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Wightlink LTD Reviews

4.7 Rating 4,029 Reviews
94 %
of reviewers recommend Wightlink LTD
Company Reviews Questions Metrics
4.7
Based on 4,029 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wightlink LTD Reviews
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Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Ken Lock
Verified Buyer
“I have been using Wightlink for more than eight years and except for one incident I have had great service”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Very good experience on both journeys”
Helpful Report
Posted 7 years ago
Andrew Challiss
Verified Buyer
“Until now my partner would not go on a boat, now she wants to go again. Both of us had would like to thank you for a really good day out.”
Helpful Report
Posted 7 years ago
HANNAH MCNALLY
Verified Buyer
“Absolutely lovely staff, very easy to use, clean and very helpful.”
Helpful Report
Posted 7 years ago
Diana
Verified Buyer
“Excellent customer service. Quick efficient and pleasurable. Friendly staff and easy to drive on and off.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Easy booking system and great customer advisor who was able to amend our booking at short notice (due to car breakdown)”
Helpful Report
Posted 7 years ago
Ian Platt
Verified Buyer
“Have been using the Fishbourne/ Portsmouth sailing for nearly a year now. Excellent service all round”
Helpful Report
Posted 7 years ago
Paul Haslam
Verified Buyer
“Excellent service travelling to Yarmouth and return on 10th Aug. We were kept really well informed of delays due to high winds, very impressed as you must have been really busy dealing with the problem. Certainly recommend Wightlink”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Great service and staff. Always can have a little giggle with them which makes it all the more fun going on holiday to the Isle of Wight. When the second boat gets its refit (I’m presuming it’s going to happen)? it’ll be even better!!”
Helpful Report
Posted 7 years ago
Peter Impey
Verified Buyer
“Very well organised to get the cars vans lorries on the ferry and off. Staff were very polite and did their jobs very well”
Helpful Report
Posted 7 years ago
Gerry Canning
Verified Buyer
“Very helpful crew gave us good service loading up at Portsmouth.”
Helpful Report
Posted 7 years ago
Vicky Michaels
Verified Buyer
“First time travelling with Wightlnk found them very efficient”
Helpful Report
Posted 7 years ago
Eric Aldridge
Verified Buyer
“Both ferries slightly late - outbound due to technical problem earlier and adverse weather inbound. No issues for us as the ferry is part of the holiday and we had plenty of time.”
Helpful Report
Posted 7 years ago
Andy Spurrell
Verified Buyer
“Excellent service”
Helpful Report
Posted 7 years ago
John
Verified Buyer
“Everything could not have gone smoother”
Helpful Report
Posted 7 years ago
Tony Gardner
Verified Buyer
“Your staff are a credit to your company they were so helpful , firstly we miss our ferry due to M25 then on our return journey we got there early because my emails stop coming through while on the isle of Wight so the person on the barrier to ferry was very helpful in checking my booking even getting on me on the earlier ferry home thanks .”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Always pleased with the service but would like to praise the staff for the help they gave when I crossed for the first time on a moped. They couldn't have been more kind and helpful. Thanks!”
Helpful Report
Posted 7 years ago
Anthony Butcher
Verified Buyer
“Everything was OK for my crossing, but when there was a delay due to bad weather, maybe a bit more info from the staff dealing with the lane queuing would have been helpful, as some customers seemed to be getting annoyed with the queusing system.”
Helpful Report
Posted 7 years ago
Bridie Woodford
Verified Buyer
“Great people very helpful from start to finish. Took my dog all very friendly to her Never used these boats before. 10 out of 10 clean and a great crossing and on time. Nothing was to much if you needed anything. Thank you so much will be back again”
Helpful Report
Posted 7 years ago
J. Malkin
Verified Buyer
“The friendly staff and efficient but relaxed atmosphere of the Wightlink ferry journey is always a lovely start to our annual IOW holiday”
Helpful Report
Posted 7 years ago
Wightlink LTD is rated 4.7 based on 4,029 reviews
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