Woopsie Reviews

Name: Woopsie
Address: 1, 1, Hampshire
Rating: 4.20

4.2 Rating 171 Reviews

82 %

of reviewers recommend Woopsie

Company Reviews

Questions

Metrics

4.2

Based on 171 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Location:

1,
1
Hampshire
1

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently left a review stating that no one was contacting me I take this back it was in fact my emails putting them into junk and not making them visible, the team were extremely helpful and my boiler service is booked”

Helpful Report

Posted 4 years ago

Hi Amand, Thank you for the lovely review, I will pass your feedback to our Customer Service team.

Posted 4 years ago

“Absolutely atrocious company, avoid at all costs. We have been trying to get our boiler sorted since September last year. It has an intermittent fault. After numerous phone calls they finally sent an engineer last year who did nothing but tried to sell us a new boiler. After a load more emails and phone calls they sent the same engineer again and again he was not interested in looking at the boiler just wanted to sell us a new one. They rarely answer the phone or reply to emails. Happy enough to sign you up and take your money but have no interest in giving the services promised. We still have an intermittent fault on the boiler which is getting more regular all the time. Thanks for nothing Whoopsie”

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Posted 2 years ago

“Great service, had an engineer the next day to fix my boiler.”

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Posted 5 years ago

“I have paid Whoopsie 24.99 since April 2022 now I have a small leak in my boiler and they won't repair it because the repair would cost 433 pounds and they would only pay 310 max that repair includes replacement of the moter that the engineer can't see but said it might be damaged they are ignoring my emails and not returning my calls”

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Posted 1 year ago

“Really great experience, they're Amy was very helpful. The engineer was friendly as well. Can't complain.”

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Posted 1 year ago

“Been trying to call Woopsie for I don’t know how long not recognising the number now I phone number before I spoke to one of the call handlers several times and told me a plumber will be phone me back. Is this a real company because no phone calls I’ve came back”

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Posted 2 years ago

“Called on Saturday as my boiler is not working, got to Monday no call back as promised chased them to be told an engineer would be out between 5-9 called at 8 to be told no engineer coming out When I complained the lady at preferred told me I was lucky I could afford heating!! I’m a single mum with a poorly 6 year old daughter with no heating or hot water still!! Disgusting customer service from a terrible company!!!!!”

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Posted 2 years ago

Hi Julie, Thank you for your feedback. We always strive to offer a great service, and on this occasion, it seems we have let you down. I can see you have an engineer booked for today and we have raised a complaint with our repair network regarding the canceled appointment. Thanks Katie Customer Care Team

Posted 2 years ago

“Rang 25/05 No reply emailed at 9pm 26/05 10.40am no reply. Rang customer services at 9am could not get through to claims she said would leave message to date no phone call this is ringing for emergency”

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Posted 3 years ago

Hi Amar, Thank you for your feedback. I can see you managed to get through to us and I hope we resolved the emergency quickly! Tyler

Posted 3 years ago

“I told them I wanted to see the paperwork before I agreed to any contract, they said they didn't work like that and that the paperwork would be sent 3-5 days and the money would come out in 7 days. I said I did not give permission to take any money as I needed to to see the paperwork first. I then said I didn't want to do business with them and did not want to proceed Luckily I phoned my bank , and surprise, surprise they had actually set up a direct debit, which I immediately cancelled. So all I can say, is be very careful with this company.”

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Posted 3 years ago

“I can't seem to get anyone to respond to the boiler service request, website is confusing there is nonoption to just select a service, give filled in the form about the times and sent 2 nessages now to your customer but do far no response quite dissapointing”

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Posted 4 years ago

Hi Amanda, I can see we have booked your boiler service but if you do have any further issues you can email hello@whoopsie.uk. Thanks Jack Customer Care

Posted 4 years ago

“Had a boiler engineer out for my nan within 2 hours, fantastic service!”

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Posted 5 years ago

“Great service, had an engineer the next day to fix my boiler”

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Posted 5 years ago

“I went on holiday when I got news from my family that our boiler stopped working. As soon as I called Usure, they immediately sent a guy to check it out, and from what I heard, he was very cooperative and polite, and quickly processed my claim. I would definitely recommend this company.”

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Posted 6 years ago

Woopsie is rated 4.2 based on 171 reviews