Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,993 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was awful. Took almost two moths to get my order. Ended up buying at Barnes and noble and it was cheaper and free shipping. So I am stuck with the two I got from here. A total waste. There was no compensation on their part. Extremely disappointed in the service. Will let all my followers know not to shop here.”

Helpful Report

Posted 5 years ago

Dear Christi - We're very sorry for the delay with your order. Our Customer Services team have just sent an email to you. We hope you will accept our apologies for any inconvenience caused to you.

Posted 5 years ago

“I purchased a CD, not a book (my mistake!), but return postage to UK cost me almost as much as the product itself. I'll be buying from local providers in future”

Helpful Report

Posted 5 years ago

“Book arrived with torn dust cover”

Helpful Report

Posted 5 years ago

Hi Susan - We're ever so sorry that you received a damaged item from us since all our items should arrive in perfect condition. We have just sent you an email to try and resolve this issue. For any more information please contact us at help@wordery.com

Posted 5 years ago

“The parcel hasn’t arrived”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order did not arrive. Our Customer Service team has been in touch to arrange a replacement for you.

Posted 5 years ago

“Took way too long to ship, past the expected delivery date. No tracking. Then they charge a fee to return. Not worth your time.”

Helpful Report

Posted 5 years ago

Hello there - we're sorry to hear that your order arrived after our estimate. If you would like to return your order, please contact our Customer Service team at help@wordery.com for assistance.

Posted 5 years ago

“To date 7 January /2020 I have not received the book”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to see that the address on your order, which was confirmed at the point of ordering, was incorrect. The postal service will likely return the parcel to us due to the issue with the address. However, we have replaced your order to an updated address and it should arrive soon.

Posted 5 years ago

“Parcel has not arrived!”

Helpful Report

Posted 5 years ago

Hello there - Thank you for your review. Our Customer Services team have just sent an email to you about your replacement order.

Posted 5 years ago

“Still waiting for my book”

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Posted 5 years ago

Hello there - Thank you for your review. The delivery service may return your order to us as undelivered due to the error in the address. If your order is returned to us we will be in touch with you as soon as possible. Please contact u son help@wordery.com if we can be of any further assistance to you.

Posted 5 years ago

Hello there - Thank you for your review. We've checked this and we can see that your delivery address was incorrect. The delivery service may return your order to us as undelivered due to the error in the address. If your order is returned to us we will be in touch with you as soon as possible.

Posted 5 years ago

“Still waiting for my delivery. Can I have my refund if the goods purchased cannot be delivered”

Helpful Report

Posted 5 years ago

Hello there - We're very sorry to hear your order hasn't arrived. Our Customer Service team have just sent an email to you. Once again we apologise for the issue with your order.

Posted 5 years ago

“Where is my book?”

Helpful Report

Posted 5 years ago

Hi there - We are sorry to hear your order hasn't arrived yet. Our Customer Services team have just been in touch from help@wordery.com, and we hope to resolve this for you soon.

Posted 5 years ago

“Very disappointing I cancelled my order immediately but your company said it wasn't quick enough so don't offer the option to cancel if it's not really a viable option..I usually order books from Amazon but wanted to see if I could find an alternative. Wordery is not it! I'm Now stuck with 2 audio books which I bought for the illustrations...useless... I was looking at the hardback so don't know how the order jumped to an audio book which was only apparent after I checked out. When I contacted you I was dismissed and told to come back afer they arrived to discuss the possibility of a return. This felt like a ploy to make the return as difficult as possible so I now have no trust in your company and will ensure my wide network of readers know to avoid your company.”

Helpful Report

Posted 5 years ago

Hi Alice - We do try to cancel orders wherever possible, but unfortunately this wasn't possible on this occasion. Our warehouse work very quickly to dispatch orders and we're sorry this didn't work in your favour on this occasion. We don't appear to have received any contact from you regarding returns. If you'd like further assistance, please do get in touch on help@wordery.com.

Posted 5 years ago

“I am not recive nothing 😢”

Helpful Report

Posted 5 years ago

Hi Cristian - Our Customer Services team have just sent you an email regarding this order. We hope to resolve this for you soon.

Posted 5 years ago

“Terrible Service”

Helpful Report

Posted 5 years ago

Hi Kieran - We're very sorry that there was a delay with your order. Our Customer Services team have worked on resolving this for you, and we hope the order has now arrived safely. Please don't hesitate to contact us on help@wordery.com if we can be of any further assistance.

Posted 5 years ago

“new book bought as gift badly marked therefore totally unsuitable. This is second time purchases from wordery have been less than acceptable.”

Helpful Report

Posted 5 years ago

Hi Judith - We are sorry to hear that your order was damaged. Our Customer Services team have just sent you a message, and we hope to resolve this for you soon.

Posted 5 years ago

“Firstly de delivery time was delayed by more than 6 weeks and the cover does not stick to the back of the iPhone so in effect the experience was really bad I would appreciate a full refund Best regards Lars”

Helpful Report

Posted 5 years ago

Hi Lars - We're puzzled by your review as the item you ordered from us appears to be a book. We'd be grateful if you could contact us on help@wordery.com with some more details regarding the issue.

Posted 5 years ago

“I haven’t received my book yet despite having ordered it weeks ago”

Helpful Report

Posted 5 years ago

Hi Declan - We are very sorry to hear your order hasn't reached you yet. Our Customer Services team have just been in touch from help@wordery.com and we hope to resolve this for you soon.

Posted 5 years ago

“Really hard to draw the lines without catching the wrong letter. It’s no different to word bound. I’ve deleted it.”

Helpful Report

Posted 5 years ago

Hi there - We are unsure what your review is referring to and we'd be grateful if you could provide us with some more information? Please get in touch with us on help@wordery.com with some further information about the issue.

Posted 5 years ago

“Very Disappointed with the calendar. Ordered an Ontario themed calendar. Had to wait a few weeks after ordering so assume they are made to order? Very low quality: No info on any of the images to say where they are, 2 different months have images of the same building, some of the images we have seen previously from photo stock libraries and the pics don't even tie in with the season/month. Very little effort has been put into producing this calendar.”

Helpful Report

Posted 5 years ago

Hi Neil - We're sorry to hear you're unhappy with the item you ordered. We do accept returns within 30 days of receipt, so please do get in touch with us on help@wordery.com if you'd like to receive our return instructions.

Posted 5 years ago

“Not good at all ordered items on 10 Dec one cancelled other still not arrived and no up dates. Ordered same item from Australia and arrived within 10 days !!!!”

Helpful Report

Posted 5 years ago

Hi there - We're sorry to hear that your item hasn't yet arrived. Our Customer Services team have just sent a message from help@wordery.com to try and resolve things for you.

Posted 5 years ago

“the cover of the book is shorter than the book itself. clearly a defect item sold for normal price.”

Helpful Report

Posted 5 years ago

Hi there - We're sorry to hear that your order isn't as expected. We've contacted you from help@wordery.com to try and understand more about the issue.

Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,993 reviews