Wholesale Domestic Bathrooms Reviews

Name: Wholesale Domestic Bathrooms
Rating: 4.11

4.1 Rating 771 Reviews

74 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

Questions

Metrics

4.1

Based on 771 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grt experience, very professional to deal with and very quick to deal with any problems, definitely recommend them.”

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Posted 2 years ago

Thanks for the review, Tracy. Kind regards, WDB

Posted 2 years ago

“Had a problem with a bath plug Company changed it for new one No problem Good company to deal with”

Helpful Report

Posted 2 years ago

Thanks for the review, Douglas. Kind regards, WDB

Posted 2 years ago

“Order was missing a few items mainly the actual toilet pan and some wrong drainage items but couldn’t be delivered so had to trail to Glasgow for these ! Staff also never said when buy that the ceiling panels would be too short so they had to be returned lady on phone was brilliant but when returning items and exchanging other depot staff was shocking! Also ordered an extra few items online and went to collect to be told no forklift drive in to come back( drove a distance with a trailer on) so eventually they used airport ladders!! Please with items but customer service leaves a lot to be desired”

Helpful Report

Posted 2 years ago

Hi Glynis, Thanks for your review and the feedback, which has been shared with our team. We apologise for the experience you had when collecting items. We are delighted that you're happy with your products, so we shall ensure we learn from your experience and hope to see you again at WDB. Kind regards, WDB

Posted 2 years ago

“Fantastic sales assistant who helped me through my choices and made the whole process so easy. On delivery I had 1 item that was damaged. Contacted the store and advised I could pop in to swap over. The customer service again was brilliant. Would definitely recommend.”

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Posted 2 years ago

Thanks for your review, Michelle. Kind regards, WDB

Posted 2 years ago

“I have recently purchased a toilet and wash hand basin from yourselves. I purchased these items through your website on the Sunday and was informed that it was in Stock but when I went to collect the basin was not in stock. Later in the week my partner collected the basin but there was no pedestal and I was informed that the basin didn't come with one though the picture on the Internet shows the sink with one but doesn't say sold separately. So it was a third trip to purchase this. So all in all it was a bit poor with regards to ordering and collection of my items.”

Helpful Report

Posted 2 years ago

Thanks for your review, Iain. We have recently upgraded our website and have passed your feedback to the developers. Apologies for any inconvenience, WDB

Posted 2 years ago

“First class service, excellent product knowledge and sound advice was given to us”

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Posted 2 years ago

Thanks for your review, William. Kind regards, WDB

Posted 2 years ago

“Prices are OK and stock availability is OK but the quality and condition of products is pretty poor. Just about every othe Vanity unit is damaged and shower trays are always damaged either chipped or cracked. As a Bathroom installer it's very frustrating when goods are unpackaged and are constantly damaged. Trying to return or get products replaced from Wholesale Domestic to be blunt is a joke. I install products from Laufen and Handsgrohe and the difference in quality and even getting things returned is night and day Compared to Wholesale Domestic.”

Helpful Report

Posted 2 years ago

Hi Chris, Thanks for your feedback and apologies for any poor experience you have had. If you would like to discuss this with our new Trade team, please don't hesitate to contact us on 0344 809 4249. Kind regards, WDB

Posted 2 years ago

“Popped in early Tuesday afternoon. No-one offered help. Went to the desk and was told theres no-one to help and theres 3 people in front of me waiting to be served 1st. Pretty bad so I phoned the place where you pick up the items from and told them my problem and asked them if i brought the item numbers can i buy it this way and was told yes. Drove to the pick up point to purchase the items and was left standing for 15 minutes with no-one willing to help so I left. Really bad service and have always used them but might be going elsewhere from now on.”

Helpful Report

Posted 2 years ago

Hi Eileen, Thanks for your feedback. We are genuinely sorry about your experience and have shared your comments with the local team, so we can do all possible to ensure this doesn't happen again. The stores can become very busy at peak times, but we also know our customers lead busy lives, and it's our intention to be there for everyone. Kind regards, WDB

Posted 2 years ago

“I bought two replacement toilet seats, to replace existing ones where the brackets have broken The toilet seats look fine When fitting the first seat the nut from the bracket has fallen down into the back of the toilet and is not retrievable without taking the whole toilet out. As I had bought two seats I have used the parts from the other seat. I have contacted Customer services, but they have so far ignored my emails”

Helpful Report

Posted 2 years ago

“Very helpful.”

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Posted 2 years ago

“WDBS is my go to place for all our bathroom fixtures and fittings. Staff are knowledgeable, professional and very friendly. The experience is enhanced by the range and quality of the products as well as the advice and guidance of staff. A top class supplier.”

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Posted 2 years ago

“Staff are excellent. Extremely helpful. I had to return some items and every member of staff I met, did all they could to help”

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Posted 2 years ago

“Great shopping experience- very knowledgeable staff - great patience to explain product- highly recommended store for all your bathroom needs - five stars”

Helpful Report

Posted 2 years ago

Good morning, Thank you for leaving us such a great review. We really appreciate you taking your time to leave us your feedback. We are so happy to hear you have had a great experience with us. Many thanks, WDB

Posted 2 years ago

“After sales service was very good”

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Posted 2 years ago

Good afternoon, Thank you for taking the time to leave such a positive review - we appreciate this feedback! Kind regards, WDB

Posted 2 years ago

“Great service and showroom.”

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Posted 2 years ago

Good afternoon Alan, Thank you for taking the time to leave a review. We are so glad to hear you have had a positive experience with us. Many thanks, WDB

Posted 2 years ago

“Helpful staff. Good range of products. We bought a mirror that we then felt was too big for our bathroom. No issues in returning it and buying the smaller version. Would definitely recommend.”

Helpful Report

Posted 2 years ago

Good afternoon Carol, Your feedback means a lot to us. We are glad to hear we swapped your mirror over fuss free! Many thanks, WDB

Posted 2 years ago

“Having spend well over £4000 as a non-trade customer over August/September I was extremely disappointed when Wholesale Domestic refused to refund me 3 x packets of large floor tiles which were unopened and unused in my bathroom rebuild. Costing me no less than £300. Nowhere in the purchase process/item description is this mentioned and as usual only buried in the very very small print of their terms and conditions. I have another bathroom to start soon and will not be purchasing the required materials from Wholesale Domestic. Purchasing from them had been a good experience before this. Michelle Pugsley”

Helpful Report

Posted 2 years ago

Good afternoon Michelle, We are sorry to hear you have been unhappy with the service you have received. If you would like to email us at customerservices@wholesaledomestic.com we will be able to look into this further for you. Many thanks, WDB

Posted 2 years ago

“Very good service . The staff in the showroom are very helpfull and delivery is punctual .Good all round service 👍”

Helpful Report

Posted 2 years ago

Good afternoon John, Thank you for taking the time to leave us some feedback. We are so happy to hear you have had a great experience at our showroom and with the delivery team. Many thanks, WDB

Posted 2 years ago

“Good choice of showers, good service from staff and quick to despatch.”

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Posted 2 years ago

Good afternoon, Thank you for taking the time to leave such a positive review - we appreciate this feedback! Kind regards, WDB

Posted 2 years ago

“Hard to not consider Wholesale Domestic for any bathroom parts. I've used them for two bathroom renovations and for replacement parts.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave such a positive review - we appreciate this feedback! Kind regards, WDB

Posted 2 years ago

Wholesale Domestic Bathrooms is rated 4.1 based on 771 reviews