Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,993 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took like 3 weeks to come very upsettti Spaghetti”

Helpful Report

Posted 5 years ago

Hi there- Thank you for your review. All our items state the estimated delivery time on the specific product pages. We offer a great range of books, and source some books from our suppliers around the globe. Where express delivery is available it will be indicated on the product page prior to ordering. If you have any further issues with your order, please email help@wordery.com and one of our customer service advisers can help :)

Posted 5 years ago

“I’ve never seen such incompetence and disrespect directed at me as a customer - from any company anywhere. I’ve told my Wordery story to many friends in person and on social media. You people should be ashamed of yourselves”

Helpful Report

Posted 5 years ago

Hi there, We are very sorry to hear that you are not happy with our service. We always try and help in the best way that we can and we are sorry that this was not the case for you. Once again we apologise for this issue, if you need any more assistant we would be happy to help by contacting help@wordery.com.

Posted 5 years ago

“Ordered 3 books, it took a month for them to arrive.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. We're very sorry that there was a delay in the dispatch of your order. We'd really like the chance to restore your faith in Wordery as the service you've experienced isn't up to our usual standards, so a member of our customer service team has emailed you a discount code if you choose to order through us again.

Posted 5 years ago

“Ordered a specific edition of a book (two different ones on sale). Sent the incorrect one. When contacted I was advised they couldn't guarantee print runs...this was a completely different edition and a waste of money. Was advised I could return but had to pay the postage. Emails to customer service were not read properly. Won't use Wordery again.”

Helpful Report

Posted 5 years ago

Hello there, Thank you for your comment. We're sorry to hear that the item you have received is not what you expected and we would like to resolve this for you. A member of our customer service team has sent you a follow-up email regarding your item, which we would would appreciate you respond to so that we can look into this issue for you.

Posted 5 years ago

“The book I ordered came with a musty cover and it’s not an old book. It was a hardback and the cover was slightly damaged and not as new which it was advertised as.”

Helpful Report

Posted 5 years ago

Hi there - We're sorry to hear that your order isn't as expected. We've contacted you from help@wordery.com to try and understand more about the issue.

Posted 5 years ago

“I ordered my book over 2 weeks ago and still haven’t received it - please provide assistance”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're very sorry to hear that your order hasn't arrived. Our Customer Services team have just sent an email to you. We're happy to help.

Posted 5 years ago

“I have not even received the goods yet!! Why are you sending this to me now? Please unsubscribe me immediately”

Helpful Report

Posted 5 years ago

Hi David - We're ever so sorry that you're yet to receive your parcel from us. We have just sent you an email regarding your order and also unsubscribed you from our email list. Please do not hesitate to contact us at help@wordery.com for any more information

Posted 5 years ago

“Terrible service. Ordered a diary on 28th December. Two weeks later got an email to say that it was delayed. I emailed them to say I wanted to cancel it and also tried to cancel the purchase through PayPal. I then bought another diary elsewhere. Amazingly the next day I had an email to say it has been dispatched... So nearly 3 weeks after purchasing, it arrived. I have absolutely no need for it now as my other diary turned up the day after I ordered it. Would definitely not use again”

Helpful Report

Posted 5 years ago

Hi There - We're terribly sorry for the delay with your order. We usually deliver within our estimates and our apologies that this was not the case with your order. We have just send you an email to try and make up for the delay with your order. For any more information please contact us ta help@wordery.com

Posted 5 years ago

“I was told 5-10 working days for delivery but it took 14!! Not impressed”

Helpful Report

Posted 5 years ago

Hi Lindsay - We apologise that there was a slight delay in you receiving your order. We would like to make up for this delay so we have just sent you an email regarding your order and hopefully we can come to a resolution. Please contact us at help@wordery.com for any more information

Posted 5 years ago

“I send the book back and never got my refund”

Helpful Report

Posted 5 years ago

Dear Elisabetha, Thank you for your review. To help us speed up processing your return, please send us an image of the receipt via an email attachment on help@wordery.com. We can then refund you in full for the returned item. If you no longer have the proof of posting receipt, please do not worry, we will of course refund the order in full upon receipt and warehouse processing. As soon as your order is refunded, you will be notified by way of automatic email.

Posted 5 years ago

“I have waited 3 months for a book I had to pre order that had been released 5 months before I ordered it so why I had to pre order it I don't know..... If I could give less stars I would. This company have never once contacted me about my order. I have had to contact them. How a company can take a customers money and not keep them informed about there order is awful and its stealing. If I took money from somebody like this I would have the police at my door. Basically all I'm saying is if you want a book you should either go to a book shop or amazon because they know what they are doing”

Helpful Report

Posted 5 years ago

Dear Wayne - thank you for your review. We are sorry that we have been unable to supply your item due to issues with the recorded inventory. This issue is highly unusual and most unfortunate. We hope you will accept our profuse apologies that we have been unable to fulfill your order on this occasion.

Posted 5 years ago

“My parcle came a week later.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're very sorry that your parcel arrived behind schedule! We hope you'll enjoy your purchase. Our apologies again for the delayed arrival of your book.

Posted 5 years ago

“I feel the express delivery was not there in time for my nieces birthday so I was a bit disappointed this time”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that you had expected your parcel to arrive sooner. All of our delivery estimates are in working days (Mon-Fri excluding public holidays), so items ordered on a Friday will arrive on Monday. Further information can be found on the following webpage: https://wordery.com/cs/help#faq-delivery

Posted 5 years ago

“Item never arrived”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order did not arrive. Our Customer Service team has arranged for a replacement to be sent to you.

Posted 5 years ago

“I’m waiting for my books since the start of December. By now there is only one of them that have arrived. What’s going on with other 4 (!!!) books is a question. I hope that one day I discover them at my post office. I will never order books on this site again because of slow delivery.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that some of your books have not arrived. Our Customer Service team will be in touch via help@wordery.com to discuss a resolution.

Posted 5 years ago

“the book was very disappointing it felt and looked like it had just been put together with a photocopier.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that you were not satisfied with the quality of the book you received. If you require assistance or would like to return the book, please contact our Customer Service team at help@wordery.com

Posted 5 years ago

“sent an irritating survey that I never opted in for.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your received an unwanted piece of marketing material. We will remove your email address from our mailing list. If you require further assistance, please contact our Customer Service team at help@wordery.com

Posted 5 years ago

“Still waiting for the book that was ordered. Only realised when i got an email from wordery asking for me to leave a review, so here is the review!”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order didn't arrive. Our Customer Service team will be in touch to discuss a resolution.

Posted 5 years ago

“Hi, I have ordered a book almost a month ago as a gift for new year's Eve!! It still is not delivered! Totally unsatisfied...”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that you have not received your order. Our Customer Service team will be in touch via help@wordery.com.

Posted 5 years ago

“I never received my order and have given up”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that you haven't received your order. Our Customer Service team will be in touch via help@wordery.com to discuss a resolution.

Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,993 reviews