Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,993 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order (a xmas gift) has arrived today- it's a hard back and in a completely battered and used condition- it looks second hand- i'm so disappointed to have chosen an online site instead of using a good old fashioned book shop- I'm now left without a xmas gift to give to my niece- extremely poor- wouldn't not recommend- hoping Wordery will get back to me without delay to resolve this matter”

Helpful Report

Posted 5 years ago

Hi Laura - Our many apologies that you received a damaged item from us. All our items should arrive in mint condition. We're pleased to see that we refunded you today for your damaged order and we hope you will contact us at help@wordery.com for any more issues.

Posted 5 years ago

“Really cross size was not made obvious and really wouldn't of thought any book should be that small! Feel like I was conned Will not use ever again and will tell people not to as all.”

Helpful Report

Posted 5 years ago

Hi Deborah - We're sorry you feel this way. We were trying to resolve this with you when you first contacted us but we never received a reply to our question. Before we can resolve the issue we needed to know a bit more information about the issue and the size of the book you received to determine what has happened. Please respond to our email we sent you on the 12th Dec if you would like this issue to be resolved. For any more information please do not hesitate to contact us at help@wordery.com

Posted 5 years ago

“Arrived damaged was very poorly packed.”

Helpful Report

Posted 5 years ago

Hi Ian- We're ever so sorry that you received a damaged order from us. All our items should arrive in mint condition. We have just emailed you to try and resolve this issue with your order. Please contact us at help@wordery.com for any more information

Posted 5 years ago

“Awful! I haven’t received the item I purchased after waiting two/three weeks for it. I emailed three times and received no help at all. They have not given me a refund or told me when my item is. Very disappointed”

Helpful Report

Posted 5 years ago

Hi Hollie - We're terribly sorry this has occurred with your order. We have just emailed you to resolve the issue. Please contact us for any more help at help@wordery.com

Posted 5 years ago

“Service for delivery as been rubbish. Should have had my purchase yesterday and I’m still waiting. No one as given me a time slot or let me know today, they just say it will be here today. I don’t even know who will deliver it. Don’t know if it will be damaged or not. Who knows when I will get my purchase.”

Helpful Report

Posted 5 years ago

Hi Paul - We're sorry for the delay with your order. We have just sent you an email about this and hopefully we can resolve this with you now. For any more help please contact us at help@wordery.com

Posted 5 years ago

“Took forever to ship and customer service was not very good.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that you're not happy with our services. We hope that you are enjoying your purchase, but if you need any assistance, please contact our team at help@wordery.com.

Posted 5 years ago

“I didn’t get my order and you did not respond when I contacted you”

Helpful Report

Posted 5 years ago

Dear Barbara - We've checked this for you and we can see that our Customer Services team have sent an email to you on 12th December. Perhaps it was sent to your spam folder? Please contact us on help@wordery.com we'd like to get our Customer Services team to check that for you again.

Posted 5 years ago

“I bought this book for my niece’s son who loves trucks. I thought it was very expensive and was shocked to see that it was just a paperback style book. I hope he likes the story and pictures, but to be honest; I can buy a book similar to that, for $3. Regards, Wendy Ardma.”

Helpful Report

Posted 5 years ago

Dear Wendy - We're sorry to hear that the item is not quite as you had expected. Our Customer Services team have just sent an email to you. Please accept our apologies for the inconvenience.

Posted 5 years ago

“it took sooooo long”

Helpful Report

Posted 5 years ago

Hello there - Thank you for your review. We're sorry to hear that your parcel arrived late. Although the vast majority of our orders arrive well within our estimates, we believe it's reasonable to allow a few days after the delivery estimate to account for any delays. However, if your parcel still has not arrived, please contact our Customer Service team at help@wordery.com.

Posted 5 years ago

“I still have not received the order??”

Helpful Report

Posted 5 years ago

Hello there - Thank you for your review. We're sorry to hear that your order hasn't arrived. Our Customer Services team have just sent an email to you.

Posted 5 years ago

“I have not been informed that the book has been delivered”

Helpful Report

Posted 5 years ago

Hello there - We're sorry to hear your order hasn't arrived. Please contact us on help@wordery.com with some details about your order, so we can assist with this. We're happy to help!

Posted 5 years ago

“I have ordered three books. Two of them have already arrived very late, however the third one still hasn't arrived unfortunately.”

Helpful Report

Posted 5 years ago

Hi there - We are sorry to hear that your order hasn't arrived. Our Customer Services team have been in touch via email, and we look forward to hearing from you soon.

Posted 5 years ago

“Hello! I wouldn't post the below publicly, however your timeframe on processing and shipping is much too lengthy for an online business. I run one myself and understand the complications behind pick and pack however you really have to keep up with the times so as to not be left behind Amazon...”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that the timeframe for the dispatch and delivery of your order was unsuitable. We specify the delivery estimate on the product page of every item.

Posted 5 years ago

Hi there - So we can offer a great range of books, we source some from worldwide suppliers. These items take longer to dispatch, but this is always indicated within the delivery times shown on our product pages. It looks like your order was dispatched on schedule but if we can be of any further assistance, please don't hesitate to get in touch on help@wordery.com.

Posted 5 years ago

“Time scale to deliver is too long. Also I wanted to cancel the order just after placing it. It had not been dispatched but they wouldn’t allow this. If it had been Amazon they would. I would not use them again.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that you were unable to cancel your order. When an order has progressed too far through fulfillment, it can no longer be cancelled. We're also sorry to hear that the delivery time frame was unsuitable; your order was placed on November 29th and was dispatched on November 30th. It was sent via Royal Mail 2nd class post, which has a 2 - 4 working day delivery estimate. We're happy to accept returns within 30 days of delivery; for information on returns, please contact our Customer Service team at help@wordery.com

Posted 5 years ago

“Usually I have no complaints about wordery. For this order I ordered two books. One arrived timeously as expected but the other took a month to arrive. Ok I did get notification it would be delayed but a month seems excessive and unsurprisingly it arrived too late for the intended birthday recipient.”

Helpful Report

Posted 5 years ago

Hi Susanna - We're very sorry to hear that your order didn't reach you in time. Our Customer Services team have just contacted you from help@wordery.com.

Posted 5 years ago

“Really disappointed. Asked twice t chase my order. Been waiting a month and a half and no idea where it is. I have chased twice and there has been zero empathy or care To the customer. Absolutely embarrassing that I’ve given clear instruction to deliver the goods and all that has come back is dodging the request and rather a defence to a refund. That is terrible considering the complete disregard to customer service and respect to the person who has requested a product. Trust is gone. There are no more chances for this business.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order was lost in the mail and that the delivery estimate for a replacement was not suitable. We are unable to offer next day delivery to Australia, which is around 10000 miles away from our dispatch warehouse.

Posted 5 years ago

“Book arrived 2 months late”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order was delayed. The delay was caused by a miscommunication with one of our suppliers. If your order becomes delayed, please contact our Customer Service team at help@wordery.com

Posted 5 years ago

“Lovely looking book big pictures. However the delivery, in this day and age, was ridiculously long So won’t be ordering from you again. Also the book has the word diaper and in the UK we use the word nappy. If I had known I wouldn’t have ordered it.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that you were unsatisfied with the delivery time of your book. We list delivery estimates on the product pages of all of our items. If an order exceeds our estimates, please contact our Customer Service team at help@wordery.com

Posted 5 years ago

“I was meant to recieve my book on the 5th of Decemeber...still no sign of it on he 13th. Customer assistant has assured me that another one will be sent out shortly.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to say that the address entered on this order, which was confirmed when ordering, was incomplete. The postal service will likely return the item to us as undelivered. Until then, we thank you for your patience.

Posted 5 years ago

“I have to pay return costs to you today. Its one book, I've barely broken even now.”

Helpful Report

Posted 5 years ago

Hi James - We don't cover return costs if the item isn't faulty, and this is outlined on our website. This is in line with the policies of most companies and we're sorry for any misunderstandings.

Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,993 reviews