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Whsmith Reviews

2.1 Rating 123 Reviews

23 %

of reviewers recommend Whsmith

Company Reviews

2.1

Based on 123 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Read Whsmith Reviews

About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they had the exact things i required at great prices. the items i bought are extremely good and I love each and everyone of them”

Posted 6 years ago

“Good choice of books and offers on childrens books which means my two children now have 2 books each to read this summer! (anything that gets kids reading is great for me....)”

Posted 6 years ago

“High street giant WHSmithstores reported its highest sales figures in 14 years. Also, data shows 8% rise in annual profits. It is massive success for this retailer. What’s been behind the strong performance of WHSmith? firstly, selling not only reading material secondly, growing demand for food and drink on-the-go also, separating its travel and high street stores with different stocking priorities traveling stores, found in airports and rail stations, now stock over 50% food, drinks and confectionery affordable food options, cheaper than for example M&S etc. popularity of its tasty meal deals also, this retailer teamed up with Zoella, one of the most popular and high profile YouTubers, to launch a brand new book club. It was very exciting move. in addition, increasing brand awareness and driving sales also, this retailer has managed to capitalise on the recent trend for the digital detox – a reaction against the often all-consuming nature of modern technology the popularity of bullet journals and other non-digital productivity methods could also be behind the surge. Despite sales of colouring books waning slightly in the last quarter, the retailer has still seen strong stationery sales. By noticed need for convenience and partnering with social influencers, WHSmith has managed to satisfy the changing needs of consumers.”

Posted 6 years ago

“I purchased a number of books for my holiday”

Posted 6 years ago

“Easy to use and order online”

Posted 6 years ago

“Some good offers on, however the prices are too high compared to the Works or Waterstones.”

Posted 5 years ago

“good choice of greetings cards and helpful staff.”

Posted 6 years ago

“Good product right price”

Posted 6 years ago

“Lovely young lady in our Colchester Hospital Branch, called Amanda, helped us with phone charger, cables etc as well as the usual hair brush, comb, flannel (no soap??!!), toothbrush, toothpaste for a neighbour who had been admitted suddenly. Downside....outrageous prices!!!!!!!!!”

Posted 1 month ago

“I had no issues with the company up until now. I have ordered a book from the Step into Reading series about baseball a few months ago. I waited weeks and weeks and eventually I got an e-mail saying that my order got cancelled as this book is no longer available. Well if it’s no longer available then why have it on the website available for ordering? But anyway, no problem! I’ll just order a different book from the same series. Again, waited weeks and weeks and I recieve the SAME e-mail. The book is no longer available. WHSmith, could you please not bother putting books on your website that aren’t actually available to order? Because it’s a massive waste of time for people to order them and wait, only to find out that their orders got cancelled. Thanks.”

Posted 2 years ago

“Ordered book for delivery to shop which was delivered quickly. Shame about the problem of getting the book in the shop as there was no information about where to collect the book from. Obvious choice is book counter, the book department being unmanned !!, so eventually went to main shop checkout and found they have the items delivered directly to store adjacent to main checkout tills.”

Posted 5 years ago

“Great price for the book I wanted, however when I went to track the status of my order - the tracking section of the website was down. Had to wait until W H Smiths emailed me to let me know the status of my order.”

Posted 6 years ago

“Good selection of books but again overpriced”

Posted 6 years ago

“Just purchased 400 quids worth of gift cards by mistake from WH Smith only to find out when I got home that they're egift cards and non returnable. I thought I was buying normal debit card but plastic free version. I'd never heard of egift cards before. If I had known you have to set up an online account then I wouldn't have chosen and purchased these cards. It wouldn't have taken much to tell me I was buying an electronic gift card and need to open an online account. I'm not young and dont fully understand computers and modern tech. How can I give these out to the older folk who dont know how set up accounts to use them ? Maybe the staff think everyone knew about these things and feel there is no need to tell or remind the older people exactly what they're buying. I feel a little ripped off to be honest. E gift cards have ruined Christmas. My fault for not being up-to-date with these things. The staff were polite and happy so no issues there.”

Posted 4 months ago

“Still waiting for my order and no update. No phone contact available just directed to web chat or email. No satisfactory contact with web chat. Told to wait another 5-7 working days. Will request refund. Wont be shopping again with this retailer.”

Posted 1 year ago

“have tried in vain to get a replacement xmas present for my grandson. Call centre not able to get thro, online chat failed sadly. shops cannot goods between shops. Ended up 2hrs later and no contact at all. Now going back original shop for a refund. Never again will I shop at W H Smiths.”

Posted 1 year ago

“have tried in vain to get a replacement xmas present for my grandson. Call centre not able to get thro, online chat failed sadly. shops cannot goods between shops. Ended up 2hrs later and no contact at all. Now going back original shop for a refund. Never again will I shop at W H Smiths.”

Posted 1 year ago

“Tried for over 1 hour to speak to someone to order a couple of items. The same with most company's they say they are busy and someone should be with me soon. 2 hours later still can't get a answer, waste of time. Won't try to order from them again.”

Posted 4 years ago

“Placed an online order for 5 items on 04/12/19 for store collection. Thought this would be more reliable than delivery.. Had an email on 09/12/19 staying 4 items were ready for collection, great! Went into store to collect on my lunch break, a member of staff rang upstairs for someone to bring down my order... 10 mins later still nothing... 20 mins later they say they can’t find my order and a staff member offers to walk me around the store and pick out the items I ordered instead. 5 mins later my package is finally found, a bit dusty, but I really didn’t care at the is point. 15 days after my original order date I’m wondering why I haven’t received my 5th item (the most important) I call the number recommended, 20 mins later on hold I hang up as I have to get back to work, ring again.. 25 mins on hold and have to hang up again, next day try again, finally get answered 21 mins in. On querying my final item, I get told it’s out of stock at the publisher and they don’t know when it will be back in stock yet! No e-mail telling me this, no apology from the customer service number I rang, I just have to wait apparently, very poor. The only good thing about this ordeal (which gave the 2nd star) was the customer service in WHSmith Salisbury, all staff I dealt with were polite, apologetic and clearly concerned about how long I was waiting in store. A simple email apologising would have been enough, I really didn’t expect this from WHSmith of all places, I ordered the product here as I thought i wouldn’t have to worry. I wish I’d read the reviews as well”

Posted 4 years ago

“How does WHSmith survive, books so overpriced but without the pleasure of shopping in a well laid out store like it's main high street competitor.”

Posted 5 years ago

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Whsmith is rated 2.1 based on 123 reviews