.com Many thanks, WDB

Posted 2 years ago

“Made a mistake and ordered bath too small. Asked to return the bath and get next size up but told you could not do this for me. It is too expensive £90 to return so have had to shop elsewhere for a larger size. Now left with a brand new bath that stands me in £197 loss. As you can imagine we are not impressed at the service. Linda Gregory. Buyers beware !!!”

Helpful Report

Posted 2 years ago

Good morning Linda I am really sorry to see that you have had such a poor experience. Following your feedback we will conduct a review of our policies and processes around returns. Should you wish to discuss this further please call us on 0344 809 4249. Kind regards WDB

Posted 2 years ago

“Gloss white wall panels all different shades”

Helpful Report

Posted 2 years ago

Good morning Mark, Thank you for taking the time to leave us a review. We are sorry to hear your wall panels are different shades. If you can please email us at help@wholesaledomestic.com we will be able to get this resolved for you. Many thanks, WDB

Posted 2 years ago

“We purchased wet wall and were sold trims which the joiner didnt require some of. We tried to return but were informed we were just over the very short return date. A credit note was offered instead.”

Helpful Report

Posted 2 years ago

Good morning Craig, Thank you for taking the time to leave us this review. We are sorry to hear you were unable to return goods as they were outwit our 14 day returns policy. This credit does not run out of date and will be on your account until its uses. Many thanks, WDB

Posted 2 years ago

“Pretty poor to be honest. Sold items that didn't fit the rest of the suite, spoke to sales about adding items but connectors missing (even when asked if i needed) i had to go in store to determine that. Shower unit not working. All in all i needed to go back to Wholesale domestic 3 times to fix issues”

Helpful Report

Posted 2 years ago

Good morning Kevin, Thank you for leaving us this honest review We are sorry to hear you have had a few issues with your order. If you are still having any issues, please do not hesitate to contact us. Many thanks, WDB

Posted 2 years ago

“I did not order anything someone else is using my account which I have asked repeatedly for you to not allow. Can my account be shut down please”

Helpful Report

Posted 2 years ago

Good morning Jonathan, We are sorry to see you have left us this one star review. We tried to give you a call yesterday to discuss this. This order was placed in August and there has been a reference added for what job this is for. If you wish to discuss this further, please give us a call back. Many thanks, WDB

Posted 2 years ago

“The woman we talked to in-store didn't have any idea about toilets and was unpleasant. After everything got delivered we noticed shower head was weird noises. We got told they are all like that. Feels cheap plastic and it's making rattling noises when moved. Now, we also ordered a unit with a basin. It came with wrong bottle trap. Wrong size that doesn't actually fit into the unit. Also the way the unit is made is shocking. Really bad quality product.”

Helpful Report

Posted 2 years ago

Good morning Jacek, We are sorry to hear you have been unhappy with the serviced you have receive when shopping with us. Your feedback will be used for further training in our showrooms. Many thanks WDB

Posted 2 years ago

“Had visited the store in Hillington Estate on the 22nd July; having waited approximately 15 minutes to speak to a store assistant (who initially ignored me and began speaking to a male customer who had "called her over," she did apologise.) I had shown her the piece of shower screen sealant required for 4, six foot doors for the shower we had purchased from Wholesale Domestic a few years ago. We proceeded to the depot for collection where we informed you don't supply 6ft sealant and what we had been sold was for the bottom of a shower screen that is flush with the edge of a bath. Despite selling shower doors with the sealant on your products, why don't you sell replacements? It also took 48hours for the money to be paid back into my account. Managed to purchase the sealants on Amazon.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave a review We are sorry that you have not had a good experience with us and that you were provided the wrong item We do not sell replacements for any parts as they come to us all packaged from the supplier. If it was a few years ago the product could possibly have changed how they are manufactured as well. Kind regards, WDB

Posted 2 years ago

“Customer Service?….dreadful. Won’t waste my time going into detail. Because let’s face it, it’s Customer Service. You’d think they’d know how greet/treat/update customers!…but you’ve got the cash by then. Would definitely NOT recommend them.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave a review I am sorry you have not had a good experience with us. I can see that the situation with the unit, pan and seat has now been sorted for you. If you need any further help then please do not hesitate to get in touch Kind regards, WDB

Posted 2 years ago

Wholesale Domestic Bathrooms is rated 4.1 based on 787 reviews