“Having waited more than the time scale for the wood and taking into consideration of the covid pandemic I had to keep ringing regards my order...finally received my wood pieces...7 cut perfect the 8th is a totally thin piece of wood cut to size but totally not the same thickness of the others...after reading the reviews on this sight I wont be ordering from this company again.....look at 2nd and 3rd picture you can see diference in thickness should be 9mm and even the wood on the thin piece is a different colour and a thickness of 4mm!!!”
“Ordered 96 pieces of melamine MDF cut to size received, 4 square pieces of cheap 4mm ply wood No answer on the helpline. Two weeks late and no responses to any contacts. Reported to trading standards as this doesn't seem like mistake from reading previous reviews. Spent nearly £400 and received 4 pieces of ply. Fraudulent company.”
“Beginning to think I've been scammed.
Wood ordered 7th April. Contacted 9th of April to ask if I could make a change. Told no, it had already been cut. Fast forward to today (23rd April). Wood still hasn't arrived and no definitive answer for when it will. Dreadful, dreadful customer service.”
“This company shouldn’t be on the market 10 days late on order. called 3 days in row to hear same excuse and same story with a promise to call back later that day but guess what they never call back. They won’t refund either. Transaction is being disputed with my bank. Complete scam and waste of time.”
“Well they have been chasing me for a review, here you go! Had a simple order worth £19, ask them if they could make an additional cut (with very clear description and instruction in writing), could not get any info re when the order would be delivered, but was patient considering pandemic issues. Had to rebook my tradesman few times. They finally called and asked me to pay extra £50 to make an additional cut. I paid and went through what i needed again over a phone. Received a product with a cut to 2.5 cm instead of 25cm! emailed them. got reply to call and provide a card number for a refund. three weeks later no refund. Called them about five times, every tie waiting for 15 min on a line. Was passed around to departments that don't pick up phone, had to redial, told every time the refund would be issued "today". Had to pay someone else to cut the correct item. I am now fed up and going to raise a dispute with my credit card company to get my £50 back.”
“I changed my mind shortly after placing my order. I placed the order 6pm Saturday 3rd Jan, emailed to cancel Sunday morning. They do not cancel any orders as they are custom made. I have no problem with this policy, IF the work has started. I called to discuss this, after waiting 24 hours for a response and an hour on hold I was told my order was actually in production and would be shipped soon. This was almost certainly incorrect, my order did not ship until 13th Jan and it is 8 small pieces. Unless of course they just cut one piece per day...
Wood arrives and the quality is poor. The corners are smashed in as not packed properly and the pieces have not been cut square. The blade on the saw used was not square to the table. I would normally contact the supplier to discuss, rather than just leaving bad reviews, but honestly, I'm busy, I don't have an hour to waste to be told some nonsense policy.”
“Placed an order on 25th nov, expected delivery 4th Dec Nothing by 8th Dec phoned and said it hadn’t been processed yet. Told it would be dispatched by end of that week. Numerous phone calls, everyone being fobbed off with another excuse. 3 phone calls on 18th explained it was for part of a Xmas gift. Told it would be with me by Tuesday 22nd, waited in for delivery and nothing. Rang again on Tuesday to be told it would definitely be with me before Xmas. Here I am Xmas eve at 5pm, still no sheet and will have a very disappointed child who has no desk for tomorrow. Disgraceful company DO NOT ORDER FROM THEM!!!!”
“DO NOT USE THIS COMPANY. Useless company! I don’t believe the positive reviews here, they have to be fake! Waiting 33 days for my items which should have been dispatched within 3-14 days. Called them multiple times and they tell me it will be dispatched that day! That was a week ago, called again today and got the same story! Still no dispatch notice today. This company is an absolute scam. Quick to take your money within the day, and then no word from them for over a month! Wish I’d read the reviews here before ordering.”
“I don't even want to give 1 star, it is obvious I have been scammed by reading the reviews, luckily my order was relatively small this time but as a professional carpenter with 4 guys working for me i would have found a service like this very useful, possibly spending hundreds of pounds each month, but I am so disappointed with them I just wish I had read reviews first! I am contacting google as they should never be on the 1st page of a search, they are just scammers. DO NOT USE!!!!!”
“Cowboys and rip off merchants.
Been waiting since Aug 6th.
Waiting for PayPal to refund me. Passing Leicester on Wednesday, going to pop in and see what they've got to say for themselves.”
“Where do you start? Really poor customer service, rare replies to emails and no answer to phone calls! After 7 weeks the order finally arrived (to my surprise) Crack on the underside and looked as if it had been cut with a blunt blade as the cut was ragged. Did’t contact them as I could just still use the item and to be honest I didn’t have the will to attempt a complaint! DO NOT USE THIS COMPANY. They will be out of business anytime soon I would imagine/hope.”
“Placed an order with them which never arrived and only after 2 months I was able to get a refund from PayPal. They do not answer emails or their telephone. Avoid at all costs!”
“I am still waiting for Delivery of my order after 3 months. They take your money and don’t deliver. Disgusting company!
I can’t answer any of your questions as it hasn’t been delivered at all.”
“Totally useless, a scam. Website looks perfectly professional but goods never arrive. Email enquiries receive meaningless automated replies and they do not answer the phone. Go to B & Q instead and you'll get a good service.”
