Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,993 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't receive order”

Helpful Report

Posted 5 years ago

Hi Milan - We're very sorry to hear you haven't received your order. Our Customer Services team have been in touch from help@wordery.com to resolve this for you.

Posted 5 years ago

“I returned a book to you about a week ago which arrived before Christmas damaged. This is the third communication I have had with you. I await a reply and a refund. I sent the book back to you: Alexander Hamilton. Penny Henry”

Helpful Report

Posted 5 years ago

Hi Penelope - We are sorry to hear that your order was damaged. It looks like our Customer Services team have contacted you on two previous occasions, and we hope you've received our messages. We've sent another message from help@wordery.com to help resolve this issue.

Posted 5 years ago

“I have not received this item”

Helpful Report

Posted 5 years ago

Dear Olivia - Thank you for your review. We're sorry to hear that your order hasn't arrived. Our Customer Services team have just sent an email to you.

Posted 5 years ago

“Despite asking for a new delivery address, Wordery managed to deliver to a "shop" that doesn't accept deliveries from other companies. Never received what I ordered and have given up trying to "talk" to a computer that says NO!! Afraid I won't be shopping with Wordery again. Didn't receive it.”

Helpful Report

Posted 5 years ago

Dear Jacqueline - Thank you for your review. We're sorry to hear your order hasn't arrived. Our Customer Services team have just sent an email to you. Once again we apologise for the issue with your order.

Posted 5 years ago

“I wrote to complain my granddaughter didn’t get her gift after I ordered it. I haven’t even had a reply !!!!”

Helpful Report

Posted 5 years ago

Hi Paul - We're surprised to hear you have not seen our response to your email which was sent just 3 minutes after you wrote to us. Please check your junk folder for our email and please respond with how you would like to proceed.

Posted 5 years ago

Hello there - We're very sorry to hear that your order hasn't arrived. We can see that our Customer Services team have sent an email to you today about your order. Once again we apologise for the issue with your order.

Posted 5 years ago

“The book we purchased is perfect however the delivery was shocking. No one at your company wanted to take responsibility for a Christmas present ordered on the 14th that was due for delivery between the 18th & 20th which didn’t arrive until the 23rd. After emailing yourselves as we could not track the parcel in any way, you advised if it hadn’t arrived by 24th you’d refund it as you had no way of tracking it either ! It arrived on the 23rd. Left outside a door with no word from the courier at all, not even a knock on the door ! I will not use you again.”

Helpful Report

Posted 5 years ago

Hi Raymond - We're terribly sorry that your order was delayed slightly, we're pleased to hear this did arrive in time for Christmas but our apologies for the parcel being left outside with no notice by the courier we used. We hope you will contact us at help@wordery.com if you would like more information on this.

Posted 5 years ago

“I ordered a book (to give as a Christmas present) on the 11th December that was due to arrive in 2-4 days. It had not arrived on the 20th when I left Cambridge, I have yet to return home so I still don't know if it's arrived (self-service still says "expected delivery 19th December).”

Helpful Report

Posted 5 years ago

Dear Emma - Thank you for your review. Please contact us on help@wordery.com with some details of your order so we can look into this. We're happy to help!

Posted 5 years ago

“I am extremely disappointed with your service. I had been waiting to receive the books for more than one month and I’ve finally received the first parcel on 04th Dec. I was even more disappointed to find, that the front cover of one of the books is damaged. I am still waiting for the second parcel with 'Anatomy & Physiology Student Workbook'. Last time I checked in the local Post office the day before Christmas and couldn’t get any information regarding the delivery. I really expect appropriate compensation from your side. In case you are not able to send me new copies, I would like to receive back the amount paid.”

Helpful Report

Posted 5 years ago

Dear Nina - thank you for your review. Our Customer Services team have sent an email to you yesterday about your order. We look forward to hearing from you on help@wordery.com and we're happy to help.

Posted 5 years ago

“This may be an issue with Royal Mail, but parcel was due to arrive 23rd Dec. Did not arrive until 28th Dec, too late for them to be given as presents onChristmas Day.”

Helpful Report

Posted 5 years ago

Dear Colleen - We are sorry to hear that your order hasn't arrived on time. If you need any further assistance from our part, please get in touch with us on help@wordery.com.

Posted 5 years ago

“Wrong iten send, before Christmas. So disappointed.”

Helpful Report

Posted 5 years ago

Hi Julia - Thank you for taking the time to write your review. We're sorry that you received the wrong book from us and for the inconvenience caused to you. Our Customer Services team have just sent an email to you about this issue. Once again we apologise for the issue with your order.

Posted 5 years ago

“Far too long a wait for the book. Was meant to be a christmas present. Ordered 10th dec and got it 22nd....too late to post.......ridiculous.”

Helpful Report

Posted 5 years ago

Dear Kathryn- Thank you for your review. We're very sorry for the issue with your order. We hope you can accept our apologies for the delay in receiving your order, and we're pleased to hear it has now arrived.

Posted 5 years ago

“Very disappointed with how long I hard to wait for my book .”

Helpful Report

Posted 5 years ago

Hi Sue - We're sorry if there was a delay with your order. If you could kindly contact us at help@wordery.com if you're yet to receive your order.

Posted 5 years ago

“Poor delivery service”

Helpful Report

Posted 5 years ago

Hi Robert - We're sorry you feel this way. Perhaps you could contact us at help@wordery.com if any issues occurred with your order so we can offer a resolution.

Posted 5 years ago

“I received damaged book and I'm very disappointed. Hope you will improve your internal processes in the future.”

Helpful Report

Posted 5 years ago

Hi Anna - We're really sorry that you received a damaged item. We have just sent you an email regarding this damaged item. Please contact us at help@wordery.com for any more help

Posted 5 years ago

“Ordered 4th December, Dispatched 11th, as of today 26th still not arrived, too late for Christmas.”

Helpful Report

Posted 5 years ago

Hi Michael - We expected the order to arrive by the 21st , we're terribly sorry it did not arrive in this time. Your order has been refunded in full. For any more information please contact us at help@wordery.com

Posted 5 years ago

“The book didn't arrive! I contacted you on the 18th and got a generic reply saying that it should arrive by the 12th (even though the delivery date was 14th-18th December). NOT HAPPY! It was my daughter's most desired present. I want an immediate refund!”

Helpful Report

Posted 5 years ago

Hi Shelley - We're ever so sorry for the delay with your order. We're pleased to say that we have refunded you in full for you order now. Please do not hesitate to contact us at help@wordery.com for any more information

Posted 5 years ago

“Books left outside a back door rarely used. No note left through letter box hence some rain damage. System for replacement appeared too complicated so decided to keep damaged books.”

Helpful Report

Posted 5 years ago

Hi Pauline - We're sorry you feel a replacement would be too complicated. Since you have decided to keep the order after all, we will refund you 50% off for the damaged items you received from us since this is not our usual standard. for any more help please contact us at help@wordery.com

Posted 5 years ago

“no book , and no response to my email .Not a great first experience”

Helpful Report

Posted 5 years ago

Hi Susie - If you check our email on the 18th you will see that we did respond to you and we actually refunded your order in full since it did not arrive in time. We're sorry for the delay with your order but we hope you will contact us at help@wordery.com for any more information or help

Posted 5 years ago

“2 of the books not delivered and will be well after Christmas as promised.”

Helpful Report

Posted 5 years ago

Hi Brian - We're sorry that your order was delayed. We have just tried to resolve this issue with you Via email. Please contact us at help@wordery.com for any more information

Posted 5 years ago

“My parcel almost took a month to be delivered and was delayed in the process. I tried to get in touch but had no response. Enjoyed the book though.”

Helpful Report

Posted 5 years ago

Hi Thomas - We're terribly sorry about the delay with your order. We have just emailed you a resolution Via help@wordery.com. We hope you will contact us for any more issues.

Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,993 reviews