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Whsmith Reviews

2.1 Rating 123 Reviews

23 %

of reviewers recommend Whsmith

Company Reviews

2.1

Based on 123 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not enough staff around to help you when you need it, plus they are a little bit too pricey”

Posted 5 years ago

“The books took a very long time to arrive, near 2 weeks,One was okay but the other was greatly overpriced at£26 for a small paperback, publish date 1999 that was sloppy in format,I would have thought £6 max was nearer the right price.The problem was trying to contact whsmith to return the book.After sending them an email explaining and sending the book back i heard nothing from whsmith at all.After a week i emailed them again with no response at all,2 more emails and 2 phone calls and another week later i finally got to speak to a young lady who said they had not managed to read all the emails due to sales pressure....that is after a week and a half.She did not have the book nor know why it had not been marked as returned either.She did refund though on the book in question...over 2 and a half weeks after i requested it.Customer service was dreadful,but I did get refunded eventually.”

Posted 6 years ago

“Initially couldn't pay for order online. Customer service was only open Mon to Fri 9 to 5 despite website being open 24/7 so couldn't finalise order. Was told to reorder on different device using different search engine another day wasted. Eventually ordered but took 4 days to arrive not 2/3 days as promised. Pretty awful definitely won't use website again. Local shop is ok though.”

Posted 6 years ago

“I ordered a book online for in store collection. I was told that it would take 5-7 working days and after 2 weeks I received an email saying my order would be with me shortly and they would keep me posted. Three weeks later after I had not heard anything I called in store to check if it had arrived. My book had finally arrived but wasn't what I ordered. I had ordered a hardback and the paperback version was what was delivered.”

Posted 11 years ago

Read Whsmith Reviews

This book is about a female dog cllead Bonnie who goes on an adventure. She wins a rosette from the Mayor saying: BEST IN SHOW'. What I really like about this book is that it is my type(adventurous).This story made me believe in myself. I was whizzing through the book to see what it would end like. My favorite character would be Bonnie because she is very brave, clever, she is confident with whatever she's doing and is always impressive. She has her head is up high, just like proud dog.

Posted 10 years ago

“Disappointing book recycling scheme The website indicates an acceptance of the majority of books providing they have a bar code and meet the quality criteria. The existence of this scheme has prompted me to buy more books from WH Smith knowing I could responsibly recycle them. However of 18 paperbacks in excellent condition only 2 were considered for return. By my calculations that is an 11% return rate which would never be considered “the majority”, great idea in principle, a fail in practise. I guess it’s ebooks for me going forward and an alternative means of responsible recycling!”

Posted 2 weeks ago

“I had a terrible racist experience at the Royal Preston Hospital branch. The lady at customer service counter named Jackie, served all white customers who came after me and when they left, I started putting my things on the counter.she shouted with extreme arrogance and anger loudly these people came here. I am a doctor working in this Hospital”

Posted 3 months ago

“Charged £19.49 for a packet of cigarettes, also charged £30 for a £15 EE Sim card at Edinburgh Airport. There prices are ridiculous I would never ever recommend them to anybody”

Posted 4 months ago

“I bought a set ove head phones from WHSmith Newcastle airport went on holiday to Zante came home went a way on holiday November to Thailand head phones wouldn’t charge up came home bought a new lead still not charging then finally after trying to get through to WHSmith there POLICY says if not returned within 30 days I might as well put them in the bin I only bought them for going on holidays 30 days GUARANTEED IVE TRIED PHONING HEAD OFFICE ITS A JOKE wait till I go to Newcastle airport in march look out I will be about put your shutters down I even tried to phone the airport store no answer”

Posted 4 months ago

“All us nit what it seems don’t buy from them and keep their company going”

Posted 4 months ago

“I've attempted to set up an " on - line " account and I'm not sure that l succeeded it's very frustrating when you can't verify it ! Unfortunately I'm not into all the advanced technology , a " voice " on the phone is preferable , but that service is not evident”

Posted 4 months ago

“Went into WHSmiths in local hospital, asked to buy some heyfever tablets. The new staff member said we have non in in a rude way. I looked on the shelf behind her and said there on the shelf to the new shop assistant. New shop assistant said owe there in a rude way.. Ran out of the brand I buy. Different brand that I could not use on the shelf. I said to the shop assistant sorry but they are a different brand. She rolled her eyes at me and stared at me in a rude way and she stuck her nose up at me. Was going to buy a drink from the shop. I put the drink down and walked out the shop. Normaly buy my lunch and news paper from there because it is convenient. This experience has put me off going there again or shopping at any WHSmiths store. I have a learning difficulty and sometimes need help off the Shop Assistant if don’t know where an item is. Staff need training in equal opportunities, discrimination and learning difficulties and disabilities.x”

Posted 7 months ago

“Post office counter in Plymouth is appalling. When I got there there was a queue. The one person had vanished 5 minutes before and o wIted for another 5 minutes. By then 20 people queueing. Still no sign. No explanation as to where the person had gone. Just stood there like dummies. Even when there is someone there, you wait for half an hour. So slow. Uselessness and not good enough. I will never use this place again.”

Posted 8 months ago

“My order which I made 11 May still hasn’t been shipped. I’ve emailed three times but no reply. Order no. 19464213 Very poor service and communication Fran Townson”

Posted 11 months ago

“Orpington store … says book offer 2 for £12.. yet when you get to the till they charge you full price … it’s just a scam … do what you say you will …I left books and bought nothing … no wonder the store is empty”

Posted 1 year ago

“Sir your wh Smith store in dwarka sec_21 metro station is very big problem in product availability like kurkure and more product I will go any time in your store product is not available every time another advice please put a momos counter and Chinese food please reply asap and take seriusly”

Posted 1 year ago

“Attempted to cancel on line order viacweb chat within minutes of placing it It may have been my error but delivery address was incorrect. Advised this cant be done. Frustrating exchange with web chat ... Unable to forward my message. Advised to complain via email ....”

Posted 1 year ago

“I have visited the WHS Hayes branch on 4 different occasions and have been very disappointed. There is a total disregard to customer service and customers are treated as vegetables. I stood in a que of more than 18 people and there was just one counter operating, whereas there are 5 counters available and always closed. The clerk at the counter was competing with the costumer with a game called " Let's see, can you stand longer OR can I work slower" whereas there was a blond haired Asian talking on the phone and walking in and out the doors past the waiting customer, Totally ignoring them and without a single word of apology for the delay. Laughing and giggling she spent 25 minutes on the phone and then disappeared. This happened on two occasions Next time take a packed lunch and a sleeping bag too, you never know things might get Worse”

Posted 1 year ago

“i have placed an order for signed book of Molly Mae - since February 2022 now we are in mid of May 2022!! first of all very easy payment to take your money. hardly to communicate with what ever support team, as there is only email and no direct contact to call. second i never received any update from WHsmith only confirmation for payment. i asked to refund as i sent the receipt and the order number usual no replay or response i have tried to cancel order from my account on the WHSmith website there is only cancellation option as there is no refund and i have asked to cancel the order bur also there is no confirmation for the cancel or refund ,,,, it was very bad experience to deal with WHsmith wasting time, wasting effort waiting for some one to replay or confirm very stupid website and unhelpful A&Q as there is no direct instruction for refund !!!! ....”

Posted 1 year ago

“Using a self service till in store I was charged more for a credit card purchase than that shown on my receipt! No explanation but did refund when shown in store. Check your card receipt against your statement!”

Posted 1 year ago

“I f I could give this company no stars, I would. They have merged with the post office in Finchley Road and they are hopelessly inefficient. Recently I have stood in two queues waiting to conduct a simple transaction for over an hour with ONE person at the counter and a rude and ignorant "manager" who told me there was nothing he could do about it. I will never go into this place again, and the will buy items I was planning to purchase elsewhere. Please avoid this place if you can.”

Posted 2 years ago

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Whsmith is rated 2.1 based on 123 reviews