Willow Lane Hat Co. Reviews

4.87 Rating 439 Reviews
97 %
of reviewers recommend Willow Lane Hat Co.
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone
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Phone:

8555694035

Email:

hello@shopwillowlane.net

Location:

10620 Southern Highlands Pkwy, ,

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No update on the status of my hat still. Called and didn’t get anywhere with 1st or second customer representative. Just left a a voicemail with a third customer representative.
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Posted 5 months ago
The hat - if you can call it that - was a stiff piece of unwearable, uncomfortable plasticky thing. Wanted to return it and then realized that, because it was on sale (even though it was not a clearance item), it is not returnable. Wish that was made clear. The invoice says “sale” items are not returnable, but the website says “clearance” items are not returnable. Probably intentionally misleading.
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Posted 6 months ago
:( very very poor description of the hat & the sizing is off to the small side as well. The hat looks great if I was shooting a CMT music video but is terrible for real use as lacquered so thick it feels plastic and breathabilty is 0-10. Try that riding in a Vegas Summer. Great I guess for going to the club or hanging out at the pool but riding a solid 0. Would not recco and will return
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Posted 6 months ago
I got the wrong item
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Posted 9 months ago
Terrible experience with the owner named Amy today. Cheap hats do not waste your time and money. The photos are far better quality than the products. You’ll probably get a phone call if you leave a poor review with pathetic attempts at customer service. Do not bother asking for a return label for exchange or refunds. They use the reviews coming down off of the website as leverage to change the reality of what they do to their customers.
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Posted 10 months ago
The hat was too small & did not measure like website said? There was a card in package that said too small in handwriting!! The return policy was also hassle. I will not order from this co again!!!
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Posted 1 year ago
The c is already coming off. Highly disappointed.
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Posted 1 year ago
Willow Lane Hat Co. is rated 4.87 based on 439 reviews