Woolovers Reviews

"Feel Woolovers has really changed lately with poorer quality garments and poor customer service. Purchased a merino\/cashmere jumper which developed two holes after very little wear and very gentle washing. I have three others in different colours with no problems at all so felt this was a faulty garment. Reported to customer service who were most unhelpful to the point of rudeness and would not even consider that it could be faulty. Just kept quoting terms and conditions to me! Will not be using them again."

"My husband bought me a lambswool sweater from Woolovers. After only six wearings it has pilled badly and gone shapeless. We contacted their customer services to be told pilling is 'normal'. I don't think so. We have many old lambswool jumpers which are still wearing well after years. I haven't dared wash the Woolovers jumper, as after reading other reviews I am confidently expecting it to shrink. A jumper costing \u00a360 should be better than this.\r\nWoolovers customer service, likewise, is awful; they just didn't seem to care. We could return it, but at our expense.\r\nWe won't by buying from them again I am also making sure that all my friends who have bought their golf jumpers (of much better quality, it seems in the past) from Woolovers know about this poor quality and service."

"I purchased a sweater from WoolOver on March 7, 2022 for $85.02. It is the same sweater that appears on page 32 in their most recent catalogue. My sweater is unraveling. In fact in what I thought was a fluke, I took it to a tailor about a year and a half ago to have a previous hole re-woven. Since then it has unraveled in three more places. Like all my sweaters I have cared for them as instructed on the labels and have had them for years. I wrote the company with this complaint and asking for a refund or at least a partial one. Their response: \"...our returns policy for faulty items, is that these must be reported within 6 month of purchase.\" \r\n\r\nIf I had known that this sweater was made in China I would not have purchased it. \r\nThis is a very inferior product, expensive, and does not instill confidence in further purchases from this company. Photos below"

"...completely ignored my complaint about the quality of their so-called \"Aran\" sweater. It is falling apart at the collar.... avoid these. I called a rather unhelpful contact in their sales office. Then emailed my complaint with a photo and received no reply ....\r\nI will avoid this company in future. They are aptly named; they certainly pulled the wool over my eyes! I have given them a star only because you have to!"

"I ordered a few sweaters as a presents for my family and sent it to Russia. Order took forever to dispatch. Total delivery time from the day of order was 5 weeks. I was fine with it as it is better than not getting it delivered at all. After it was delivered my family reached out to me and sent some photos. One of the sweaters was the wrong color. I was upset and reached out to customer service about my experience. Customer service, the agent with name Olga, said that she is really sorry and asked to sent pictures of the sweater that my family got. I sent it. She said that ti make sure that it is a wrong color I will have to send it AT MY OWN EXPENSE back to England. They will look at the sweater and tell if it is the wrong color. The color that I ordered called \"Marble\"(brown), the color that I got \"Ashes\"(grey)[pictures attached]. So I asked my family to put smth grey near the sweater and take a picture. My sister put standard nike sweatpants and took a picture. I sent that as a response to Olga and said that unfortunately, I can't send the sweater back: 1.it is expensive to send it at my own expense for them \"to look at the color\". 2. It was a gift for Christmas.\r\nOlga's response was completely unprofessional and rude: she said that computer monitors (she made some grammar mistakes) are temp to change the color and makes the sweater look grey. She said that I had been sent the Marble color and that I don't see the difference. She also asked very rudely why I sent her a picture of a sweater with grey pants nearby. She said \"it is not even a wool\". I think it is an absolutely unacceptable customer service that is trying to make you look like a fool. Avoid at any price!"

"I ordered a few sweaters as a presents for my family and sent it to Russia. Order took forever to dispatch. Total delivery time from the day of order was 5 weeks. I was fine with it as it is better than not getting it delivered at all. After it was delivered my family reached out to me and sent some photos. One of the sweaters was the wrong color. I was upset and reached out to customer service about my experience. Customer service, the agent with name Olga, said that she is really sorry and asked to sent pictures of the sweater that my family got. I sent it. She said that ti make sure that it is a wrong color I will have to send it AT MY OWN EXPENSE back to England. They will look at the sweater and tell if it is the wrong color. The color that I ordered called \"Marble\"(brown), the color that I got \"Ashes\"(grey)[pictures attached]. So I asked my family to put smth grey near the sweater and take a picture. My sister put standard nike sweatpants and took a picture. I sent that as a response to Olga and said that unfortunately, I can't send the sweater back: 1.it is expensive to send it at my own expense for them \"to look at the color\". 2. It was a gift for Christmas.\r\nOlga's response was completely unprofessional and rude: she said that computer monitors (she made some grammar mistakes) are temp to change the color and makes the sweater look grey. She said that I had been sent the Marble color and that I don't see the difference. She also asked very rudely why I sent her a picture of a sweater with grey pants nearby. She said \"it is not even a wool\". I think it is an absolutely unacceptable customer service that is trying to make you look like a fool. Avoid at any price!"

"I ordered a few sweaters as a presents for my family and sent it to Russia. Order took forever to dispatch. Total delivery time from the day of order was 5 weeks. I was fine with it as it is better than not getting it delivered at all. After it was delivered my family reached out to me and sent some photos. One of the sweaters was the wrong color. I was upset and reached out to customer service about my experience. Customer service, the agent with name Olga, said that she is really sorry and asked to sent pictures of the sweater that my family got. I sent it. She said that ti make sure that it is a wrong color I will have to send it AT MY OWN EXPENSE back to England. They will look at the sweater and tell if it is the wrong color. The color that I ordered called \"Marble\"(brown), the color that I got \"Ashes\"(grey)[pictures attached]. So I asked my family to put smth grey near the sweater and take a picture. My sister put standard nike sweatpants and took a picture. I sent that as a response to Olga and said that unfortunately, I can't send the sweater back: 1.it is expensive to send it at my own expense for them \"to look at the color\". 2. It was a gift for Christmas.\r\nOlga's response was completely unprofessional and rude: she said that computer monitors (she made some grammar mistakes) are temp to change the color and makes the sweater look grey. She said that I had been sent the Marble color and that I don't see the difference. She also asked very rudely why I sent her a picture of a sweater with grey pants nearby. She said \"it is not even a wool\". I think it is an absolutely unacceptable customer service that is trying to make you look like a fool. Avoid at any price!"