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Woodstove-Fireplaceglass Reviews

4.9 Rating 1,546 Reviews

96 %

of reviewers recommend Woodstove-Fireplaceglass

Company Reviews

Product Reviews

4.9

Based on 1,546 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Woodstove-Fireplaceglass:

Woodstove-FireplaceGlass are your experts in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

info@woodstove-fireplaceglass.com

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Woodstove-Fireplaceglass 5 star review on 26th February 2024

Woodstove-Fireplaceglass 5 star review on 15th February 2024

Woodstove-Fireplaceglass 5 star review on 2nd February 2024

Woodstove-Fireplaceglass 5 star review on 2nd February 2024

Woodstove-Fireplaceglass 5 star review on 23rd December 2023

Woodstove-Fireplaceglass 5 star review on 21st December 2023

Woodstove-Fireplaceglass 5 star review on 19th December 2023

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cloudy not clear. I’ve seen much better”

Posted 3 weeks ago

“The wrong piece was shipped. Awaiting correct one.”

Posted 2 months ago

“Everything arrived in good order and Fit perfect”

Posted 3 months ago

“The glass was very nice for my 2004 Lopi Endeavor wood stove and despite what I thought was inadequate packing, but it was not, the glass arrived in one piece. I give that a (5). The price was resonable also. My problem was that I asked for a gasket for my installation and was given the wrong type and size. My stove needed a 1/4” rope gasket to go in the channel in the door retainer and not have the flat gasket I was sent, and told to wrap around the edge and both sides of the glass. This resulted in the retaining clips setting at an angle and not flush with the glass and the door retainer did not set in the door frame correctly to finish the replacement of the glass in the door. This cost me time and extra money and a cold house for a week before I was able to get the correct gasket. There are a-lot of different wood stoves out there, but all glass installations are not the same. So buyer beware and trust your instincts (because I had replaced the glass a few years ago and had done it correctly then, but went with what I was told was “correct” this time) Know what you need and don’t assume the sellers do. I give this a (1) I thought it would take a couple of days to get the glass, but it was about a week.”

Posted 4 months ago

Sandy, you ordered the flat tape gasket, so that is what was sent. Not sure of the issue with the packaging? It is rapped in foam and in a heavy box. As far a shipping time, your order was ordered the evening of the 4th and shipped on the 5th? You selected free ground shipping....and sorry in December x-mas season packages move slower than normal.

Posted 1 month ago

“Ordered wood stove door gasket. First package contained only the glue. contact with company they sent the gasket. Asked company where were directions. They said there are none, look on the web. This certainly wasn't a "kit" as advertised.”

Posted 6 months ago

Well like we expressed, There was an issue with the shipper that several packages were opened and missing items on several orders in that time frame. Or it could be that we made a mistake on the order and just plain missed the item. In either case is was not purposeful. We immediately shipped you out a new one. On the Directions....We do not supply those because we cannot. Those kits fit several brands and models of stoves so there is no way for us to know what you are using them on. There are typically instructions in your owners manual as well as several videos and information on the web. We alway recommend referring to you Mfg specs. In the description we do not claim to have any instructions. Hope this helps you understand the situation. Mike

Posted 6 months ago

“The order did not include the gasket material I ordered with the glass but got charged for it. Please check my order out and send me the gasket material. Thank you”

Posted 7 months ago

Hey Mike, I just had seen your review and was a little confused...... you mentioned that you did not receive a gasket, but if you look at your order....you did not order a gasket?? So that is why we did not send you one. I have attached your order so you could confirm what we have on our end. Thank you, Mike

Posted 7 months ago

“Pretty sure you aren't going to want to post this one. I don't HAVE a view of the fire yet because due to errors on the part of you guys, myself & UPS, I still don't have the glass. Working on my end with UPS to track the package. Wish me luck!”

Posted 10 months ago

Hey Jim...... All reviews do get posted, Good and Bad. But since we do an excellent job, Most every one is a positive!! I understand your frustration, but as we have discussed before - if you enter in the incorrect address, we have no way of knowing its not yours. We shipped it to the address you entered. UPS delivered it to the address you entered. Everyone did exactly what you asked for. Personal responsibility will help you avoid these issues in the future.

Posted 9 months ago

“Please reword vocab when referencing "custom" cut options. Drop downs allude select choices that are available to be cut based on material and machine capability. While actually typing in custom numbers is in direct relation to a custom cut. Otherwise, wonderful customer service and even if I cannot use or return this item, cuts look clean, thank you.”

Posted 11 months ago

“I was sold gasket tape i did not need for my new window glass. 15$ could have been spent on what i do need. That could have been the money for the magnetic thermometer i need for my stove pipe. Product was sent on time as promised. I think it was a little pricey. But i had to have it. Bring back the good old days when life was affordable.”

Posted 1 year ago

“Had to use extra rope to seal glass not thick enough”

Posted 1 year ago

The glass comes a standard 3/16 thickness - it is not made any thicker - and yes on some stoves you have to use additional gasket material.

Posted 1 year ago

“Glass fit as it should,took a bit longer then expected to receive considering the location in reference to me, Ill blame the freight handler on that. packaging had room for improvement as the glass was inside the box banging together. When I opened the box there were shards of Glass from the edges of the 2 pieces, fortunately the glass was not cracked but the edges sustained pretty good damage. I installed them anyway as I needed heat, Time will tell. Thanks for the opportunity to do Business. Larry”

Posted 2 years ago

Looks like the tracking showed a weather delay which slowed it a bit. Ordered on 2/2 and received it on 2/8...not too bad for free ground shipping I think. I made note of the glass chips on your order, so if it becomes an issue let me know. Mike

Posted 2 years ago

“Problem with the shipment:(( The fedex envelope arrived ripped open and empty I reported it to you and hope to get it soon.”

Posted 2 years ago

Sorry that FedEx did not handle this package well! We shipped out a replacement in a 2-Day package as soon as you called. Thanks for shopping with us!

Posted 2 years ago

“HAD THE PLEASURE OF VIEWING THE FIRE ABOUT TWO HR'S. GOT SMOKED UP BURNING FIRE WOOD. OTHER THAN THAT THEY WORKED FINE .”

Posted 2 years ago

The glass getting sooted up has nothing to do with the glass. It can be several different issues. Wood that is not dry enough. Air leakage. Improper installation, allowing air leakage. The type of stove (older inefficient stoves). A lazy vent draft. on and on. You may want to check into these things to see if you can correct the issue.

Posted 2 years ago

“I ordered new glass to have extra on hand for if the glass that's currently on the stove breaks. I haven't opened the box yet so I can't say anything about the quality. The shipping was very fast”

Posted 2 years ago

“New piece of glass from you guys fits great. The piece I purchased a couple of years ago never fit correctly, it was to large and the door always closed under pressure which probably caused it to break. The new one is much better.”

Posted 2 years ago

“There was black markings on it I couldn't get off”

Posted 2 years ago

Those are Mineral deposits in the glass. Mica glass is made out of a mineral that is peeled into sheets. The Mica glass will have imperfections in it....it is the nature of that type of glass. Sorry to hear yours had more than you thought. Some of it is fairly clear, but some have more spots than others.

Posted 2 years ago

“Should be a bit larger”

Posted 3 years ago

“Would of giving 5 stars but paid for 2 day and took 4 days.The glass is awesome. Money was taking out on the 9th and received on the 13th. All good but damn that was 35 etra for 2 day.....”

Posted 3 years ago

According to the tracking information we shipped it the same day it was ordered and the packaged was delivered in 2 days. Did UPS drop it off at the wrong location?

Posted 3 years ago

“Shipment came on time, glass fit perfectly no problem. One question why dose the glass turn black!!! And I can’t clean it, is their a cleaner to remove the blackened stain???)”

Posted 3 years ago

The glass can turn black for many reasons such as burning unseasoned wood, faulty airwash system, wood burning against the glass, not burning hot enough or poor draw. This is not because of the glass. For tips on cleaning wood stove glass check out our glass cleaning page https://www.woodstove-fireplaceglass.com/info/glass-cleaning Do not use stove cleaner as it will eat into the glass making it more difficult to clean over time.

Posted 3 years ago

“Fast delivery and good packaging. Online store was easy to navigate.”

Posted 3 years ago

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Woodstove-Fireplaceglass is rated 4.9 based on 1,546 reviews