Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly late. It shouldn't take weeks to get a small book. Really disappointing as it was intended as a present. Will be going back to Amazon for all further purchases.”

Helpful Report

Posted 6 years ago

Hello there - thank you for your review. We're sorry to hear that your order did not arrive in time. Our Customer Service team will be in touch via help@wordery.com

Posted 6 years ago

“Didn't receive my goods”

Helpful Report

Posted 6 years ago

Hello there - thank you for your review. We're sorry to hear that your order did not arrive. So that we can investigate further and reach a resolution, please contact our Customer Service team at help@wordery.com

Posted 6 years ago

“Poor service poor customer service waited a month in the end for my book if I hadn't messaged three times they wouldn't of even known there was a error with the order they just kept telling me it was coming when it wasn't and I got very little help from the customer service team won't be using them again the 10% off code wouldn't convince me to wait so long for something I could of received In a week cheaper aswell off eBay...”

Helpful Report

Posted 6 years ago

Hello there - thank you for your review. We're sorry to hear that your order was delayed. We can see that the order has since been dispatched. We hope that your order is now with you. If you experience any further issues, please don't hesitate to contact our Customer Service team again at help@wordery.com

Posted 6 years ago

“Delivery was quick but the book had been folded/bent at the end. I presume to fit in packaging. Was a gift, wasn’t very impressed.”

Helpful Report

Posted 6 years ago

Hi there - We are very sorry to hear that your order arrived damaged. Our Customer Services team have just been in touch to try and resolve this for you.

Posted 6 years ago

“I never received the order”

Helpful Report

Posted 6 years ago

Hello Kelly - We're sorry to hear that your order hasn't arrived yet. Please email our Customer Services team at help@wordery.com and confirm your delivery address so that we can help.

Posted 6 years ago

“Not helpful”

Helpful Report

Posted 6 years ago

Hi there - As you're aware we rely on our customers to provide the complete and correct address whilst checking out with us and it looks like you entered the wrong address at checkout. For any more information about this please contact us at help@wordery.com

Posted 6 years ago

“I returned my item over 14 working days ago, and am yet to receive my refund.”

Helpful Report

Posted 6 years ago

Hello there - thank you for your review. We're sorry to hear that you had not received a refund for your order when you contacted us. We can see that the refund has since been applied. You can speed up the refund process by sending a scan or photograph of a proof-of-postage receipt to our Customer Service team at help@wordery.com.

Posted 6 years ago

“I raised query to for returning or refund but I received no timely satisfactory response.”

Helpful Report

Posted 6 years ago

Hello there - thank you for your review. Our Customer Service team aims to respond to all messages within 24 hours and we're pleased to see that your message was responded to in under 3 hours. If you require additional assistance, please don't hesitate to contact our Customer Service team again at help@wordery.com. The opening hours are 9am - 5:30pm Mon - Saturday, and 10am - 4pm on Sundays.

Posted 6 years ago

“After your website failed to accept payment and cancelled the transaction (twice) I bought the book elsewhere. Subsequently I received an email confirming the the sale had, in fact, gone through. When I wrote to revoke the order (now having duplicate through no fault of my own or other seller), I received a stock response saying the order had been processed and could not be cancelled. Very poor website and response.”

Helpful Report

Posted 6 years ago

Hi there - We're ever so sorry about our check out issues on our website. We would like the chance to resolve this issue with you so we have just sent you an email with our Free Postal Address as an apology. For any more information please contact us at help@wordery.com

Posted 6 years ago

“My package was delayed by over a week and i received a notice that it had been delivered when that was untrue. The delivery happened days after the received notice.”

Helpful Report

Posted 6 years ago

Hi Ruth - We're sorry that there was a slight delay on your order, we wonder if the notice you received was from a different order with another seller? If you have any more information to provide about this we would appreciate it if you would contact us at help@wordery.com

Posted 6 years ago

“Terrible. The dimensions given for these cards 51x103x31 was completely wrong they measure 44x75x25mm. In cardboard packaging measuring 350x250x50mm. One star for arriving.”

Helpful Report

Posted 6 years ago

Hi there - We're ever so sorry that you received a different size to what you were expecting. Could you perhaps email us at help@wordery,com so we can resolve this issue for you. For any more information please do not hesitate to contact us here also.

Posted 6 years ago

“The estimated delivery for my order no. 114-4120954-9593038 was "Sept. 19, 2019 - Oct. 4, 2019". I still have not received it. When I try to track it or get some info, I get an error message. I hope this communication will help... Maybe someone at Wordery can solve the problem...”

Helpful Report

Posted 6 years ago

Hi Mado - We're sorry for the error in looking up your order. Please see the email we have sent you today regarding this. For any more information please do not hesitate to contact us at help@wordery.com

Posted 6 years ago

“I still didn't receive my book.”

Helpful Report

Posted 6 years ago

Hi Flavia - We're terribly sorry that you did not receive your order. We sent you an email on the 25th to try and resolve this, please could you let us know how you would like to proceed by replying to the email we have sent you. For any more help please contact us at help@wordery.com

Posted 6 years ago

“Previous books (ordered for book group) sent to incorrect address. Had difficulty persuading your company (very poor customer service)) to sent them to the correct address before the book group meeting. Was told I would get a refund. Collected the books from the incorrect address and returned them to you. Never received a refund but at least I received the books. Decided to give you another chance. This time, no problems encountered.”

Helpful Report

Posted 6 years ago

Hello there - Thank you for your review. We're sorry for the issue with your previous order. Please do not hesitate in getting back in touch on help@wordery.com if we can be of any further assistance to you.

Posted 6 years ago

“Immediately after placing my order I realized I had made a mistake and canceled the order. Because the order did not show up in my order history I assumed it had worked out fine. However, 10 days later I receive an email that the order has been dispatched anyway. I reached out to your customer service, who did not give a clear explanation for this. Moreover, after I replied to this email with more questions, I never received an answer. I will be returning the book following the guidelines given on your website. But if your terms of service state that any order can be canceled if it has not yet been dispatched, then you obviously cannot even guarantee your own terms of service. Even if I had not canceled the order, I would have been extremely unhappy to receive a book only after 10 days. Still, the dispatch of the order even though it had been canceled and the extremely long time it took you to dispatch, would not have been an issue if the customer service had properly dealt with my queries. For this latter reason I will never order on your website again, and will explicitly discourage others from doing so as well.”

Helpful Report

Posted 6 years ago

Dear Loes - Our partner warehouses operate as fast as they can to process orders, often working into the night and early in the morning. This speed benefits the vast majority of our customers and it is unfortunate that it meant we were unable to prevent the dispatch of your order. Please contact us on help@wordery.com if you require information regarding returns.

Posted 6 years ago

“My book arrived in very poor condition. It had been packed so that the book slid around inside its cardboard box. This meant that the corners and front edges of the book were bent. I would be reluctant to use Wordery again.”

Helpful Report

Posted 6 years ago

Hi Alexandra - We're sorry to hear of the issue with your order. Our Customer Services team have just contacted you from help@wordery.com in the hope we can resolve this for you.

Posted 6 years ago

“It was not clear that I had to pay for it. I have taken it off my phone.”

Helpful Report

Posted 6 years ago

Hi Rachel - We are afraid we're unsure what your review is referring to. We'd be grateful if you could contact us on help@wordery.com with some more details about the issue so we can look into it.

Posted 6 years ago

“Delivery took more than a week, and when it finally arrived it was the wrong book inside. The slip said it was the right book, but it was a different one from a similar genre. The new book hasn't yet been delivered, so I can't comment on that yet.”

Helpful Report

Posted 6 years ago

Hello there - We're sorry that you received the wrong book from us and for the inconvenience caused to you. Our Customer Services team have just sent an email to you about your order.

Posted 6 years ago

“This company DOES NOT pay return shipping and takes 21+ days to refund money. Clearly, they know they have you between a rock and a hard place: if you try to return a $15 item, return shipping is $20+ !!! Furthermore, their packing is atrocious: a book that I ordered arrived bent and dog-eared. BUYER BEWARE...”

Helpful Report

Posted 6 years ago

Hello there - thank you for your review. We're sorry to hear of the issue you experienced with the return of your item. So that we can assist, can you please contact our customer service team at help@wordery.com with some details about your order?

Posted 6 years ago

“Ordered book on 1st Oct, expected delivery as quick as another book ordered from Amazon (2 Days) on the same day. By the 8th still no book. when the delivery people finely e mailed me the time slot, i was not going to be in, they gave me an option to leave with my neighbour which I accepted, as i knew they were in all day. when I came home I had a note through my door saying they took parcel back to depot because I wasnt in and would try to deliver again . As this was a Friday and they dont work Weekends I had to wait another 3 days to receive the book the following week. This was a book my son needed for college so to wait this long in a world where deliveries happen usually within a couple of days its a poor service.”

Helpful Report

Posted 6 years ago

Hi there - We are sorry to hear there was a delay in the delivery of your order. We hope you have now received it safely and apologise for any inconvenience caused. Please don't hesitate to contact us on help@wordery.com if we can be of any further assistance.

Posted 6 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews