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Wightlink LTD Reviews

4.7 Rating 4,029 Reviews
94 %
of reviewers recommend Wightlink LTD
Company Reviews Questions Metrics
4.7
Based on 4,029 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wightlink LTD Reviews
Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Aaron Hamilton
Verified Buyer
“Loving the terminal now, easy access to all facilities and great on board. Would always recommend”
Helpful Report
Posted 7 years ago
Julie Kilvert-Jones
Verified Buyer
“All was perfect, a fabulous sailing and the organisation and timing were spot on ! Really friendly and helpful staff too. We would definitely recommend and will ourselves again. Thank you so much...”
Helpful Report
Posted 7 years ago
Tracey
Verified Buyer
“Friendly helpful staff and clean ferry with good facilities - a lovely 'voyage'!”
Helpful Report
Posted 7 years ago
Stefanie Sievers
Verified Buyer
“Easy check-in, good service - very good experience, overall!”
Helpful Report
Posted 7 years ago
Jane
Verified Buyer
“I travel on Wightlink from Portsmouth - Fishbourne quite regularly and aways find the ferries to be on time, fast to load and unload and the staff very helpful. Would recommend Wightlink”
Helpful Report
Posted 7 years ago
Simon Jackson
Verified Buyer
“Efficient service”
Helpful Report
Posted 7 years ago
Louise Baggs
Verified Buyer
“Excellent service, friendly staff. Would recommend”
Helpful Report
Posted 7 years ago
Craig Molineux
Verified Buyer
“very easy to check in and board and a very nice place to sit on the deck and watch the boats sail past”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Easy online booking. Efficient check in service. Ferrys lovely and clean. Friendly staff.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“All was great apart from having no pre-checkin parking at Fishbourne”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Staff very friendly. Pleasant journey. Good facilities at both Portsmouth and Fishbourne Ports and on the ship.”
Helpful Report
Posted 7 years ago
ISB
Verified Buyer
“Very convenient, fast, punctual and comfortable.”
Helpful Report
Posted 7 years ago
Kevin Pillen
Verified Buyer
“You got us to our holiday in a professional and comfortable manner as always”
Helpful Report
Posted 7 years ago
Maria
Verified Buyer
“Everyone is always bright cheerful and makes our journeys a pleasant experience”
Helpful Report
Posted 7 years ago
David Elsom
Verified Buyer
“Number plate recognition on arrival, greeted with names, squeezed onto earlier ferry when returning as arrived early. Couldn’t be more helpful.”
Helpful Report
Posted 7 years ago
M.P.
Verified Buyer
“Excellent service, but expensive.”
Helpful Report
Posted 7 years ago
Alan
Verified Buyer
“Friendly and helpful staff. We arrived early and they got us on the earlier ferry. Couldn’t have been better. Good value for money to.”
Helpful Report
Posted 7 years ago
David
Verified Buyer
“was an easy crossing”
Helpful Report
Posted 7 years ago
Claire Lockett
Verified Buyer
“Easy to use and book service friendly staff. Thank you”
Helpful Report
Posted 7 years ago
Robert G C Williams
Verified Buyer
“Staff very helpful, polite and friendly but when we arrived early for our 1000 ferry, we were put in the stand-by queue for the 0930 one. There was 1 car in lane 1, which we joined and 1 car in lane 2 but when the stand-by cars were called onto the ferry it was about 10 or 12 cars in lane 2 that were called forward. We were very disappointed at the apparent arbitrary way this was carried out. Staff on the ship helpful and courteous, explaining that dogs are not allowed on the carpeted areas, which I quite understand but elsewhere the floor is very slippery and it is not suitable for dogs, perhaps a rubberised area would be more acceptable? My wife purchased a Turkey sandwich on brown bread but it was totally inedible, the Turkey was reconstituted and tasteless. It went into the bin. The quality of this food does not meet the standard of the rest of your service and we will never buy sandwiches again, as we object to paying for inedible food, that was not cheap.”
Helpful Report
Posted 7 years ago
Wightlink LTD is rated 4.7 based on 4,029 reviews
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