Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,993 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still awaiting my purchase”

Helpful Report

Posted 5 years ago

Hi Brian - Our apologies that you're still waiting for your order. We would like to resolve this with you so we have just sent you an email. Please contact us at help@wordery.com for any more information.

Posted 5 years ago

“Still haven’t had the book?”

Helpful Report

Posted 5 years ago

Hi Joe - We're ever so sorry that you are yet to receive your order. We have just emailed you regarding this in the hope we can come to a resolution. For any more help please do not hesitate to contact us at help@wordery.com

Posted 5 years ago

“I did not recieve my order”

Helpful Report

Posted 5 years ago

Hi Ruth - We are sorry to hear you haven't received your order. Our Customer Services team have just contacted you from help@wordery.com to resolve this for you.

Posted 5 years ago

“Book has still not been delivered, I am more bothered that I have emailed three times and I have had no email back in 8 days and no update.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. So we can offer a great range of books, we source our specialist items directly from our supplier after a customer places their order. We are unable to expedite delivery times for these books and offer an estimated delivery period rather than a guaranteed delivery date. The book you ordered is being sourced from the United States and for that reason has a dispatch time of around 7 working days. We'll let you know when your order has been dispatched via an automated email. You can also contact our Customer Service team at help@wordery.com

Posted 5 years ago

“It was 11 days from me placing my order before you even dispatched it , meaning that I waited 2 weeks to get my book . Very poor customer service .”

Helpful Report

Posted 5 years ago

Hi Sharon - We are sorry for any misunderstandings. So we can offer a great range of books, we source items from suppliers around the world, and indicate the expected dispatch time within the delivery estimates on our product pages. It looks like your order was dispatched on time, but if you need any assistance, please don't hesitate to contact us on help@wordery.com.

Posted 5 years ago

“Very poor service”

Helpful Report

Posted 5 years ago

Hi There - We're sorry you feel this way. We just checked the order and we're unsure what has made you feel this way, perhaps you could email us at help@wordery.com so we can resolve any issues.

Posted 5 years ago

“I still haven't received the items I ordered.”

Helpful Report

Posted 5 years ago

Hi Pauline - We're terribly sorry you are yet to receive your order. We have just sent you an email to try and resolve this issue with you. For any more information please do not hesitate to contact us at help@wordery.com

Posted 5 years ago

“I'll never buy from you again”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that you experienced issues with the delivery of your parcel. However, we're pleased to see that it was delivered at a later date. Our apologies again for the inconvenience.

Posted 5 years ago

“you failed to respond to my query about cancelling an order. Difficult to contact you”

Helpful Report

Posted 5 years ago

Hi there - Thank you for your review. We're very sorry to hear that. We haven't received any messages from you. Please could you contact with us on help@wordery.com confirming your delivery address and order number and we'll take a look into this for you. We're happy to help :)

Posted 5 years ago

“Unrecyclable wrapping. Book fine, but plastic puts me off. And that makes me rate you low.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. All of our paper and cardboard packaging is made from recycled materials and it’s recyclable, too. Sometimes we do have to use plastic, such as when books are received from the manufacturer in this condition, but we're working on other solutions too.

Posted 5 years ago

“The book never arrived.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order did not arrive. We believe it was lost in the post. We can see that our Customer Service team responded by refunding your order in full.

Posted 5 years ago

“I realised that I got the order wrong therefore l tried to cancel the order .when l emailed your company ,shortly after, but I was informed that the order had be sent, .??.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review When we responded to your query, your order was amongst hundreds of others ready for dispatch. To have prevented the dispatch of your order at that stage would have meant a member of the warehouse team sifting through the parcels in the pallets. This was an unfeasible option for many reasons including the most compelling reason, that it would have delayed the dispatch of hundreds of other customer orders. Please note that we accept returns within 30 days of the delivery of an order.

Posted 5 years ago

“I ordered the book on 7th November. It is now 22nd November and I still haven’t received it despite reporting this to your customer service department on 18th November”

Helpful Report

Posted 5 years ago

Hi Maureen - We are sorry to hear you haven't yet received your order. It looks like our Customer Services team have been in touch today and we hope we'll be able to resolve this soon.

Posted 5 years ago

“Book systematically damaged because of the very poorly made packages. I ordered three book, the three arrived in different packages, all damaged with bent cover and pages.”

Helpful Report

Posted 5 years ago

Hi there - We are sorry to hear your order was damaged. Our Customer Services team have been in touch today and we hope we've been able to resolve things.

Posted 5 years ago

“Delivery was too long to wait for. Price was very reasonable”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order too longer to arrive than you had expected. If you find that your order is running late, please contact our Customer Service team at help@wordery.com so that they can investigate the issue.

Posted 5 years ago

“I had to wait more than one month for the second book I had ordered to be delivered. It was easy to order the books and the paying method too. But I will use Wordery again.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're so sorry to hear that your order was delayed, but we're pleased to hear that it is now safely with you. The delay was caused by a supply issue for one of the books you ordered. If you need any further information, please don't hesitate to contact us as help@wordery.com

Posted 5 years ago

“The description said used but usable. The book was ruined by someone scratching every page. The book I ordered was a scratch art book , which was not usable.”

Helpful Report

Posted 5 years ago

Hello Kathleen - Thank you for your review. We're very sorry to hear your item arrived damaged. Our Customer Services team have just sent an email to you about your order. Once again we apologise for the issue with your order.

Posted 5 years ago

“The case is still outstanding and you are refusing to budge as I am.”

Helpful Report

Posted 5 years ago

Hi Preben - When you contacted us we advised that the listing was correct and the item is exactly as the publisher intended the book to be. As you're already aware we do not even stock the edition you said you thought you had bought. For any more information please contact us at help@wordery.com

Posted 5 years ago

“Sent a book back still had no monies back. It's been a week”

Helpful Report

Posted 5 years ago

Hi Elizabeth - If you have returned a book to us then we can only refund you once we receive it back or if you have your Proof of postage receipt we can refund you in prior to receiving the book back. If you have your Proof of postage then please send us this at help@wordery.com.

Posted 5 years ago

“Never received the item”

Helpful Report

Posted 5 years ago

Hi There - It looks like your item is being held at the local depot due to insufficient address. You should have received a card explaining this. For any more information please do not hesitate to contact us at help@wordery.com

Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,993 reviews