Woodstove-Fireplaceglass Reviews

Name: Woodstove-Fireplaceglass
Address: 631 Vermont St, ,, 631 Vermont St, ,, Quincy
Rating: 4.85

4.9 Rating 1,542 Reviews

96 %

of reviewers recommend Woodstove-Fireplaceglass

4.9

Based on 1,542 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Woodstove-Fireplaceglass:

Woodstove-FireplaceGlass are your experts in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

info@woodstove-fireplaceglass.com

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Woodstove-Fireplaceglass 5 star review on 26th February 2024

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was looking and working great for the first few days, then walked in one afternoon from work and it was split almost down the middle. Probably need different type of glass. Live and learn.”

Helpful Report

Posted 2 months ago

Hey Tim, It sounds like an installation issue. If the glass is installed too tightly - too firm, the when the metal expands it can put the glass in a bind because cause it to crack. If you look at the point of origin of the break i would bet that it originates from where a screw or holding bracket is. The ceramic glass you purchased is the correct glass. Mike

Posted 2 months ago

“Product appeared well & arrived quickly. On piece of glass cracked during first fire, but nonetheless I was able to burn during sub zero winter weather without issue. I have not had time to attempt to reach out for replacement.”

Helpful Report

Posted 1 year ago

Todd, Sorry about your glass cracking. That is typically do to an installation issue. That happens when the glass is installed too tightly.

Posted 1 year ago

“We purchased a gasket kit. The adhesive that came with it was so hard to get out and once the gasket was placed the door is almost impossible to shut. We will be removing it and looking elsewhere to purchase a better product. We now only use the side door for fear we won’t be able to close the front door. Terribly disappointed.”

Helpful Report

Posted 1 year ago

Sorry to hear that. The gasket cement needs to be meaded in the tube - not sure if you followed these instructions or not. We keep up on the gasket cement using new fresh stock, but not to say that there might not be a bad one in the bunch. Sorry it didnt work out. Mike

Posted 1 year ago

“Broke after 3 fires. Very disappointing.”

Helpful Report

Posted 2 years ago

Dusty, after speaking to you on the phone, we had determined that you have ordered the incorrect type of glass. You had ordered tempered glass when you needed ceramic (high temp) glass. The installation of an incorrect product will lead to its breaking. Im sure the new replacement ceramic glass will perform as it should.

Posted 2 years ago

“You sent the wrong seal. I needed the glass seal, you sent the door seal.”

Helpful Report

Posted 2 years ago

You ordered a 5/8" rope gasket seal which is for a door. You did not order a glass gasket. If you need a glass tape gasket then you have to order that with your glass.

Posted 2 years ago

“The glass gets fully obscured with grime with every fire. The original glass did not.”

Helpful Report

Posted 2 years ago

Michael sounds like the glass is not sealed properly. I see that a new gasket was not ordered. This is most likely the issue.

Posted 2 years ago

“I ordered a piece of glass for my Lopi 380/440 stove. It came very quickly but did not fit my door opening. I called and they were very friendly and willing to help but said I would be charged to send it back to re cut it. Luckily I have access to a waterjet so I was able to get it cut to make it fit. Overall nice people it seemed but not impressed by the product.”

Helpful Report

Posted 3 years ago

I'm sorry you were disappointed by the product. Hopefully for some clarification and for future reference, if a glass is ordered wrong, then we have the customer cover cost of shipping for a replacement glass. If we made an error in making the glass or sending the incorrect glass, then we will cover the cost of shipping for a replacement. I'm glad you were able to figure out a solution though!

Posted 3 years ago

“Shipping was fast and customer service great, unfortunately, my glass cracked within 20 seconds of starting my first fire. :(”

Helpful Report

Posted 3 years ago

Emily, That is a symptom of the glass being installed too tightly. If you watch our installation video it will help in this process. We do offer a one time replacement for 1/2 off if you would like to take advantage of this offer, just contact us.

Posted 3 years ago

“I had to grind the glass to make it fit. Used a ceramic cut off wheel. It’s all good now”

Helpful Report

Posted 3 years ago

Was the wrong glass ordered? In the future if you run into this issue, please give us a call and we will do our best to rectify the situation. Have a great day!

Posted 3 years ago

Woodstove-Fireplaceglass is rated 4.9 based on 1,542 reviews