Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,993 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered something & my order was cancelled and my money was refunded there was no explanation for why.”

Helpful Report

Posted 5 years ago

Hi there - It looks like your order was returned to us due to an issue with the address used when ordering. Our Customer Services team have just contacted you from help@wordery.com with some further information.

Posted 5 years ago

“Order made on the 27/11/19 due for delivery in early December. Item delayed, family members birthday gift therefore did not arrive on time. Still waiting for the item to arrive as at the 12/12/19.”

Helpful Report

Posted 5 years ago

Hi Catherine - We're ever so sorry that your order is yet to reach you. We have just emailed you regarding this. For any more help please contact us at help@wordery.com

Posted 5 years ago

“Was told when I bought my book that it would come with a limited edition print When I received the book there was no print Complete con”

Helpful Report

Posted 5 years ago

Hi Darren - we have just sent you an email regarding the item you ordered. For any more help please contact us at help@wordery.com

Posted 5 years ago

“Very bad shop. I bought a book the 15th of november. At the page where you can add to cart it said in stock. The book would be delivered at it’s latest on the third of December, yet i have received no book as i’m writing this. The book was intended as a gift for a national holiday but that’s 8 days over already... great👎👎👎 Can’t as if yet tell about the delivery as it’s still not been delivered. I would get tracking but i haven’t gotten that either.”

Helpful Report

Posted 5 years ago

Hi Flip - We're ever so sorry about the delay with your order. We have just sent you an email regarding the estimates on your order. For any more information please contact us at help@wordery.com

Posted 5 years ago

“Book great but delivery late I wrote but no explanation or apology”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order arrived late, but we are pleased to know that the book is now safely with you. If you ever need any assistance, please contact us at help@wordery.com

Posted 5 years ago

“Books arrived in very flimsy packaging, both books were paper backs and both covers were badly creased. They had been intended as Christmas presents but they look pre owned so I’m too embarrassed to gift them now. Didn’t attempt a returns process as I just don’t have the time to repack, relabel and visit a post office 2 mile walk. Very frustrating”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order arrived damaged. Our Customer Service team will be in touch to discuss a resolution.

Posted 5 years ago

“I still don't have my order”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order has not arrived. Our Customer Service team will be in touch to discuss a resolution.

Posted 5 years ago

“I haven't received the book I ordered.”

Helpful Report

Posted 5 years ago

Dear Charles, Thank you for taking the time to review us. We're really sorry to lean that your order hasn't arrived. Could you contact us on help@wordery.com? Our Customer Services team have just sent you a message about this. The issue you encountered is not usual for our service and we hope you'll give us another chance to impress you in the future.

Posted 5 years ago

Hi Charles - Thank you for your review. We're very sorry to hear that your book hasn't arrived. Our Customer Services team have just sent an email to you regarding your order.

Posted 5 years ago

“No information since the confirmation of my order It is too early to give a comment”

Helpful Report

Posted 5 years ago

Hi Aggie - We are sorry to hear you haven't yet received your order. Our Customer Services team have just been in touch from help@wordery.com so we can resolve this for you.

Posted 5 years ago

“I submitted a complaint a few weeks ago and I still have not had a reply.”

Helpful Report

Posted 5 years ago

Hi there - It looks like our Customer Services team have responded for your initial message on 28th November. If you haven't received our response, we hope you'll check your spam or junk email folder?

Posted 5 years ago

“I am still waiting for a response to my email to wordery of 26 November complaining about the condition in which my book arrived. The front cover was all torn and I therefore cannot gift the book as I intended. I still want to return/exchange the book but to date have just received the auto acknowledgement of my original complaint.”

Helpful Report

Posted 5 years ago

Hi Annaliese - Could you please check your junk folder for our response that we sent on Tue, 26th Nov 2019, 11:47. If you still cannot locate this message then please contact us again at help@wordery.com

Posted 5 years ago

“It took way to long to get and the audio did not include the final chapter. I was very disappointed with this purchase as I belong to a monthly book club so ship time was important and needed the final chapter.”

Helpful Report

Posted 5 years ago

Hi there - We've checked the tracking for your order and it does look like this order was delivered within the estimates we gave. We're sorry to hear the item isn't as expected - our Customer Services team have just got in touch on help@wordery.com to find out more information.

Posted 5 years ago

“Not received item”

Helpful Report

Posted 5 years ago

Hi John - It looks like our Customer Services team have been in touch regarding this order. We hope things are now resolved for you.

Posted 5 years ago

“The book I ordered has half the pages still stuck together.”

Helpful Report

Posted 5 years ago

Hi Tara - We're sorry to hear of this issue with your order. Our Customer Services team have just contacted you from help@wordery.com to resolve this for you.

Posted 5 years ago

“Pre order books to get them dispatched 7 days after the book is released and 4 days for delivery. Surprised a company can operate like this nowadays. Last order from me!”

Helpful Report

Posted 5 years ago

Hi Darren - We're very sorry for the unusual delay with your order. Our Customer Services team have done our best to resolve this for you and we hope your order's now arrived safely.

Posted 5 years ago

“The expected delivery date was not respected at all. The dalay was over one week.”

Helpful Report

Posted 5 years ago

Hi Benjamin - We're sorry that your order is yet to reach you. We have sent you an email now to try and resolve this for you. Please do not hesitate to contact us at help@wordery.com

Posted 5 years ago

“My item still hasn’t been delivered! It was due to arrive over 8 days ago and I have no idea where it is - I received an email on 20/11/2019 saying it had been dispatched.... SO WHERE HAS IT GONE?”

Helpful Report

Posted 5 years ago

Hi Matthew - We're terribly sorry that you have not received your order from us. We have just sent you an email regarding this order in the hope we can come to a resolution. For any more help contact us at help@wordery.com

Posted 5 years ago

Hi Matthew - We're very sorry that there was a problem with your order. It looks like our Customer Services team have already been in touch to resolve this for you.

Posted 5 years ago

“All 4 books delivered serarately over a period of 3 weeks- absolutely no communication from Wordery- chased order 4 times and absolutely no response. Rubbish service.”

Helpful Report

Posted 5 years ago

Hello there - we're sorry to hear that your order was delayed. We can see that our Customer Service team contacted you on November 7th, November 11th and November 12th. We're sorry to hear that you did not receive their messages.

Posted 5 years ago

“I have not received the book I ordered Jill Cadman”

Helpful Report

Posted 5 years ago

Hi Jill - We have just sent an email to you to try and resolve this. In the future it would be a great idea to contact us immediately at help@wordery.com that way we can resolve the issue straight away with you.

Posted 5 years ago

“Absolutely rubbish been waiting about a month for my order!!!”

Helpful Report

Posted 5 years ago

Hi Rhys - Terrible sorry that you are yet to receive this. We have just emailed you to try and resolve this. For any more information please contact us at help@wordery.com

Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,993 reviews