Total Hearth Reviews

Name: Total Hearth
Address: 631 Vermont St, Quincy, Illinois
Rating: 4.83

4.8 Rating 1,811 Reviews

96 %

of reviewers recommend Total Hearth

4.8

Based on 1,811 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total Hearth:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total Hearth 5 star review on 13th March 2025

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The glass was cut a little off on the curve . It made it a bit smaller because it wasn’t rounded on that side . I was able to make it work without any leaks.”

Helpful Report

Posted 3 months ago

“Ordered the 7/8" rope gasket kit for my Pacific Energy Vista Classic stove. Shipped quickly. There was plenty of gasket material and plenty of adhesive. I cut/fit/glued in place, let the glue cure overnight, then fired stove the next day. Working so far, hopefully will last a few years as did the original from the factory. I had thought the wood burning season was over but we're having a cold snap here and I'm glad I got the gasket fixed. 4 stars only because it's only been in service for a few hours.”

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Posted 3 months ago

“Glad they had the product I needed. It was shipped and delivered as expected.”

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Posted 5 months ago

“Needed slight adjustment to my Weso door frame to comfortablely fit the supplied glass”

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Posted 5 months ago

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Posted 6 months ago

“great fast shipping, but took 3 weeks to fulfill the order, no mention on the website saying it would take 3 weeks to fulfill the order, only say's fast shipping, so yeah, it shipped fast after 3 weeks. the Glass looks amazing and stronger than the original glass so yes the product is good.”

Helpful Report

Posted 6 months ago

“The replacement baffle fit perfectly into the stove. Excellent product. However, it was shipped via FedEx, and they held onto it for over a week and finally delivered the part after multiple attempts to locate my parcel. Please drop FedEx and ship with a different company. FedEx is terrible on the east side of the US.”

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Posted 6 months ago

“Took awhile to get to us but it seems to work well.”

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Posted 7 months ago

“Glss is perfect but fiber glass rope was to tiny.”

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Posted 8 months ago

“So far only used it 3-4 times and it is terrific. Removes smoke and creosote from the glass. Easy to use. I am impressed. Hope it continues to work this well after many cleanings.”

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Posted 8 months ago

“It fit well”

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Posted 8 months ago

“Glass cracked within a year”

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Posted 9 months ago

“Gasket. Did have to cut in half length wise but easy.”

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Posted 10 months ago

“It's hard to find the mica glass needed for my older wood stove, but this fits perfectly into my stove.”

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Posted 10 months ago

“Prompt helpful service and quick delivery time.”

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Posted 11 months ago

“worked fine, goods delivered in excellent shape.”

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Posted 1 year ago

“Overall the product was good, although slightly smaller than the one is was replacing. I solved the problem by getting a really thick gasket to make it snug. So overall I am happy and would purchase again knowing the fix!”

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Posted 1 year ago

“Glass works great, but with the new gasket it wouldn't fit in the opening (Hearthstone Clydesdale). Had to re-use the old gasket tape. Maybe cutting it 1/16 inch more in both directions. I was afraid I'd break the glass if I tried forcing it in with the new gasket tape.”

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Posted 1 year ago

“Helpful people. Easy to replace the glass”

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Posted 1 year ago

“Good response to faulty parts --- turned out OK.”

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Posted 1 year ago

Total Hearth is rated 4.8 based on 1,811 reviews