The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.68

4.7 Rating 386 Reviews

92 %

of reviewers recommend The Wool Room

Company Reviews

Questions

Metrics

4.7

Based on 386 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland
Leicester
LE15 8QD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy, the shipment came very quickly and it was packed without any excess plastic or other packaging materials. Loving Woolroom from the very start.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to leave us this review. We're thrilled to read that you're loving Woolroom and appreciate the minimal plastic we use within our packaging :) Kind regards, Adam

Posted 4 years ago

“the quality is top notch, and totally worth the money.”

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Posted 4 years ago

Thank you for taking the time to leave us this review :) We're so glad that you're happy with your purchase, and the quality of Woolroom products. Kind regards, Adam

Posted 4 years ago

“As of today I have not received anything from your company.”

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Posted 4 years ago

“Its' heavy wise and trapping body temperature while sleeping is perfect to me. Thank you”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this review. We're so glad that you're finding your purchase perfect! Kind regards, Adam

Posted 4 years ago

“Can’t say enough about the high quality of service from ordering, shipping and then receiving the order here in California. Product is high quality, packaged well, exactly as described. Feeling lucky that I came across Woolroom. Product and experience is topnotch. Wish this company well.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to leave us this review, and your kind words :) It's great to read that you're happy with your purchase, quality of goods and the service you received. Kind regards, Adam

Posted 4 years ago

“Received the comforter today- love the weight and quality . The shipping was very fast, it was packaged beautifully. a real quality comforter. Thank you !”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase and the quality of your items :) Kind regards, Adam

Posted 4 years ago

“Comfortable awesome product. Delivered promptly and quality made”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase and the quality of Woolroom goods :) Kind regards, Adam

Posted 4 years ago

“Beautiful, well made comforter and mattress protector. Perfect weight! Shipped fast - ordered Wednesday and arrived to me in the US on Monday. Highly recommend!”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to leave us this review. We're so glad that you're happy with your purchase, and the quality of your comforter and protector :) Kind regards, Adam

Posted 4 years ago

“Love my pillows. No more neck pain. Fast delivery. Will not hesitate to order from the Woolroom in the future.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to leave us this review. We're so glad that you're happy with your pillows and that your neck pain has eased as a result :) Kind regards, Adam

Posted 4 years ago

“To my pleasant surprise, I received my order super fast. I ordered pillows on June 19 and received them June 21. Great service. Pillows are nice too.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to leave us this review. We're so glad that you're happy with your purchase, and the service you received :) Kind regards, Adam

Posted 4 years ago

“My pillow arrived in less than a week! I’m not sneezing or wheezing anymore! And it’s very comfortable!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your pillow and that it's improved your sinuses. The benefits of wool are hard to believe until you've experienced them, aren't they! Kind regards, Adam

Posted 4 years ago

“The pillows do not perform as they say. They do not help with the sweats, and they are hard as a rock. We bought the extra wool, but there is no way to stuff the pillow because it is sealed.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this review. We're sorry to read that you're not enjoying your pillow as thousands of others do! It would appear that you bought our Luxury pillow which is not an adjustable product. This is why you cannot add the extra wool, which is for the Deluxe range pillow. While I appreciate that this is frustrating for you, the product title is 'Extra Wool for Deluxe pillows' and the product description clearly states that too. As for not helping with nightsweats, these pillows are scientifically proven to help. It's not just a claim. Can I check whether you're using all-natural bedlinen and not polyester/synthetic? Synthetic fibres are derived from plastic, and therefore inhibit the benefits you'll get from a lovely natural product. I do apologies again that your experience with Woolroom and our all-natural products has not been a pleasant one. Kind regards, Adam

Posted 4 years ago

“I recently purchased 4 wool pillows and a medium weight wool comforter. I am very satisfied with my purchases. My items have met my expectations on quality and practicality. Thank you Woolroom! 🥰”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your Woolroom products and the quality of them. Kind regards, Adam

Posted 4 years ago

“The prosses of ordering my pillow was easy and hassle free”

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Posted 4 years ago

Thank you for taking the time to write a review. I am pleased everything was straightforward and hassle free for you. Kind regards. Karen

Posted 4 years ago

“The service was perfect in every single way. Th pillows I want d were out of stock but they said that up front and that it would take a couple of weeks to get them. They kept me informed of the order every step of the way which was very much appreciated. This was s great experience!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write a review. We are glad you enjoyed your woolroom experience and were fully informed at each step. Kind regards. Customer Service Team

Posted 4 years ago

“I received my wool mattress pad on Monday but I had been told that it would arrive on previous Friday. That was not a problem for me. The packaging, plastic, was ripped open and the cloth bag which contained the pad was dirty. However, the pad itself was not damaged and was clean. I have used it one night & it is great. Worth the money. I would only suggest the you use a box to ship or stronger plastic. I order a lot of things from different vendors and this is the first outside package damage.”

Helpful Report

Posted 4 years ago

Hi Thank you for taking the time to write a review. I apologise that the packaging of your order had been ripped in transit. We are in the process of changing to boxes to ensure that your woolroom products arrive with you in pristine condition. Enjoy your pad. Kind regards. Karen

Posted 4 years ago

“Great turn around within 2 days delivery. Blankets are awesome, exactly as I was expecting and I sleep much better. Thank you :-)”

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Posted 4 years ago

Hi Thank you for writing a great review. I am glad you are experiencing much better sleep with your wool blankets. Kind regards. Karen

Posted 4 years ago

“Great service / Great product - very satisfied!”

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Posted 4 years ago

Thank you for taking the time to write a review. Kind regards. woolroom.

Posted 4 years ago

“Good customer service”

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Posted 4 years ago

Thank you!

Posted 4 years ago

Thanks for taking the time to leave us this review, We're so glad that you're happy with the service received :) Kind regards, Adam

Posted 4 years ago

“Quality of the pillows is excellent; love that they are adjustable and so well made. Customer Service kept me in tune during the entire process to let us know exactly where the product was during the shipping process. Highly recommended!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write a great review. We are so pleased that you are enjoying your new woolroom fully adjustable pillows! Kind regards. Karen

Posted 4 years ago

Thank you so much for taking the time to leave us this review. We're so glad that you're happy with your purchase and the service received :) Kind regards, Adam

Posted 4 years ago

The Wool Room is rated 4.7 based on 386 reviews